Sharepoint Company Web Lists and Helpdesk Lists

Discussion in 'Windows Small Business Server' started by Mike D, Sep 15, 2004.

  1. Mike D

    Mike D Guest

    Hello, I'm trying to use the company web to create a
    helpdesk system, this isn't an issue more of a help!!

    Thing is currently when you create a list and select what
    options you want to be available, everyone that that
    selects new item gets all the options in the list!

    Thing is I don't want people that aren't in the IT
    department to be able to select certain options when
    submitting a new issue, options like: -

    Status
    % Complete
    Assigned To

    These should only be available to members of the IT
    department as we decide who it's assigned to and what the
    status is up to. Really all you want the users to do is
    submit an issue, a central member of the IT department
    will Assign it to a member of the department and they
    will fill in the Status and complete etc

    Is there away for me to do this? Does it have that
    functionality?

    Thanks in advance, any help is appreciated.

    Mike
     
    Mike D, Sep 15, 2004
    #1
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  2. Mike,

    A simple solution, provided that you are able to use FrontPage... I am using
    FrontPage 2003, so I cannot vouch for earlier versions.

    Start Microsoft Office FrontPage 2003, and from the 'File' menu, select
    'Open Site...'. In the dialog box, enter 'http://companyweb' as the site
    name and click 'Open'.

    In the folder list (select 'View'->'Folders' if not visible) open the
    'Lists' folder, and the 'Help Desk' list. The form you need to edit is
    'NewForm.aspx' - double click this to open it. You will see a version of the
    form in the main window (the fields will be the same as those seen in
    Internet Explorer, but the layout different). All you need to do now is
    remove the fields you don't want (make sure you remove the whole table row),
    and save the form.

    Hope this helps!

    Matthew
     
    Matthew Gibbons, Sep 15, 2004
    #2
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