Sharepoint Event ID 2424

Discussion in 'Windows Small Business Server' started by Moshe Raab, Oct 15, 2009.

  1. Moshe Raab

    Moshe Raab Guest

    I have a recurring error in my application log. Can anyone shed some light
    as to the cause and correction that it requires?
    I am running SBS2008 as a Guest OS on A Windows 2008 Standard Server with a
    Hyper-V role. the Sbs server is allocated 4GB RAM and 2 CPUS.
    thanks
    m

    Log Name: Application
    Source: Windows SharePoint Services 3 Search
    Date: 10/15/2009 4:00:41 PM
    Event ID: 2424
    Task Category: Gatherer
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: SBSSERVER.server.local
    Description:
    The update cannot be started because the content sources cannot be accessed.
    Fix the errors and try the update again.

    Context: Application 'Search', Catalog 'index file on the search server
    Search'
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Windows SharePoint Services 3 Search" />
    <EventID Qualifiers="32768">2424</EventID>
    <Level>2</Level>
    <Task>3</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-10-15T14:00:41.000Z" />
    <EventRecordID>90331</EventRecordID>
    <Channel>Application</Channel>
    <Computer>SBSSERVER.server.local</Computer>
    <Security />
    </System>
    <EventData>
    <Data>

    Context: Application 'Search', Catalog 'index file on the search server
    Search'</Data>
    </EventData>
    </Event>
     
    Moshe Raab, Oct 15, 2009
    #1
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  2. Moshe Raab

    Doog Guest

    Hi Moshe,

    I have exactly the same error message and a similar set up to you. Any help
    in solving this would be appreciated.

    Doug
     
    Doog, Oct 16, 2009
    #2
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  3. Hi,

    Thanks for your post.

    Based on research, this issue occurs when the service account for the Windows SharePoint Services Search service is configured to use the Network Service account. The
    search service account must not use a built-in account to access the Windows SharePoint Services 3.0 database. An example of a built-in account is the Local Service
    account or the Network Service account.

    For troubleshooting steps, please refer toKB927012 below:

    Error message when you perform a search query after you upgrade to the release version of Microsoft Windows SharePoint Services 3.0: "Your search cannot be
    completed because of a service error"
    http://support.microsoft.com/kb/927012/en-us


    Please have a try and hope this helps.


    Best regards,
    Robbin Meng(MSFT)
    Microsoft Online Newsgroup Support

    ==================================================================
    Please post your SBS 2008 related questions to the SBS newsgroup on Connect website:
    https://connect.microsoft.com/sbs08/community/discussion/richui/default.aspx

    Please post your EBS related questions to the EBS newsgroup on Connect website:
    https://connect.microsoft.com/ebs08/community/discussion/richui/default.aspx

    If you want to use a newsreader other than a web forum to access these newsgroups,
    please refer to the following blog to apply NNTP password and configure a newsreader:
    http://msmvps.com/blogs/bradley/archive/2008/11/02/signing-up-for-the-sbs-2008-newsgroups.aspx
    ==================================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    ==================================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    ==================================================================
     
    Robbin Meng [MSFT], Oct 19, 2009
    #3
  4. Moshe Raab

    Moshe Raab Guest

    I changed the account to an admin account. but now I am getting the
    following error:


    Log Name: Application
    Source: Windows SharePoint Services 3
    Date: 10/19/2009 1:45:10 PM
    Event ID: 6398
    Task Category: Timer
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: SBSSERVER.server.local
    Description:
    The Execute method of job definition
    Microsoft.SharePoint.Search.Administration.SPSearchJobDefinition (ID
    51e6fb53-ed1d-42b8-ad9c-44c9fda18619) threw an exception. More information
    is included below.

    The gatherer is shutting down.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Windows SharePoint Services 3" />
    <EventID Qualifiers="0">6398</EventID>
    <Level>2</Level>
    <Task>964</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-10-19T11:45:10.000Z" />
    <EventRecordID>97890</EventRecordID>
    <Channel>Application</Channel>
    <Computer>SBSSERVER.server.local</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Microsoft.SharePoint.Search.Administration.SPSearchJobDefinition</Data>
    <Data>51e6fb53-ed1d-42b8-ad9c-44c9fda18619</Data>
    <Data>The gatherer is shutting down. </Data>
    </EventData>
    </Event>



     
    Moshe Raab, Oct 19, 2009
    #4
  5. Moshe Raab

    Moshe Raab Guest

    Actually I saw a KB article that says that I need to add the user name with
    the fully qualified network name, server\user
    I did that but now I am still getting the original error (event id 2424)



     
    Moshe Raab, Oct 19, 2009
    #5
  6. Hi Moshe,

    Thanks for your reply.

    Based on further research, to continue troubleshooting this issue, you may try one of the following methods to disable the authentication loopback check:

    Method 1: Disable the loopback check
    http://support.microsoft.com/kb/896861/en-us#letmefixit

    Method 2: Disable the authentication loopback check
    http://support.microsoft.com/kb/926642/en-us

    Note You must restart the server for this change to take effect. By default, loopback check functionality is turned on in Windows Server 2003 SP1, and the
    DisableLoopbackCheck registry entry is set to 0 (zero).

    By the way, have you applied the latest WSS update SharePoint 3.0 SP2 (KB 953338) for your SBS 2008 server?


    For more information, please refer to the below article:

    FIX: You may be unable to manage IIS by using Server Manager if two threads access IIS at the same time
    http://support.microsoft.com/kb/946517/en-us

    SharePoint Search & Event ID 2436 errors in SBS 2008
    http://msmvps.com/blogs/cgross/arch...rch-amp-event-id-2436-errors-in-sbs-2008.aspx

    Hope this helps.


    Best regards,
    Robbin Meng(MSFT)
    Microsoft Online Newsgroup Support
     
    Robbin Meng [MSFT], Oct 20, 2009
    #6
  7. Moshe Raab

    Moshe Raab Guest

    thank you for your reply.
    first i did apply SharePoint 30.0 SP2 x64
    second, i looked over the KB articles and they seem to address a login issue
    (i already corrected that by including the FQN for the account).
    I am still getting the original error:

    Log Name: Application
    Source: Windows SharePoint Services 3 Search
    Date: 10/20/2009 1:50:02 PM
    Event ID: 2424
    Task Category: Gatherer
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: SBSSERVER.biconix.local
    Description:
    The update cannot be started because the content sources cannot be accessed.
    Fix the errors and try the update again.

    Context: Application 'Search', Catalog 'index file on the search server
    Search'
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Windows SharePoint Services 3 Search" />
    <EventID Qualifiers="32768">2424</EventID>
    <Level>2</Level>
    <Task>3</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-10-20T11:50:02.000Z" />
    <EventRecordID>99898</EventRecordID>
    <Channel>Application</Channel>
    <Computer>SBSSERVER.biconix.local</Computer>
    <Security />
    </System>
    <EventData>
    <Data>

    Context: Application 'Search', Catalog 'index file on the search server
    Search'</Data>
    </EventData>
    </Event>ax
     
    Moshe Raab, Oct 20, 2009
    #7
  8. Hello Moshe,

    Thanks for posting back.

    Regarding the Event 2424 error, as we discussed before, this occurs when the service account for the Windows SharePoint Services Search service is configured to use the
    Network Service account. The search service account must not use a built-in account to access the Windows SharePoint Services 3.0 database. An example of a built-in
    account is the Local Service account or the Network Service account.

    So I would like to confirm if the event 2424 still occurs if we change the service account to non built-in account like domain administrator account?

    Regarding the Event 6398 error, you may refer to the following steps to resolve it:

    The Windows SharePoint Services search logon account may not have the correct permission to access or to query the Windows SharePoint Services database on the
    computer that is running SQL Server. To work around this issue, stop the Windows SharePoint Services Search service. Then, add a domain account that has permissions to
    access the computer that is running SQL Server. To do this, follow these steps:

    1. Use an account that has administrative permissions to log on to the computer that is running Windows SharePoint Services 3.0.
    2. Click Start, click Run, type cmd in the Open box, and then click OK.
    3. At the command prompt, move to the %programfiles%\common files\microsoft shared\web server extensions\12\bin folder.
    4. Type the following at the command prompt, and then press ENTER:

    stsadm -o spsearch -action stop

    This command stops and disables the Windows SharePoint Services Search service.
    5. Click Start, point to Administrative Tools, and then click Services.
    6. In the Services MMC snap-in, right-click Windows SharePoint Services Search, and then click Properties.
    7. In the Windows SharePoint Services Search Properties dialog box, click the Log On tab.
    8. Click This account, type the name of the domain account that has the correct permissions, type the password, and then type the password again in the Confirm
    password box.
    9. Click the General tab, click the list next to Startup type, and then click Automatic. Click Apply, click Start, and then click OK

    Finally by the way, have you tried running SBS 2008 BPA? Please also have a try.

    The Windows Small Business Server 2008 Best Practices Analyzer examines a server that is running Windows Small Business Server 2008 (Windows SBS) and presents a
    list of information and errors that administrators should review.

    Introducing the Windows Small Business Server 2008 Best Practices Analyzer
    <http://technet.microsoft.com/en-us/library/dd145275.aspx>

    Windows Small Business Server 2008 Best Practices Analyzer
    <http://www.microsoft.com/downloads/...32-9814-484E-BD43-3E42AEC7F731&displaylang=en>

    Hope this helps.


    Best regards,
    Robbin Meng(MSFT)
    Microsoft Online Newsgroup Support

    ==================================================================
    Please post your SBS 2008 related questions to the SBS newsgroup on Connect website:
    https://connect.microsoft.com/sbs08/community/discussion/richui/default.aspx

    Please post your EBS related questions to the EBS newsgroup on Connect website:
    https://connect.microsoft.com/ebs08/community/discussion/richui/default.aspx

    If you want to use a newsreader other than a web forum to access these newsgroups,
    please refer to the following blog to apply NNTP password and configure a newsreader:
    http://msmvps.com/blogs/bradley/archive/2008/11/02/signing-up-for-the-sbs-2008-newsgroups.aspx
    ==================================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    ==================================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    ==================================================================
     
    Robbin Meng [MSFT], Oct 22, 2009
    #8
  9. Moshe Raab

    Moshe Raab Guest

    this seems to solve the problem
    thanks
    m

     
    Moshe Raab, Oct 22, 2009
    #9
  10. Hi Moshe,

    Thanks for your feedback and glad to know the information was helpful. You are welcome.


    Here are some SBS 2008 server articles just for your reference:

    Managing Your Windows Small Business Server 2008 Network
    <http://technet.microsoft.com/en-us/library/cc546017.aspx>

    Downloadable documentation for Windows Small Business Server 2008
    <http://technet.microsoft.com/en-us/library/cc707659.aspx>

    SBS 2008 training links (revised)
    http://msmvps.com/blogs/bradley/archive/2008/08/27/sbs-2008-training-links-revised.aspx

    Windows Small Business Server 2008 Repair Guide
    http://technet.microsoft.com/en-us/library/dd430085(WS.10).aspx

    The Official SBS Blog
    <http://blogs.technet.com/sbs/default.aspx>


    Again, thank you for posting in the SBS newsgroups. Please feel free to contact us again in the future.

    Have a nice day!


    Best regards,
    Robbin Meng(MSFT)
    Microsoft Online Newsgroup Support

    ==================================================================
    Please post your SBS 2008 related questions to the SBS newsgroup on Connect website:
    https://connect.microsoft.com/sbs08/community/discussion/richui/default.aspx

    Please post your EBS related questions to the EBS newsgroup on Connect website:
    https://connect.microsoft.com/ebs08/community/discussion/richui/default.aspx

    If you want to use a newsreader other than a web forum to access these newsgroups,
    please refer to the following blog to apply NNTP password and configure a newsreader:
    http://msmvps.com/blogs/bradley/archive/2008/11/02/signing-up-for-the-sbs-2008-newsgroups.aspx
    ==================================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    ==================================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    ==================================================================
     
    Robbin Meng [MSFT], Oct 23, 2009
    #10
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