Server non responsive - Not crashed

Discussion in 'Server Setup' started by Duane Murphy, Mar 23, 2005.

  1. Duane Murphy

    Duane Murphy Guest

    I have a 2003 Small Business Server that upon startup seems to be running
    just fine, users (2 workstations on network) can log in and access resouces
    as expected. After a period of non use about 30 minutes the server stops
    responding:

    Can not access shares
    Can not access server via RDP
    Can not browse server via unc
    Work stations can not longer access the internet (The server has 2 nics and
    acts as gateway)
    When we switch to the server via the KVM the windows screensaver is still
    active, but the mouse and keyboard are dead (USB)
    I don't see any services failing in the Event Log.
    No Blue Screens or stop codes

    Apon reboot everthing works normally, as long as users are access the server
    then the box seems to run.

    I have tried makeing changes as described in KB297684 that did not make a
    difference.

    Any Ideas?
    Duane Murphy
    duane(@)m-i-s.com
     
    Duane Murphy, Mar 23, 2005
    #1
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  2. Duane Murphy

    Tim Guest

    Duane,

    As a starter,

    Check your KVM switch. Not all KVM switches will correctly maintain the PS2
    keybaord interface signals and result in loss of keyboard if the keyboard is
    switched away. How is the USB configured in the system bios? Sometimes USB
    keyboards are set to Legacy Mode so in effect emulate PS2 via the BIOS. Have
    you checked for a BIOS update? Be careful if you follow this step...

    Try running the server with a dedicated PS2 keyboard, mouse and monitor for
    a while.

    I suspect you have 2 (or more) problems here.

    If the keyboard issue is KVM related, then you should be able to make some
    progress - your second problem could be say NIC failure, but I would expect
    event logs for that.

    - Tim
     
    Tim, Mar 24, 2005
    #2
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