setting up cable TV: WMC can't detect cable signal

Discussion in 'Windows Vista General Discussion' started by maya, Jun 7, 2008.

  1. maya

    maya Guest

    hi,

    I'm trying to set up Windows Media Center for CABLE TV. have two
    tuners installed, installed cable card from COMCAST, connected the
    cable TV cable (the white cable fro cable TV), but no matter what I
    do, WMC cannot detect the cable signal, what could this be? (even if
    I take out the cable card and try to configure for just basic cable TV
    it cannot detect any cable TV signal..) the cable guy was here over
    an hour, we were not able to set it up.. now cable TV works fine
    throughout my house, for TV in living room and in the two bedrooms,
    but, even though we took the cable from the regular TV in my bedroom
    and connected it to the back of the TV tuner in the computer, WMC was
    not able to detect a cable TV signal....

    was wondering if anybody has any suggestions..

    thank you..
     
    maya, Jun 7, 2008
    #1
    1. Advertisements

  2. Contact your service provider to pair your CableCARD with the Digital Cable Tuner-
    this will activate both so you can receive digital cable content. You will be required to
    provide the following information to your service provider:

    1. CableCARD ID: This number will be reported in Windows Media Center on the Call your cable company page. (Example:
    000-298-933-268-5)
    2. Host ID: This number will be reported in Windows Media Center on the Call your cable company page. (Example: 029-000-000-104-7)
    3. Data: This number will be reported in Windows Media Center on the Call your cable company page. (Example: 132-028-947-08)
    4. UnitAddress: You'll find this number on the outside of your CableCARD device. (Example: 000-02989-33268-246)
    5. CableCARD S/N: You'll find this number on the outside of your CableCARD device. (Example: NG3549TA0113)

    --
    Carey Frisch
    Microsoft MVP
    Windows Desktop Experience -
    Windows Vista Enthusiast

    ---------------------------------------------------------------

    hi,

    I'm trying to set up Windows Media Center for CABLE TV. have two
    tuners installed, installed cable card from COMCAST, connected the
    cable TV cable (the white cable fro cable TV), but no matter what I
    do, WMC cannot detect the cable signal, what could this be? (even if
    I take out the cable card and try to configure for just basic cable TV
    it cannot detect any cable TV signal..) the cable guy was here over
    an hour, we were not able to set it up.. now cable TV works fine
    throughout my house, for TV in living room and in the two bedrooms,
    but, even though we took the cable from the regular TV in my bedroom
    and connected it to the back of the TV tuner in the computer, WMC was
    not able to detect a cable TV signal....

    was wondering if anybody has any suggestions..

    thank you..
     
    Carey Frisch [MVP], Jun 7, 2008
    #2
    1. Advertisements

  3. maya

    maya Guest

    this was all done.. the cable guy was on the phone w/cable co. for a
    long time giving them all these numbers you mention, that were
    displayed on WMC for the card.. this was just to activate the cable
    card.. at the end WMC said "you're done".. this was just for the cable
    card.. but later, for setting up the cable TV signal, we tried a no.
    of times, WMC simply could not detect the signal.. I also had tech
    support for my OEM on the phone, he even remote-connected to my
    computer.. nothing we tried worked, WMC would simply not detect a
    cable TV signal.. after the cable guy left I disconnected the cable
    from the computer and connected it back to the TV, it worked fine.. I
    simply have no idea why WMC is doing this...:( my OEM, fortunately,
    they have GREAT tech support, and are continuing to trouble-shoot
    issue for me...

    thank you very much for yr response...
     
    maya, Jun 8, 2008
    #3
  4. maya

    Charlie Tame Guest

    How many TV connectors are on the card? Did you try any others or just
    the one marked for cable? If not try the antenna connector.

    You mention that you reconnected to the TV and it works, that's good but
    if this is coming from the back of your cable TV box then instead try
    the cable that comes out of the wall... hmm the situation I have is

    Wall outlet to 3 way splitter splitter

    One from splitter to input of cable box
    one from splitter to tuner card
    one from splitter to second tuner card

    If your present connection goes from the "Out" side of the cable box to
    the card then that may be the problem.

    Note this is just maybe because I do not know Comcast stuff at all.
     
    Charlie Tame, Jun 8, 2008
    #4
  5. Error after you insert a CableCARD in Windows Vista: "No Signal"
    http://support.microsoft.com/kb/927529/en-us

    --
    Carey Frisch
    Microsoft MVP
    Windows Desktop Experience -
    Windows Vista Enthusiast

    ---------------------------------------------------------------

    this was all done.. the cable guy was on the phone w/cable co. for a
    long time giving them all these numbers you mention, that were
    displayed on WMC for the card.. this was just to activate the cable
    card.. at the end WMC said "you're done".. this was just for the cable
    card.. but later, for setting up the cable TV signal, we tried a no.
    of times, WMC simply could not detect the signal.. I also had tech
    support for my OEM on the phone, he even remote-connected to my
    computer.. nothing we tried worked, WMC would simply not detect a
    cable TV signal.. after the cable guy left I disconnected the cable
    from the computer and connected it back to the TV, it worked fine.. I
    simply have no idea why WMC is doing this...:( my OEM, fortunately,
    they have GREAT tech support, and are continuing to trouble-shoot
    issue for me...

    thank you very much for yr response...
     
    Carey Frisch [MVP], Jun 8, 2008
    #5
  6. maya

    Charlie Tame Guest


    I think you have it, I misunderstood the situation having just been
    helping someone with a TV card but FYI I think the same can happen with
    tuner cards as I had something similar with mine. Trouble is I don't
    know what fixed my problem, I think it was outdated OEM drivers, but the
    message was much the same - no signal when I knew there was.
     
    Charlie Tame, Jun 8, 2008
    #6
  7. maya

    maya Guest

    thank you for yr responses.. let me just clarify that this has
    NOTHING to do w/the cable card.. the cable card from COMCAST is only
    for DIGITAL cable.. as long as you have a cable tuner inside the
    computer you can still get cable TV, it just wont be DIGITAL cable if
    you don't have a card.. (this card is the equiv of a digital cable box
    and, just like with a regular TV, if u dont have a digital cable box
    you can still get basic cable..) but WMC wouldn't detect a cable TV
    signal even after we took the card out and tried to set up for just
    basic cable...

    thanks again...
     
    maya, Jun 8, 2008
    #7
  8. Feel free to open a support request directly with Microsoft:
    https://support.microsoft.com/oas/default.aspx?ln=en-us&x=14&y=5&prid=10296&gprid=436922

    --
    Carey Frisch
    Microsoft MVP
    Windows Desktop Experience -
    Windows Vista Enthusiast

    ---------------------------------------------------------------

    thank you for yr responses.. let me just clarify that this has
    NOTHING to do w/the cable card.. the cable card from COMCAST is only
    for DIGITAL cable.. as long as you have a cable tuner inside the
    computer you can still get cable TV, it just wont be DIGITAL cable if
    you don't have a card.. (this card is the equiv of a digital cable box
    and, just like with a regular TV, if u dont have a digital cable box
    you can still get basic cable..) but WMC wouldn't detect a cable TV
    signal even after we took the card out and tried to set up for just
    basic cable...

    thanks again...
     
    Carey Frisch [MVP], Jun 8, 2008
    #8
  9. maya

    Frank Guest

    I thought you switched to Mac's or urbuttoo or something other than MS
    Vista.
    What happen?
    FYI, I have three TV's running on Vista, x32 & x64 and on XP Pro WMC 2005.
    Two are Hauppauge 1600 HVR cards, that also get clear qam, and the other
    is a very old Hauppauge USB that only gets cable.
    I have two cable companies, Cox and TM. I have no problems whatsoever
    with Vista Ultimate and these TV cards.
    Maybe your TV cards are somehow not for Vista, or have the wrong drivers
    or something, cause I've certainly not experienced any problems at all.
    Frank
     
    Frank, Jun 8, 2008
    #9
  10. maya

    Charlie Tame Guest


    I think mine is an 1800 and yes, my problem was only after first
    installing with the boxed drivers and to some extent with the included
    software which although it said Vista compatible obviously wasn't quite
    right. But Vista Media Center gave the same no signal error. After
    downloading new drivers it worked but I do not recall if I had to
    actually take the card out, power up and then down and reinstall the
    card. However it has been fine since. The only minor irritation is that
    if an auto downloaded update causes a restart you lose recordings :)
     
    Charlie Tame, Jun 8, 2008
    #10
  11. maya

    maya Guest

    Frank, did u read what I wrote? this problem has NOTHING to do with
    the cable card, again: the cable card is only for DIGITAL cable, w/o
    the card I should be able to set up WMC for just basic cable.. either
    way WMC is NOT DETECTING THE CABLE TV SIGNAL, this is NOT a cable-card
    problem, it's a WMC problem...;)
    (and yes, I'm still thinking of switching to a mac; if I again in the
    future have so many problems w/Vista that I have to do a re-install
    again I WILL switch (first I would have to sell my current machine of
    course, which cost me a pretty penny, and thus I would have to be able
    to sell it really well to afford a mac..)
     
    maya, Jun 8, 2008
    #11
  12. maya

    peggy Guest

    Maya,
    You mention that you have two TV tuners. Have you tried removing one of the
    TV tuners and installing just one without the cable card and then removing
    that one and installing the other to determine if one of the tuners is bad?
     
    peggy, Jun 8, 2008
    #12
  13. maya

    maya Guest

    yes, as a matter of fact, when we connected the cards one tuner always
    showed a red light (each one has a green and a red light, one of them
    always showed a red light) so we disabled that tuner and tried w/only
    the one tuner that was showing a green light... but it still wouldn't
    work....

    thank you very much for yr response...
     
    maya, Jun 8, 2008
    #13
  14. maya

    Frank Guest

    Wrong! You will not be able to get any TV reception at all without a TV
    card and it's drivers properly installed.

    either
     
    Frank, Jun 8, 2008
    #14
  15. maya

    Frank Guest

    Did you try posting your question over at the windows mediacenter ng?
    Cause that is where it should be posted.
    Frank
     
    Frank, Jun 8, 2008
    #15
  16. maya

    maya Guest

    maya, Jun 8, 2008
    #16
  17. maya

    peggy Guest

    Maya,
    I have the ATI Digital TV tuner external w/cable card option. I had no
    problem installing it to Vista. Upon reading the documentation however,
    before I installed the product I did read that if one had a problem, to make
    sure the Media Center product key was entered/changed in Vista. Since my
    card was recognized fine I did not have to perform this action. Do you know
    if you have the right product key entered in Vista? Not your Vista product
    key, but another key that is on the sticker on your case that is next to the
    Vista product key. Look at your sticker and see if is correctly entered in
    Vista. Check for possible errors like an"o" instead of "0" etc.

    peggy
     
    peggy, Jun 8, 2008
    #17
  18. maya

    peggy Guest

    Maya,
    Correction:
    The exact verbiage is as follows:
    "If prompted, enter the Digital Cable product key, located on the Windows
    Vista Certificate of Authenticity included in the user documentation and
    affixed to the computer."

    The Digital Cable product key is different from your Vista Product key.
    peggy
     
    peggy, Jun 8, 2008
    #18
  19. maya

    Frank Guest

    Sure...

    msnews.microsoft.com

    then microsoft.public.windows.mediacenter

    Frank
     
    Frank, Jun 8, 2008
    #19
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.