Sent Mail Goes to Outbox

Discussion in 'Windows Live Mail' started by Nissi1, Dec 19, 2008.

  1. Nissi1

    Nissi1 Guest


    Although I have selected the option to send emails immediately, at times I
    find emails sent emails sitting in the Outbox with a closed "yellow envelope"
    icon. I then must click the send/receive button and check the "sent" folder
    in the email account to ensure it has been sent. Sometimes I must do this
    several times because the email gets stuck in the Outbox.

    This has happened when paying bills and I did not notice until days later.
    Is there anything I can do to prevent this?

    Thank you,

    Nissi1, Dec 19, 2008
    1. Advertisements

  2. This is a symptom of a connectivity problem.
    My guess is that you have PPPoE but you have WLMail thinking
    that you have a LAN connection with a permanent connection
    to the Internet, so there should be no delay when a connectivity check
    would be done. In this case you could request an explicit connection
    so WLMail would be prepared to wait for the PPPoE connection
    to be made when it tries its connectivity check.

    Another cause of this symptom would be not having a direct connection
    anyway but instead passing through an anti-virus scanner. In that case
    the AV app may need to have a similar configuration change to
    accommodate PPPoE startup delays.

    Good luck

    Robert Aldwinckle
    Robert Aldwinckle, Dec 19, 2008
    1. Advertisements

  3. Nissi1

    Nissi1 Guest

    Hello Robert,

    Thank you for your reply. However, I understood very little of what you
    wrote. I use Microsoft's One Care security software and know only how to
    allow or not allow an application to have access through the firewall. I
    have used One Care for 5 months; this issue just recently started.

    Again, thank you,

    Nissi1, Dec 19, 2008
  4. Updates to antivirus programs can sometimes cause problems.
    As a test, uninstall OneCare, then try sending again. If no difference,
    you can always reinstall OneCare.

    Email is not reliable enough for time-critical functions like bill paying.
    I pay my bills online at my bank's website.
    Gary VanderMolen, Dec 20, 2008

  5. Connectivity means how you connect to the Internet.
    I was assuming that you have a broadband connection.
    If not you should specify that the connection Always dial.
    E.g. if you are not connected and you specify Never dial
    that would explain your symptom. In fact, the analogy
    still applies to many broadband users who actually connect
    to the Internet through their ISP using a protocol called PPPoE
    which is very similar to the PPP protocol that dial-up users use.
    E.g. they still need to login with their ISP before they can begin
    using Internet services such as DNS. It's the delay accomplishing
    that which I think can account for the failure of WLMail (and other
    apps, including IE) from detecting a usable connection to the Internet.

    I don't know anything about OC. I was just giving AV as an example
    of another possible impediment to getting a send done.


    Robert Aldwinckle, Dec 20, 2008
  6. Nissi1

    Nissi1 Guest

    Good morning Gary,

    This issue only presents itself occasionally; when least expected. Yes, I
    pay bills in the same manner as you. However, I had a situation where I
    needed information before paying a bill and emailed the company. It was not
    until 2 weeks later while deleting emails from WLM that I noticed something
    was in the Storage box. It was the email.

    It happened again in a similar situation, however that time I found the
    email in Recovered Mail(?).


    Nissi1, Dec 20, 2008
  7. Nissi1

    Nissi1 Guest

    Good afternoon Robert,

    Thank you for the lesson. I have Verizon broadband connection, no need to
    sign om.

    Nissi1, Dec 20, 2008
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.