Shows message header but not message body

Discussion in 'Windows Live Mail' started by John, Aug 28, 2007.

  1. John

    John Guest

    I downloaded the latest version of WLM from a link I found here in the
    discussions section after my last version of WLM stopped downloading mail all
    together. Now the new version will download my InBox from Windows Live
    Hotmail (yes, I logged in after downloading WLM) but will only show the
    headers and not the actual body of the mail itself. Anti-virus is not an
    issue (mail screening option is not activated) and firewall is XP standard.
    Any ideas?
    John, Aug 28, 2007
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  2. When you installed the new version, did you un-install the older version
    first or just install over the top?
    I'd suggest un-installing WLM, reset your box, then install the latest
    version which can be found here :-

    Colin Brown
    WL MVP
    Colin Brown WLMVP, Aug 28, 2007
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  3. John

    John Guest

    Hey Colin, thank you for the help. No, already deleted WLM before I
    downloaded it again. I will try what you recommend and see if it does
    anything. When you say "reset your box" do you mean restart the computer?
    John, Aug 28, 2007
  4. John

    John Guest

    Deleted WLM, rebooted my computer, downloaded WLM and installed. Still just
    the headers. Removed my Windows Live Hotmail account, then added it again.
    Downloaded the messages but still only showing headers, no mesage body. Any
    further ideas? Appreciate it immensely!
    John, Aug 29, 2007
  5. Gary VanderMolen, Aug 29, 2007
  6. John

    John Guest

    Thanks Gary. Correct, I have XP in English but also have another language
    installed (Hebrew.) Used add/remove to take off WLM, then ran the beta
    removal tool, rebooted then downloaded WLM again. Same issue. Downloaded the
    headers but not the bodies of the emails. Did I miss a step?
    John, Aug 29, 2007
  7. You did all the correct steps, but perhaps some sort of language
    conflict is continuing to occur.

    Gary VanderMolen
    Gary VanderMolen, Aug 29, 2007
  8. John

    John Guest

    So what do you recommend? Just keep posting in the forum until someone
    figures out the solution? Download the old version, if that is possible, and
    see if that fixes it? I really like WLM and have used it since it first came
    out, would hate to have to transition to something else.
    Thank you for your ideas and assistance.
    John, Aug 29, 2007
  9. John

    Julian Guest

    "John" ...
    Have you tried raising the issue with Microsoft?
    Julian, Aug 29, 2007
  10. John

    John Guest

    Honestly, no. Not even sure where I would turn to to do that. Been looking
    in the forum postings to see if anyone else has had this problem and have yet
    to come across it.
    John, Aug 29, 2007
  11. John

    PC Man Guest

    Well, I had the same problem and as Gary said it's a language conflict I
    managed to solve it thanks to Ildhund.
    Just change the language from the regional language setting (Standards and
    Formats) to the same language as the version or EN-US, that worked like charm
    for me, Good Luck :)
    PC Man, Aug 29, 2007
  12. John

    John Guest

    Under "help" I used the search option to see if there was a regional
    language setting and couldn't find one. Please Mr PC Man, give me a clue! You
    just may hold the secret to fixing this thing!
    John, Aug 29, 2007
  13. Control Panel (Classic View), Regional and Language Options.

    Gary VanderMolen
    Gary VanderMolen, Aug 29, 2007
  14. John

    PC Man Guest

    I'm talking about (Regional and Language Options) present in Control Panel,
    In (Regional Options) bar set language to English (United States).
    That worked for me Under Winxp Pro Sp2 with WLM Latest EN-US Version.
    PC Man, Aug 29, 2007
  15. John

    John Guest

    THANK YOU!!!! It worked! As soon as I made the switch, I could start
    reading the emails. Thank you!
    John, Aug 30, 2007
  16. John

    Essexbiker Guest

    Raising the issue with Microsoft? That's a joke! I have gone round and round
    in circles for the best part of an hour trying to find answers to my WLM
    problem or trying to find a contact Microsoft link for WLM in the UK to no

    Microsoft does not make it easy to contact them about Windows problems - in
    fact they make it as difficult as possible, obviously to put people off
    writing to them for every little problem instead of trying to find the
    answers themselves. But if the answers are not avaliable on the support sites
    and you have spent a considerable length of time trying to find them yourself
    by Googling your problem, you should be able to contact Microsoft. But
    finding the correct contact link always seems to involve gong round and round
    in circles yet again before you eventually find one!
    Essexbiker, Jan 20, 2010
  17. John

    Grenou Guest

    Try Help>Feedback.
    I love using that one, there is plenty to complain about :)

    Grenou, Jan 20, 2010
  18. John

    bj Guest

    Does it actually go anywhere or is it just a black hole to make us *think*
    they are listening?
    I have used it but there's a limit to how much wheel-spinning I want to do.
    Unless I'm in *just* the right mood!
    bj, Jan 20, 2010
  19. John

    Ildhund Guest

    [FYI] If anyone's wondering, Essexbiker is answering a message:
    posted on 29 August 2007. He may hold the record for resurrecting old

    My appeals to Support have /always/ been answered within 48 hours and
    usually faster. The answer has not always been useful, but sometimes I've
    been told that 'this feature has not yet been implemented' or similar. If a
    support request involves a bug, it will be logged and used by the
    developers to prioritize bug fixes, so the more people who send in requests
    or submit feedback about something that doesn't work as they think it
    should, the greater the likelihood that something will be done about it.
    And for some bugs (like disappearing contacts, for example) there's no way
    they will be able to help *without* feedback and support requests, because
    the fault only affects some systems using a particular variety of hardware.

    To contact Support:
    Press F1
    Select a topic from the left pane
    At the bottom of the next page, click Get more help
    On the next page, click Get support
    Fill in and submit the form

    It takes not more than 10 seconds from hitting F1 to having the form before
    you ready to fill in. If you are signed in before you start, some of the
    form fields will already be filled in for you.
    Ildhund, Jan 20, 2010
  20. John

    Grenou Guest

    It most probably goes into a large hole, but it makes ME feel better telling
    which bits need fixing.
    Maybe some clever person has written a program that sorts the complaints by
    which words used.
    Hah, you bet any criticism gets filtered out .. :)

    Grenou, Jan 20, 2010
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