SETUP_WM caused an invalid page fault in

Discussion in 'Windows Media Player' started by spenser, May 25, 2005.

  1. spenser

    spenser Guest

    All of a sudden I started getting the following error after playing any type
    of media file. I hope somebody has a solution.

    SETUP_WM caused an invalid page fault in
    module <unknown> at 0000:00000013.
    EAX=0056e370 CS=017f EIP=00000013 EFLGS=00010202
    EBX=00000000 SS=0187 ESP=0056e374 EBP=0056e394
    ECX=00be4240 DS=0187 ESI=00be4240 FS=1b67
    EDX=0000007f ES=0187 EDI=00be4240 GS=0000
    Bytes at CS:EIP:
    00 54 ff 00 f0 92 93 00 f0 53 ff 00 f0 00 00 fc
    Stack dump:
    0102e351 00000000 0056e390 00000000 00be4240 00be4240 00be4240 00000020
    0056e5d4 0205d7e4 00000001 7274536f 41676e69 0007002e 00000001 00000008
    spenser, May 25, 2005
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  2. I know it's a lot of work, but could you tell something about your
    system - the current version of media player, the media player version
    you downloaded, the operating system (XP, Win95, Win2000 and so on) ?

    It looks like you were trying to install a new version, but it might
    also be worth posting whether you made any recent changes like
    installing software (or hardware) to your PC, before it started this ?

    Cheers - Neil
    Neil Smith [MVP Digital Media], May 25, 2005
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  3. spenser

    spenser Guest

    Windows 98 2nd edition. No new media player installl. Current version
    media player 9. All Windows updates installed. Install new software and
    uninstall all the time. This is a test pc for work. I've done a scanreg
    and restored from backup a registry prior to media player acting up.
    Still recieve the error message.

    I hope this gives you some insight to the problem.
    spenser, May 28, 2005
  4. Well it's quite likely something has overwritten one or more codecs is
    my guess (and it's only a guess at this stage). You could try to work
    out which one(s) were broken and try to get them fixed - often they
    get broken after installing a codec pack. You could check this using a
    package like Sherlock :

    But in this case I'd see if you get any improvement from downloading a
    copy of WM9 and re-installing just that. It should repair any broken
    files and codecs used by the player and may be quicker than fixing by

    Cheers - Neil
    Neil Smith [MVP Digital Media], May 28, 2005
  5. spenser

    spenser Guest

    Found the problem quite by accident. I tried using my kodak Easy share
    software for some pictures I took this weekend. Here I had 2 dll files that
    were corrupt. Once I fixed those the problem with media player also

    The files were as follows.


    NTDLL.dll The first was linked to the second and software reported the
    second one was missing even though it was still there. Once I replaced both
    files everything worked fine!

    Thanks for evryones help.

    spenser, May 31, 2005
  6. Hmm , glad you found the problem.
    Actually if the 2nd file was damaged I'd be surprised if you could
    operate the computer at all, it's a core operating system file !
    Remind me not to install the Kodak software if that's what it does !

    Cheers - Neil
    Neil Smith [MVP Digital Media], May 31, 2005
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