Sent emails not moved from Outbox to Sent folder

Discussion in 'Windows Live Mail' started by NortonNeutral, Sep 9, 2010.

  1. Using Windows Live Mail (Version 2009 Build 14.0.8089.0726) I often find that
    sent emails are not moved from my Outbox to my Sent folder.

    When first discovering this I would resend the email in the Outbox or query
    the intended recipient (with apologies), asking if the email had been
    received. In each instance the email HAD been sent, just never moved to the
    Sent folder.

    1) Is there any way I can determine if mail sitting in my Outbox has
    actually been sent -- without querying the recipient?

    2) Is there any way I can get Windows Live Mail to properly move sent emails
    from the Outbox to the Sent folder?

    Many thanks.
     
    NortonNeutral, Sep 9, 2010
    #1
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  2. NortonNeutral

    R. C. White Guest

    Hi, Norton.

    How many Sent items folders do you have? There should be one for EACH Mail
    Account (plus one for news posts).

    But there's only one Outbox. So if you Sent a message from Mail Account B,
    you would see it in the Outbox until it got sent. Then you would not see it
    in Mail Account A's Sent items - but you should find it in Sent items under
    Account B.

    This theory doesn't work, of course, if you have only a single mail account.

    RC
    --
    R. C. White, CPA
    San Marcos, TX

    Microsoft Windows MVP
    Windows Live Mail Version 2011 (Build 15.4.3002.0810)) in Win7 Ultimate x64


    "NortonNeutral" wrote in message

    Using Windows Live Mail (Version 2009 Build 14.0.8089.0726) I often find
    that
    sent emails are not moved from my Outbox to my Sent folder.

    When first discovering this I would resend the email in the Outbox or query
    the intended recipient (with apologies), asking if the email had been
    received. In each instance the email HAD been sent, just never moved to the
    Sent folder.

    1) Is there any way I can determine if mail sitting in my Outbox has
    actually been sent -- without querying the recipient?

    2) Is there any way I can get Windows Live Mail to properly move sent emails
    from the Outbox to the Sent folder?

    Many thanks.
     
    R. C. White, Sep 10, 2010
    #2
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  3. Thanks, RC.

    I do have multiple accounts (and thus multiple Sent Items folders) but that
    isn't the confusion. It seems fairly clear that emails actually sent (from
    my primary address at least, which accounts for more than 90% of my usage)
    are just never shifted to the appropriate Sent Items folder but linger
    indefinitely in the Outbox.

    In the past, after determining through follow up messages that the email
    actually had been successfully sent, I have manually moved/copied the sent
    mail to its proper Sent Items folder, and I can continue to do so, but I
    really do wish for a consistent record and sorting of sent mail...

    NOTE: This occurs only for about 1 in 10 (maybe 1 in 15) sent emails, and so
    far as I can determine there is no pattern in its occurrence: neither
    according to recipient, attachment, forward, reply, etc.

    Otherwise I am pleased with Live Mail. I just do not want to regularly have
    to send follow up messages asking if the previous email was indeed
    successfully sent.

    Thanks again.
     
    NortonNeutral, Sep 10, 2010
    #3
  4. I run AVG Anti-Virus Free Edition (version 9.0.851), and while on its
    'E-Mail Scanner Component' page it reports "E-mail Scanner is active" neither
    the "Scan incoming messages" box nor "Scan outgoing messages" box is checked.


    (Whether those are unchecked in an effort to deal with the Live Mail problem
    I cannot recall. More likely it's because I generally try to keep the
    running of the machine, loaded components, cross-program interactions etc. as
    simple as I can get away with...

    For what it's worth, I'm running a fully updated Vista Home Premium, Build
    6002, Service Pack 2.)

    Thanks,
    Norton
     
    NortonNeutral, Sep 10, 2010
    #4
  5. NortonNeutral

    Ron Sommer Guest

    It is best to uninstall AVG and reinstall without the email scanning
    component.

    -- Ron Sommer
    MS MVP- Windows Live Mail

    "NortonNeutral" wrote in message


    I run AVG Anti-Virus Free Edition (version 9.0.851), and while on its
    'E-Mail Scanner Component' page it reports "E-mail Scanner is active"
    neither
    the "Scan incoming messages" box nor "Scan outgoing messages" box is
    checked.


    (Whether those are unchecked in an effort to deal with the Live Mail problem
    I cannot recall. More likely it's because I generally try to keep the
    running of the machine, loaded components, cross-program interactions etc.
    as
    simple as I can get away with...

    For what it's worth, I'm running a fully updated Vista Home Premium, Build
    6002, Service Pack 2.)

    Thanks,
    Norton
     
    Ron Sommer, Sep 11, 2010
    #5
  6. NortonNeutral

    Panic Guest

    Check to insure you have told WLM to save copies of sent mail in the Sent
    Items folder.
    Tools...Options....click on Send tab at top...make sure a check mark appears
    before "Save copy of sent messages in the 'Sent Items' folder."

    As for any email remaining in the Outbox, on the same area listed above
    insure you have a checkmark before "Send messages immediately".

    Once you have that set up, any message remaining in the Outbox most likely
    has an error in the addressing and can't be sent until you correct the
    error. If it's not important you can avoid the WLM warning box that appears
    when you start up WLM by deleting that email from your Outbox.
     
    Panic, Sep 21, 2010
    #6
  7. NortonNeutral

    Bob Lucas Guest

    You enquired whether there is any way to determine whether mail
    sitting in your Outbox has actually been sent -- without querying
    the recipient?

    Enter your own email address in the Blind Copy (Bcc:) field,
    before you send the message. That will send an additional copy
    of the message to yourself. Then, you will know the message has
    left your computer, when you receive the copy.

    Turning to your other questions, does this problem affect all of
    your mail accounts, or just one?

    If it happens with one account only, what is the name of the mail
    service provider. (Please tell us the part of your email address
    that follows the @ symbol - but NOT your full email address.)

    Also, please confirm whether the mail account has been configured
    on your computer as a POP3, HTTP or IMAP account.


    in message
    news:...
     
    Bob Lucas, Sep 21, 2010
    #7
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