Shut down won't shut down

Discussion in 'Windows Vista General Discussion' started by Ray, Jan 31, 2008.

  1. Ray

    Ray Guest

    When i shut down my laptop, it just says Windows is shutting down and then
    it hangs.
    Any help would be appreciated.
    Ray, Jan 31, 2008
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  2. Ray

    Malke Guest

    Shutdown issues are generally caused by a program and/or process that is
    refusing to exit gracefully. The program and/or process can be from
    malware or can be legitimate (such as an invasive antivirus like Norton
    or McAfee). If you are using a Norton or McAfee product, uninstall it
    and replace with a better program such as NOD32, Kasperksy, or Avast
    (free). The Windows Firewall is adequate for most people. With Vista,
    shutdown issues can also be caused by old/poorly written drivers so make
    sure all drivers are updated. See Step B. below for general driver

    A.The first step is always to make sure your computer is virus/malware free.

    B. Drivers - The First Law of Driver Updates is "if it ain't broke,
    don't fix it". Normally if everything is working you want to leave
    things as they are. The exception is that heavy-duty gamers will usually
    want to update their video and sound drivers to squeeze every last bit
    of performance out of the hardware to get the fastest frame rates. If
    you're not one of those people, you don't need to update your drivers if
    there are no problems you are trying to solve.

    Never get drivers from Windows Update. Get them from:

    1. The device mftr.'s website; OR
    2. The motherboard mftr.'s website if hardware is onboard; OR
    3. The OEM's website for your specific machine if you have an OEM
    computer (HP, Dell, Sony, etc.).

    Read the installation instructions on the website where you get the drivers.

    To find out what hardware is in your computer:

    1. Read any documentation you got when you bought the computer.
    2. If the computer is OEM, go to the OEM's website for your specific
    model machine and look at the specs (you'll be there to get the drivers
    3. Download, install and run a free system inventory program like Belarc
    Advisor or System Information for Windows. - Belarc Advisor - System Information for Windows

    C. If the computer is virus/malware-free, drivers are current, and no
    Norton or McAfee programs are installed, then do clean-boot
    troubleshooting to see which program/process is the culprit:

    How to perform a clean boot in Vista and XP -

    D. If you need more information, here is an excellent shutdown

    Standard caveat: If troubleshooting the issue is too difficult - and
    there is absolutely no shame in admitting this isn't your cup of tea -
    take the machine to a computer repair shop. This will not be your local
    BigComputerStore/GeekSquad type of place. Get recommendations from
    family, friends, colleagues.

    Malke, Feb 1, 2008
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