security update kb936181 wants to update despite all

Discussion in 'Windows Update' started by dalibella, Sep 28, 2008.

  1. dalibella

    dalibella Guest

    prefacing that I do know others have experienced the same problem (I have
    read many posts regarding this), however I have done more or less everything
    Microsoft suggested . Removed it and reinstalled it, including removing
    msxml4.dll and reinstalling it with the kb936181. I even checked that the new
    dll file was the version 4.20.9848.0 as they suggested. Nothing has worked so
    far. Further, when I look in the downloaded updates this one does not show
    at all. I am at my wits ends here. Often the suggestions offered are quite
    complicated (such as going into DOS and making modifications to this
    msxml4.dll). Further one cannot call a real person at Microsoft unless you
    fork out $$$ ... totally ridiculous since the problem was not caused by the
    consumer to begin with.
    I hope someone can offer some help. thanks
    dalibella, Sep 28, 2008
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  2. Firstly, this is a security update so qualifies for free support from Microsoft.

    Are you talking about Automatic Updates or Windows Update?

    What do you mean exactly by "when I look in the downloaded updates"?

    Harry Johnston [MVP], Sep 28, 2008
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  3. --
    savor the flavor

    harleymoma1961, Sep 29, 2008
  4. dalibella

    dalibella Guest

    well I looked for the "free" phone number and I did not find one (unless it
    is the same one they charge you for... but there they ask you for your credit
    card right away) do you have it?
    I am talking about the updates that come on automatically. I have seen this
    one for many days. It says downloaded successfully and then it does it again
    and again.
    So I went to the control panels in the add/delete programs (or whatever it
    is called in VIsta) and looked up downloaded microsoft updates. There are a
    whole bunch of them, but I did not find this one at all. So, I ask, where
    did it go?
    I did all that microsoft suggested (and some was a bit over my head).. but
    to no avail. Also, somewhere microsoft said that if vista had been pre
    installed, I should talk to the manufacturer. Done that, Dell people told me
    to go ck microsoft knowledge articles and get the info there....nice eh? they
    are playing ping pong and I am in the middle of it. In any case thanks for
    trying to help.
    dalibella, Sep 29, 2008
  5. OK. Try downloading the update from here:


    Save it to your hard disk, reboot the computer in Safe Mode, then run the update
    and see what happens.

    Harry Johnston [MVP], Sep 29, 2008
  6. dalibella

    dalibella Guest

    I tried to do what you said, but in safe mode it will not open and install
    the file. so now what?
    dalibella, Sep 30, 2008
  7. Harry Johnston [MVP], Oct 1, 2008
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