Sharepoint Central Administration (Stopped)

Discussion in 'Windows Small Business Server' started by Jonyskids, Mar 13, 2007.

  1. Jonyskids

    Jonyskids Guest

    I am running SBS 2003 Standard and my Sharepoint Central Administration
    stopped. When I try and start it, it responds with "The process Cannot
    Access the file because it is beiong used by another process."

    Any help would be great!
     
    Jonyskids, Mar 13, 2007
    #1
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  2. Hi Jonyskids,


    Thanks for posting here.

    From the description, I understand the issue is that you can not start the
    sharepoint central administration web site and receive an error message. If
    I am off base, please don't hesitate to let me know.

    I.Let us refer to the following steps to troubleshoot the issue:

    1.please temporarily stop other website(including companyweb) and test
    agian to see if it helps.

    2.if issue persists,based on my research,It is most likely due to port
    conflict,please refer to the following KB article.

    You receive a "The process cannot access the file because it is being used
    by another process" error message when you try to start a Web site in the
    Internet Information Services MMC snap-in

    http://support.microsoft.com/kb/890015/en-us

    To resolve this issue, you must use the Netstat.exe utility at the command
    line to see if another process is using port 80 or port 443 or 8081.

    If port 80 is not being used, you must then examine the ListenOnlyList
    registry subkey on the computer that is running IIS. To do this, follow
    steps in the KB article.

    anyway,check the status of port 80 and 8081,make sure that port 8081 is
    being used by sharepoint central administration web site,and no other
    appclication used port 8081.

    II.If the issue persists, please help me collect the following information
    for analysis:

    1.Is companyweb working fine?

    2.can you access OWA and RWW?

    3.Please collect the IIS metabase on the SBS server:

    1). On Exchange Server, install .NET Framework Version 1.1:
    http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-
    8157-034d1e7cf3a3
    2). Install MBExplorer by installing IIS 6 Resource Kit Tools:
    http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
    B628-ADE629C89499
    3). Once it is installed, access it from Start, Programs, IIS Resources,
    Metabase Explorer.
    4). In the left pane, right click ''LM'' (under your server computer name)
    to choose ''Export to file'', and then save it as IIS.mbk.
    5). Compress this mbk file and send it to me for analysis. Please let me
    know if there is any password on the file.

    4. Please collect the IIS log

    1). Open IIS MMC on RPC Proxy Server, right click Default Web Site and then
    click Properties.
    2). Click Website tab and then check Enable logging.
    3). With ''W3C Extended Log File Format'', click ''Properties''.
    4). Switch to the ''Extended Properties'', and then select to enable All
    the logging Options.
    5). Stop the Default Website and rename the existing IIS log files under
    C:\WINDOWS\system32\LogFiles\W3SVC1.
    6). Restart the Default Website and try to access Exchange via RPC over
    HTTP by new Outlook profile to reproduce the problem. (Please ensure the
    issue happens so that the error will recorded in IIS Log).
    7). Wait for a while so that IIS Log can be synced. Go to the following
    folder: C:\WINDOWS\system32\LogFiles\W3SVC1.

    please compress all the files and send to me at

    I appreciate your time. I am happy to be of assistance and look forward to
    your reply.


    Have a nice day!

    Best regards,

    Jacky Luo (MSFT)
    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security
    ====================================================
    PLEASE NOTE: The partner managed newsgroups are provided to
    assist with break/fix issues and simple how to questions.
    We also love to hear your product feedback! Let us know what you think by
    posting

    from the web interface: Partner Feedback
    from your newsreader: microsoft.private.directaccess.partnerfeedback.

    We look forward to hearing from you!
    ====================================================
    When responding to posts, please "Reply to Group" via your newsreader
    so that others may learn and benefit from this issue.
    ====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    ====================================================
     
    Jacky Luo [MSFT], Mar 14, 2007
    #2
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  3. Jonyskids

    Jonyskids Guest

     
    Jonyskids, Mar 14, 2007
    #3
  4. Jonyskids

    Jonyskids Guest

    Jacky,

    I stopped all other websites and right clicked on SharePoint Central
    Administration in IIS and choose Start. I get the same error stating that it
    can not start because another process is using it.


    Netstat shows that the ports are not being used.

    ListenOnlyList does not exist. I take this to mean it is set to defualt of
    0.0.0.0

    Companyweb works fine

    OWA works fine

    RWW works but if I try to use the download connection tool I get page can
    not be displayed.

    I will email the metabase information.

    I am confused by you rnest instructions. Do I need to change the name of
    all the log files in: C:\WINDOWS\system32\LogFiles\W3SVC1 ?

    Thanks for your time!




     
    Jonyskids, Mar 14, 2007
    #4
  5. Hi Jonyskids,


    Thanks for posting back.

    from your description,Netstat shows that the ports are not being used. Can
    you let me know what ports do you mention? in fact,the 80 and 8081 must
    have been used,otherwise, all the website can not start including OWA and
    RWW.

    At this point,I have checked your IIS metabase,the sharepoint central
    administration website use 8081 port,but It is most likely another process
    have taken up the 8081 port,and lead to
    sharepoint central administration website failure.

    1.run the netstat -aon | find "8081"
    at the end of the line,there is a number,this is PID(process id)

    2.open task manager,in the processes tab,click view menus,click select
    columns,select PID,click ok.then according to the PID found in the above
    step,find out the corrresponding image name. the image name is the
    application that use the port 8081. please kill the process by clicking end
    process button. then start sharepoint central administration website again
    to see if it works.

    I have ever encountered that MacAfee service was using the 8081 port and
    sharepoint central administration website can not start,after I kill the
    macafee,the website can start again.

    If issue persists,please perform clean boot.

    a. Click Start, and then click Run.

    b. In the Open text box, type MSCONFIG then click OK.

    c. On the System Configuration Utility window, click the Startup tab and
    click the "Disable All" button to remove the checkmarks from each line in
    the list.

    d. Then, click the Services tab, add a checkmark to the "Hide All Microsoft
    Services" item then click "Disable All".

    Note: This disables all third party service items.

    e. Click the OK button and restart your computer. Please ensure that all
    the third party related services are stopped (services.msc) on the SBS
    server.

    f. Then test again to see if it helps.

    If issue still occur,please send me setup MPS report.

    a. Please download the MPSRPT_SETUPPerf.EXE from the following link and
    then run this tool on server to gather some information from the
    problematic computer:
    http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f-
    88b7-f9c79b7306c0&displaylang=en

    b. Double-click on the MPSRPT_SETUPPerf.EXE file.
    [Note] This process may take some time; however, it will not have a
    negative effect on the performance.

    c. A CAB file will be generated in the
    %systemroot%\MPSReports\Setup\Reports\Cab directory called
    %COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports
    generated by the MPS Reporting Tool.

    d. Please send the result file(CAB file)to me at , and
    I can do more research for your issue.


    I appreciate your time. I am happy to be of assistance and look forward to
    your reply.

    Have a nice day!

    Best regards,

    Jacky Luo (MSFT)
    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security
    ====================================================
    PLEASE NOTE: The partner managed newsgroups are provided to
    assist with break/fix issues and simple how to questions.
    We also love to hear your product feedback! Let us know what you think by
    posting

    from the web interface: Partner Feedback
    from your newsreader: microsoft.private.directaccess.partnerfeedback.

    We look forward to hearing from you!
    ====================================================
    When responding to posts, please "Reply to Group" via your newsreader
    so that others may learn and benefit from this issue.
    ====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    ====================================================
     
    Jacky Luo [MSFT], Mar 15, 2007
    #5
  6. Jonyskids

    Jonyskids Guest

    Jacky,

    Thanks so much for taking the time with me. I have emailed you the return
    on running netstat -aon. I can not see that port 8081 is being used by
    anything?

    I do have port 80 closed to my server for better security. All my services
    like OWA and RWW access through 443-445. I killed McAfee and still could not
    start SCA.

    Any other suggestions?

     
    Jonyskids, Mar 15, 2007
    #6
  7. Hi Jonyskids,

    Thanks for posting back.

    Based on my further research, I found your setting of sharepoint central
    administration website are incorrect.

    Please refer to the following steps to change the setting of the website.

    1.right-click the sharepoint central administration website,click
    properties.

    2.in the web site tab,SSL port should be blank,your setting is 445,please
    clear it.

    3.go to directory security,secure communictions,click edit,uncheck require
    secure channel(SSL),click ok,click ok.

    4.run cmd,and run iisreset

    then sharepoint central administration website should start again.


    Thanks for your time, Please try the suggestions above and let me know the
    results at your earliest convenience. I look forward to hearing from you
    soon.

    Have a nice day!

    Best regards,

    Jacky Luo (MSFT)
    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security
    ====================================================
    PLEASE NOTE: The partner managed newsgroups are provided to
    assist with break/fix issues and simple how to questions.
    We also love to hear your product feedback! Let us know what you think by
    posting

    from the web interface: Partner Feedback
    from your newsreader: microsoft.private.directaccess.partnerfeedback.

    We look forward to hearing from you!
    ====================================================
    When responding to posts, please "Reply to Group" via your newsreader
    so that others may learn and benefit from this issue.
    ====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    ====================================================
     
    Jacky Luo [MSFT], Mar 15, 2007
    #7
  8. Jonyskids

    Jonyskids Guest

    Jacky,

    That did it! You rock! Thank for sticking with me through the process.

    Skids
     
    Jonyskids, Mar 15, 2007
    #8
  9. Hi skids,

    Thanks for posting back.

    I am glad to hear that my suggestion is helpful to resolve your problem, If
    you have any questions in the future, please feel free to post in the
    newsgroup. We''ll try our best to assist you.

    We are looking forward to working with you here again.


    Have a nice day!

    Best regards,

    Jacky Luo (MSFT)
    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security
    ====================================================
    PLEASE NOTE: The partner managed newsgroups are provided to
    assist with break/fix issues and simple how to questions.
    We also love to hear your product feedback! Let us know what you think by
    posting

    from the web interface: Partner Feedback
    from your newsreader: microsoft.private.directaccess.partnerfeedback.

    We look forward to hearing from you!
    ====================================================
    When responding to posts, please "Reply to Group" via your newsreader
    so that others may learn and benefit from this issue.
    ====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    ====================================================
     
    Jacky Luo [MSFT], Mar 16, 2007
    #9
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