Security update KB956572 failed repeatedly

Discussion in 'Windows Update' started by AndyB, Apr 20, 2009.

  1. AndyB

    AndyB Guest

    I have just wiped my hard drive and installed a fresh version of XP,
    Kaspersky internet security and then run windows update numerous times. Have
    had hours downloading and installing updated one fails repeatedly with error
    0x800F0102. How do I get this update to install?
    AndyB, Apr 20, 2009
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  2. Please state your full Windows version (e.g., WinXP SP3) when posting to
    this newsgroup.

    Is KB956572 the only update which fails to install?

    0x800F0102 - Wait-Timeout
    There is no driver selected for the device information set or element. This
    can be a publishing issue.

    Start a free Windows Update support incident request:

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB956572).

    Support for Windows Update:

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    PA Bear [MS MVP], Apr 20, 2009
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  3. AndyB

    Linda D Guest

    My full Windows version is WinXP SP3. Sorry I am new to this format. KB956572
    is the first one to fail. I also went to the Microsoft Update and it won't
    even show me any updates. The graph just keeps scrolling and scrolling. It
    was fine yesrerday
    Linda D, Apr 21, 2009
  4. PA Bear [MS MVP], Apr 21, 2009
  5. AndyB

    blackwood Guest

    I'm also running XP Pro SP3 having the same problem - KB956572 installation
    has failed 10 times since April 19 with Automatic Updates and I'm now having
    the same problem with Windows Update website - it will not show me any
    updates. I'm running excellent updated security software.
    blackwood, Apr 21, 2009
  6. See if helps.
    This may very likely be caused by the mysterious "excellent updated security
    software" you're running on your machine.

    Ottmar Freudenberger, Apr 21, 2009
  7. AndyB

    blackwood Guest

    Thanks, but probably not caused by any security software conflict because I
    routinely disable security software for all software and update installations.
    blackwood, Apr 21, 2009
  8. See below and inline

    Did it help - after you've tried to follow the instructions in there of
    "Sometimes" it's not enough to disable any (would you mind to mention which
    one(s) exactly?) security software, cause some of them are still running in
    the background (services, app helpers, etc.pp.).

    Ottmar Freudenberger, Apr 21, 2009
  9. AndyB

    AndyB Guest

    My windows version is XP SP3. I have followed your advice and started an
    update support incident for help. I'll wait and see what this recommends.
    AndyB, Apr 21, 2009
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