Security Updates will not Install - As far back as Feb 2010

Discussion in 'Windows Update' started by Elizabeth, Apr 21, 2010.

  1. Elizabeth

    Elizabeth Guest

    I am sick of seeing that I have updates - going through the process - comes back with failed and error code..when I click to get help with error code - there is no code like that listed in help.
    Elizabeth, Apr 21, 2010
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  2. Elizabeth

    Michael Guest

    Well, Betty, seeing the wealth of information you gave about your OS, which
    updates are failing, and any verbatim error messages, the only help that can
    be offered to you is our local mind reader/soothsayer, but he'll be out of
    this solar system for the next 50 years. Tough luck!
    Michael, Apr 22, 2010
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  3. My psychic powers are running low.

    - What operating system are you running?
    - 32-bit or 64-bit?
    - Service Pack level of said installed operating system?
    - What specific updates are failing to install (KB######)?
    - What is the supposed error code you receive?
    - What version of Internet Explorer are you running?
    - What version (if any) of Microsoft Office is installed?
    - What antivirus software do you utilize?
    - What antimalware software do you/have you utilized?
    - Do you run any third party software firewall?

    That's the short version.. here's the more detailed one...

    Start button --> RUN
    (no "RUN"? Press the "Windows Key" + R on your keyboard)
    --> type in:
    --> Click OK.

    The picture at the top of the window that opens will give you the general
    (Operating System name and edition) while the line starting with the word
    "version" will give you the rest of the story. Post _both_ in response
    to this message verbatim. No paraphrasing - instead - ensure
    character-for-character copying. That's the edition (in the top picture)
    and the exact version number in detail (the 'version' line.)

    What version of Internet Explorer are you currently using? Easy to find
    out. Open Internet Explorer and while that is in-focus, press and hold
    the "ALT" key on your keyboard. With the "ALT" key still pressed, press
    (just once, no holding) the "H" key. Now, with the "ALT" key still
    pressed, press (just once, no holding) the "A" key. That will bring up
    the "About Internet Explorer" window. It will give you the exact version
    you are using - repeat what you see there in response to this message.

    How to determine whether a computer is running a 32-bit version or
    64-bit version of the Windows operating system

    What AntiVirus application are you using? (Name and exact version, please.)
    - Was any flavor of "Norton" products ever installed?
    - Was any flavor of "McAfee" products ever installed?

    Do you have a third party firewall - or are you using the built-in Windows
    firewall? (ZoneAlarm or part of some all-in-one suite you have installed?)

    Do you ever run any antimalware applications? If so - which ones and when
    did you scan with them last (full scan, not quick)? (Things like
    SuperAntiSpyware and MalwareBytes.)

    What version (if any) of Microsoft Office are you running? XP, 2003, 2007?

    What specific updates are failing to install? You should be getting a list
    of KB######'s - what are these you get?

    What is the supposed error code you receive? Try to copy it word-for-word
    (character-by-character for the parts that usually start "0x"...)

    Help others help you - provide them with the information necessary to help
    you help yourself.
    Shenan Stanley, Apr 22, 2010
  4. Hello Elizabeth,

    What error(s) do you get ?

    Other than the error code...what is the exact messsage (verbatim, which
    means word-for-word) you are receiving when you try to download and install
    this update?
    What updates ?

    Please state your exact Windows version (plus Service Pack version installed)
    what version of Internet Explorer?
    and perhaps what other antivirus or antimalware software you may have
    Security suite
    and is a 3rd party firewall being used ?, etc. etc. .

    Please do so in your next reply

    Further information required:

    How to view the Update log in Windows

    Click Start, and then click Run.
    In the Open box, type %windir%\windowsupdate.log
    and then click OK.

    Scroll down towards the bottom for the latest entries to locate
    the error code(s) associated with the latest failed attempt to

    Start at the bottom and work your way up to a section
    that shows an ERROR, WARNING, or FATAL.

    If appropriate copy and paste the error codes into this thread along with 30
    or so
    *preceding* lines into your reply, so someone may be able to assist you.

    Also check Windows folder for file called KB******.log
    (****** = number of update ie (KB977914) and post the contents of
    the failed update.

    This may provide further clues as to why the update failed.

    How to read the Windowsupdate.log file:

    Ǝиçεl, Apr 22, 2010
  5. For home users, no-charge support is available by calling 1-866-PCSAFETY
    (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
    Canada or by contacting your local Microsoft subsidiary. There is no-charge
    for support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB999999).

    If your problem relates to a Cumulative Security Update for IE, call the
    above number and ask to be transferred to the "Consumer IE queue" (which is

    Or you can...

    Start a free Windows Update support incident request:

    Customers who experience issues installing Microsoft security updates also
    can visit the following pages for assistance:

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    PA Bear [MS MVP], Apr 22, 2010
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