Sending Attachments (.doc or .wps)

Discussion in 'Windows Vista Mail' started by Dhana, Jul 11, 2007.

  1. Dhana

    Dhana Guest

    Hello,

    I have searched all the topics and have yet to find one that addresses my
    particular situation. Here it is...

    I am working with Windows Mail and have tried to send both .doc and .wps
    files as attachments but keep getting error messages (server has dropped the
    connection). The strange thing is, is that I can send pictures of similar
    size (approx 500 Kb) as attachments but not these types of files.

    I have set Windows Mail as a default program. I have also turned off AVG
    anti-virus program completely. Vista Basic came with Norton, which I
    uninstalled before installing AVG, so the only other programs I have running
    that might be affecting this are Windows Defender and Windows Firewall. I
    have contacted my service provider and they have assured me that everything
    is properly set up.

    Thanks for your time!
     
    Dhana, Jul 11, 2007
    #1
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  2. Dhana

    Dhana Guest

    For the record, here's the exact error message I get:

    Your server has unexpectedly terminated the connection. Possible causes for
    this include server problems, network problems, or a long period of
    inactivity. Subject 'Recruitment Letter', Account: 'pop.telus.net', Server:
    'smtp.telus.net', Protocol: SMTP, Server Response: '421 Error: timeout
    exceeded', Port: 25, Secure(SSL): No, Server Error: 421, Error Number:
    0x800CCC0F
     
    Dhana, Jul 11, 2007
    #2
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  3. Dhana

    Dave Guest

    Dave, Jul 11, 2007
    #3
  4. Although you have uninstalled Norton, from the error message it sure
    looks like some security program remnant is interfering with sending.
    Try deleting that mail account, then recreate it.

    Gary VanderMolen
     
    Gary VanderMolen, Jul 11, 2007
    #4
  5. Dhana

    Dhana Guest

    Thanks for your advice, however, neither of the above worked for me. I ran
    the tool that completely uninstalls any of the Norton remnants and then
    deleted and reinstated my windows mail account.

    I also tried changing some of the settings on the firewall and defender. Any
    other suggestions?
     
    Dhana, Jul 11, 2007
    #5
  6. Gary VanderMolen, Jul 12, 2007
    #6
  7. Dhana

    Dhana Guest

    I have tried sending these same documents through both hotmail and my
    college email account and they will not upload, so now I am led to believe
    that there's something wrong with the files. Should I now post in a different
    forum?

    Thanks again.
     
    Dhana, Jul 12, 2007
    #7
  8. When you attach a file, make sure it is not open in some other program.
    For example, a .DOC file could be open in Word.

    Try sending different types of attachments, one at a time. First,
    a .TXT file, then a .JPG file, etc. Do different file types behave differently?

    Gary VanderMolen
     
    Gary VanderMolen, Jul 12, 2007
    #8
  9. Dhana

    Dhana Guest

    Both the .txt and .jpeg files send with no problem. It seems to be worse
    today... there is no activity (no green bar marking progress at all).

    I tried reseting all my internet options because it seems like it might be
    related to Internet Explorer since I can't get it to send through windows
    mail, or any of my webmail accounts.

    I'm frustrated to say the least and not sure what I should do next...
     
    Dhana, Jul 12, 2007
    #9
  10. Strange that .txt and .jpeg attachments send with no problem,
    yet .doc or .wps won't send. Perhaps it is related to the size of
    the attachment?
    I'm beginning to think it's your ISP, especially when you say
    some days are slower than others.

    Gary VanderMolen
     
    Gary VanderMolen, Jul 12, 2007
    #10
  11. Dhana

    Dhana Guest

    The size of the attachments are approx. 500 Kb, so very small. I will try to
    change my ISP and see if that helps at all.
     
    Dhana, Jul 12, 2007
    #11
  12. Dhana

    Dhana Guest

    The size of the attachments are approx. 500 Kb, so very small. I will try to
    change my ISP and see if that helps at all.
     
    Dhana, Jul 12, 2007
    #12
  13. Dhana

    Dhana Guest

    Turns out it was a modem problem all along... Problem is finally fixed and
    email if working properly for the first time since Monday.

    Thanks so much for all your time Gary.
     
    Dhana, Jul 13, 2007
    #13
  14. So it was a modem problem (very rare) rather than ISP problem.
    At least my prognosis was in the connectivity ballpark.
    Glad you got it fixed.

    Gary VanderMolen
     
    Gary VanderMolen, Jul 13, 2007
    #14
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