Shutdwn FATAL: WUCheckForUpdatesAtShutdown failed, hr=80240FFF

Discussion in 'Windows Update' started by BeeGee, Jul 21, 2008.

  1. BeeGee

    BeeGee Guest

    Hi,

    Running Windows XP SP2 with all available SP2 updates, each time I boot or
    reboot my PC, windowsupdate.log records the following (apparent) error
    message:

    2008-07-21 11:47:21:687 1020 414 Misc
    =========== Logging initialized (build: 7.0.6000.381, tz: -0500)
    ===========
    2008-07-21 11:47:21:687 1020 414 Misc = Process: C:\WINDOWS\Explorer.EXE
    2008-07-21 11:47:21:687 1020 414 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-21 11:47:21:687 1020 414 Shutdwn Install at shutdown: no updates to
    install
    2008-07-21 11:47:21:687 1020 414 Shutdwn FATAL: WUCheckForUpdatesAtShutdown
    failed, hr=80240FFF
    2008-07-21 11:47:27:375 432 760 Misc
    =========== Logging initialized (build: 7.0.6000.381, tz: -0500)
    ===========
    2008-07-21 11:47:27:375 432 760 Misc = Process:
    \??\C:\WINDOWS\system32\winlogon.exe
    2008-07-21 11:47:27:375 432 760 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-21 11:47:27:375 432 760 Shutdwn FATAL: WUAutoUpdateAtShutdown
    failed, hr=80240FFF

    I prefer to manually update Windows XP at
    www.update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us, so the
    following Windows XP Services are 'Disabled' when I am not updating:

    - Automatic Updates (wuauserv)
    - Background Intelligent Transfer Service (BITS)

    However, when I do update, at MS' update website, I set 'Automatic Updates'
    to Automatic (and Start the service) and I set 'Background Intelligent
    Transfer Service' to Manual (and if there are updates available, it starts
    itself and sets Automatic). When finished, if rebooting is required (after
    rebooting) or if rebooting is not required, I return both service to
    'Disabled.'

    Using Windows Firewall, with no anti-virus software running, as a 56K
    dial-up user, home PC, single user, no home network, the remaining Windows
    XP SP2 services are set as follows:

    AUTOMATIC
    How do I correct my system to eliminate the (apparent) errors from
    happening, and subsequently being recorded in windowsupdate.log?

    Many thanks,

    BG
     
    BeeGee, Jul 21, 2008
    #1
    1. Advertisements

  2. 1. Set both Automatic Updates and BITS (Background Intelligent Transfer
    Service) to Automatic and try again.

    2. See this related KB article (ignore the title and Symptoms section,
    including the Errors): http://support.microsoft.com/kb/836941

    => Do NOT ignore "Step 3: Disable software accelerator programs"!!

    3. See this recent & related discussion:
    http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/5abb4cba10724aeb

    4. Last but not least:

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates.

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin; DTS-L.net

     
    PA Bear [MS MVP], Jul 21, 2008
    #2
    1. Advertisements

  3. Enable the following service, reboot, and see if the errors appear in
    the WU.log.
    If no errors, disable them one at a time, in the order they're listed,
    until you find which one is causing the error to appear :

    DNS Client
    IPSEC Services
    TCP/IP NetBIOS Helper
    WebClient


    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


     
    MowGreen [MVP], Jul 21, 2008
    #3
  4. BeeGee

    BeeGee Guest

    Hello PA Bear, and thank you for your prompt and generous reply. :eek:)
    Prior to posting, I did try this and there were a few more lines that
    followed those included in my original post.
    I shall review this and comment later.
    I do not have any accelerator programs installed.
    I shall also review this and comment later.
    Understood.

    Thanks again!!

    Brianna :eek:)
     
    BeeGee, Jul 22, 2008
    #4
  5. BeeGee

    BeeGee Guest

    I will give your suggestions a try, MowGreen, but before I do, I have to say
    that . . .

    - there is no value enabling DNS, its merely a caching program that actually
    slows my forward browsing down (where back browsing may be immediate, I can
    set my browser cache to do the same without DNS' degrading effect on
    resourses);

    - I get errors with ISPSEC (dependent on DNS running);

    - as a dial-up user, the TCP/IP driver does not like NetBIOS running over
    it, and my ISP does not use NetBIOS or WINS; and

    - WebClient is a USELESS service since I have no need or desire to modify
    Internet-based files, and I find no negative effect or error message (of any
    related type) associated with MS .NET Framework 1.1, 2.0 and their
    respective SP1 service packs, and I do not use or run MS' Media Player,
    Messenger, MSN Explorer, Media Player or NetMeeting.

    All that being said, I will give your suggestions a try, and report back
    with the conclusion(s).

    BG
     
    BeeGee, Jul 22, 2008
    #5
  6. BeeGee

    BeeGee Guest

    Reporting back . . .
    This KB article is irrelevant since, per my original posting, I have not
    recieved an "Error 0x80072EE2," "Error 0x80072EE7," "Error 0x80072EFD,"
    "Error 0x80072F76," or "Error 0x80072F78" error message trying to use the
    Windows Update Web site.

    Rephrasing my original post, ever so slightly, again, the ERRORS that i My
    errors appear when I boot my PC and NOT when I visit the Windows Update
    Website. They also appear after any rebooting. In short, the Windows
    Update Website has nothing to do with the following errors that are recorded
    in the Windows Update Log file . . .

    2008-07-21 12:56:35:296 1008 400 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-07-21 12:56:35:296 1008 400 Misc = Process: C:\WINDOWS\Explorer.EXE
    2008-07-21 12:56:35:296 1008 400 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-21 12:56:35:296 1008 400 Shutdwn Install at shutdown: no updates to
    install
    2008-07-21 12:56:35:296 1008 400 Shutdwn FATAL: WUCheckForUpdatesAtShutdown
    failed, hr=80240FFF
    2008-07-21 12:56:41:921 424 264 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-07-21 12:56:41:921 424 264 Misc = Process:
    \??\C:\WINDOWS\system32\winlogon.exe
    2008-07-21 12:56:41:921 424 264 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-21 12:56:41:921 424 264 Shutdwn FATAL: WUAutoUpdateAtShutdown
    failed, hr=80240FFF
    Similar to item 2, this recent & related discussion is NOT applicable.

    Thanks again, PA Bear.

    Brianna

     
    BeeGee, Jul 22, 2008
    #6
  7. BeeGee

    BeeGee Guest

    As previously expected, MG, MVP, your suggestions were not applicable for
    56K dialup users, and therefore did nothing to resolve the errors from the
    ERRORS that appear when I boot my PC and NOT when I visit the Windows Update
    Website.

    They also appear after any rebooting. In short, the Windows Update Website
    has nothing to do with the following errors that are recorded in the Windows
    Update Log file . . .

    2008-07-21 12:56:35:296 1008 400 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-07-21 12:56:35:296 1008 400 Misc = Process: C:\WINDOWS\Explorer.EXE
    2008-07-21 12:56:35:296 1008 400 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-21 12:56:35:296 1008 400 Shutdwn Install at shutdown: no updates to
    install
    2008-07-21 12:56:35:296 1008 400 Shutdwn FATAL: WUCheckForUpdatesAtShutdown
    failed, hr=80240FFF
    2008-07-21 12:56:41:921 424 264 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-07-21 12:56:41:921 424 264 Misc = Process:
    \??\C:\WINDOWS\system32\winlogon.exe
    2008-07-21 12:56:41:921 424 264 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-21 12:56:41:921 424 264 Shutdwn FATAL: WUAutoUpdateAtShutdown
    failed, hr=80240FFF

    Thanks for trying.

    BG

     
    BeeGee, Jul 22, 2008
    #7
  8. BeeGee

    BeeGee Guest

    Reporting back . . .
    This KB article is irrelevant since, per my original posting, I have not
    recieved an "Error 0x80072EE2," "Error 0x80072EE7," "Error 0x80072EFD,"
    "Error 0x80072F76," or "Error 0x80072F78" error message trying to use the
    Windows Update Web site.

    Rephrasing my original post, ever so slightly, again, the ERRORS that appear
    when I boot my PC and NOT when I visit the Windows Update Website.

    They also appear after any rebooting. In short, the Windows Update Website
    has nothing to do with the following errors that are recorded in the Windows
    Update Log file . . .

    2008-07-21 12:56:35:296 1008 400 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-07-21 12:56:35:296 1008 400 Misc = Process: C:\WINDOWS\Explorer.EXE
    2008-07-21 12:56:35:296 1008 400 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-21 12:56:35:296 1008 400 Shutdwn Install at shutdown: no updates to
    install
    2008-07-21 12:56:35:296 1008 400 Shutdwn FATAL: WUCheckForUpdatesAtShutdown
    failed, hr=80240FFF
    2008-07-21 12:56:41:921 424 264 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-07-21 12:56:41:921 424 264 Misc = Process:
    \??\C:\WINDOWS\system32\winlogon.exe
    2008-07-21 12:56:41:921 424 264 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-21 12:56:41:921 424 264 Shutdwn FATAL: WUAutoUpdateAtShutdown
    failed, hr=80240FFF
    Similar to item 2, this recent & related discussion is NOT applicable.

    Thanks again, PA Bear.

    Brianna

     
    BeeGee, Jul 22, 2008
    #8
  9. BeeGee

    BeeGee Guest

    As previously expected, MG, MVP, your suggestions were not applicable for
    56K dialup users, and therefore did nothing to resolve the ERRORS that
    appear when I boot my PC and NOT when I visit the Windows Update Website.

    They also appear after any rebooting. In short, given the problem that I am
    experiencing, the Windows Update Website has nothing to do with the
    following errors that are recorded in the Windows Update Log file . . .

    2008-07-21 12:56:35:296 1008 400 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-07-21 12:56:35:296 1008 400 Misc = Process: C:\WINDOWS\Explorer.EXE
    2008-07-21 12:56:35:296 1008 400 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-21 12:56:35:296 1008 400 Shutdwn Install at shutdown: no updates to
    install
    2008-07-21 12:56:35:296 1008 400 Shutdwn FATAL: WUCheckForUpdatesAtShutdown
    failed, hr=80240FFF
    2008-07-21 12:56:41:921 424 264 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-07-21 12:56:41:921 424 264 Misc = Process:
    \??\C:\WINDOWS\system32\winlogon.exe
    2008-07-21 12:56:41:921 424 264 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-21 12:56:41:921 424 264 Shutdwn FATAL: WUAutoUpdateAtShutdown
    failed, hr=80240FFF

    Thanks for trying.

    BG

     
    BeeGee, Jul 22, 2008
    #9
  10. BeeGee

    BeeGee Guest

    Given the replies from PA Bear and another MVP, I felt compelled to clarify
    the conditions surrounding the WindowsUpdate Log file errors that I am
    receiving without visiting the Microsoft Windows Update Website.

    Accordingly, I conducted the following TESTS, including the CONDITIONS
    associated with each test, and the recorded (apparent) FATAL error(s) that
    appear in my WindowsUpdate.log file as follows . . .

    TEST #1 CONDITIONS
    Windows Services . . .
    - Automatic Updates, Disabled (stopped)
    - Background Intelligent Transfer Service, Disabled (stopped)

    'Event Viewer' log, 'Application' and 'System' directories - no warnings or
    errors (and prior to rebooting, both are cleared)

    'System Properties' under 'Automatic Updates' . . .
    - 'Turn off Automatic Updates' selected, then clearing the log and
    rebooting, WindowsUpdate.log file records the following . . .

    2008-07-22 05:32:08:921 1016 408 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-07-22 05:32:08:921 1016 408 Misc = Process: C:\WINDOWS\Explorer.EXE
    2008-07-22 05:32:08:921 1016 408 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-22 05:32:08:921 1016 408 Shutdwn Install at shutdown: no updates to
    install
    2008-07-22 05:32:08:921 1016 408 Shutdwn FATAL: WUCheckForUpdatesAtShutdown
    failed, hr=80240FFF
    2008-07-22 05:32:14:312 424 648 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-07-22 05:32:14:312 424 648 Misc = Process:
    \??\C:\WINDOWS\system32\winlogon.exe
    2008-07-22 05:32:14:312 424 648 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-22 05:32:14:312 424 648 Shutdwn FATAL: WUAutoUpdateAtShutdown
    failed, hr=80240FFF

    TEST #2 CONDITIONS
    Windows Services . . .
    - Automatic Updates, Automatic (started)
    - Background Intelligent Transfer Service, Automatic (started)

    'Event Viewer' log, 'Application' and 'System' directories - no warnings or
    errors (and prior to rebooting, both are cleared)

    'System Properties' under 'Automatic Updates' . . .
    - 'Turn off Automatic Updates' selected, then clearing the log and
    rebooting, WindowsUpdate.log file records the following . . .

    2008-07-22 05:20:00:281 1012 404 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-07-22 05:20:00:281 1012 404 Misc = Process: C:\WINDOWS\Explorer.EXE
    2008-07-22 05:20:00:281 1012 404 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-22 05:20:00:281 1012 404 Shutdwn Install at shutdown: no updates to
    install
    2008-07-22 05:20:00:281 1012 404 Shutdwn FATAL: WUCheckForUpdatesAtShutdown
    failed, hr=8024A000
    2008-07-22 05:20:11:062 1012 404 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-07-22 05:20:11:062 1012 404 Misc = Process: C:\WINDOWS\Explorer.EXE
    2008-07-22 05:20:11:062 1012 404 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-22 05:20:11:062 1012 404 Shutdwn Install at shutdown: no updates to
    install
    2008-07-22 05:20:11:062 1012 404 Shutdwn FATAL: WUCheckForUpdatesAtShutdown
    failed, hr=8024A000
    2008-07-22 05:20:16:812 424 184 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-07-22 05:20:16:812 424 184 Misc = Process:
    \??\C:\WINDOWS\system32\winlogon.exe
    2008-07-22 05:20:16:812 424 184 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-22 05:20:16:812 424 184 Shutdwn FATAL: WUAutoUpdateAtShutdown
    failed, hr=8024A000
    2008-07-22 05:20:18:125 784 534 AU ########### AU: Uninitializing
    Automatic Updates ###########
    2008-07-22 05:20:18:218 784 534 Service *********
    2008-07-22 05:20:18:218 784 534 Service ** END ** Service: Service exit
    [Exit code = 0x240001]
    2008-07-22 05:20:18:218 784 534 Service *************
    2008-07-22 05:20:49:031 812 598 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-07-22 05:20:49:031 812 598 Misc = Process:
    C:\WINDOWS\System32\svchost.exe
    2008-07-22 05:20:49:031 812 598 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-22 05:20:49:031 812 598 Service *************
    2008-07-22 05:20:49:031 812 598 Service ** START ** Service: Service
    startup
    2008-07-22 05:20:49:031 812 598 Service *********
    2008-07-22 05:20:49:046 812 598 Agent * WU client version 7.0.6000.381
    2008-07-22 05:20:49:046 812 598 Agent * Base directory:
    C:\WINDOWS\SoftwareDistribution
    2008-07-22 05:20:49:046 812 598 Agent * Access type: No proxy
    2008-07-22 05:20:49:046 812 598 Agent * Network state: Disconnected

    TEST #3 CONDITIONS
    Windows Services . . .
    - Automatic Updates, Automatic (started)
    - Background Intelligent Transfer Service, Automatic (started)

    'Event Viewer' log, 'Application' and 'System' directories - no warnings or
    errors (and prior to rebooting, both are cleared)

    'System Properties' under 'Automatic Updates' . . .
    - 'Notify me but don't automatically download or install them' selected,
    then clearing the log and rebooting, WindowsUpdate.log file records the

    following . . .

    2008-07-22 05:23:41:609 812 368 AU AU found 0 updates for install at
    shutdown
    2008-07-22 05:23:41:640 1008 400 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-07-22 05:23:41:640 1008 400 Misc = Process: C:\WINDOWS\Explorer.EXE
    2008-07-22 05:23:41:640 1008 400 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-22 05:23:41:640 1008 400 Shutdwn Install at shutdown: no updates to
    install
    2008-07-22 05:23:48:984 812 598 AU ########### AU: Uninitializing
    Automatic Updates ###########
    2008-07-22 05:23:49:015 812 598 Service *********
    2008-07-22 05:23:49:015 812 598 Service ** END ** Service: Service exit
    [Exit code = 0x240001]
    2008-07-22 05:23:49:015 812 598 Service *************
    2008-07-22 05:24:19:000 788 538 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-07-22 05:24:19:000 788 538 Misc = Process:
    C:\WINDOWS\System32\svchost.exe
    2008-07-22 05:24:19:000 788 538 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-22 05:24:19:000 788 538 Service *************
    2008-07-22 05:24:19:000 788 538 Service ** START ** Service: Service
    startup
    2008-07-22 05:24:19:000 788 538 Service *********
    2008-07-22 05:24:19:000 788 538 Agent * WU client version 7.0.6000.381
    2008-07-22 05:24:19:015 788 538 Agent * Base directory:
    C:\WINDOWS\SoftwareDistribution
    2008-07-22 05:24:19:015 788 538 Agent * Access type: No proxy
    2008-07-22 05:24:19:015 788 538 Agent * Network state: Disconnected

    TEST #4 CONDITIONS
    Windows Services . . .
    - Automatic Updates, Automatic (started)
    - Background Intelligent Transfer Service, Automatic (started)

    'Event Viewer' log, 'Application' and 'System' directories - no warnings or
    errors (and prior to rebooting, both are cleared)

    'System Properties' under 'Automatic Updates' . . .
    - 'Automatic [recommended]' selected, then clearing the log and rebooting,
    WindowsUpdate.log file records the following . . .

    2008-07-22 05:25:23:875 788 4dc AU AU found 0 updates for install at
    shutdown
    2008-07-22 05:25:23:906 1016 40c Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-07-22 05:25:23:906 1016 40c Misc = Process: C:\WINDOWS\Explorer.EXE
    2008-07-22 05:25:23:906 1016 40c Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-22 05:25:23:906 1016 40c Shutdwn Install at shutdown: no updates to
    install
    2008-07-22 05:25:31:031 788 538 AU ########### AU: Uninitializing
    Automatic Updates ###########
    2008-07-22 05:25:31:140 788 538 Service *********
    2008-07-22 05:25:31:140 788 538 Service ** END ** Service: Service exit
    [Exit code = 0x240001]
    2008-07-22 05:25:31:140 788 538 Service *************
    2008-07-22 05:26:02:062 788 53c Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-07-22 05:26:02:062 788 53c Misc = Process:
    C:\WINDOWS\System32\svchost.exe
    2008-07-22 05:26:02:062 788 53c Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-07-22 05:26:02:062 788 53c Service *************
    2008-07-22 05:26:02:062 788 53c Service ** START ** Service: Service
    startup
    2008-07-22 05:26:02:062 788 53c Service *********
    2008-07-22 05:26:02:078 788 53c Agent * WU client version 7.0.6000.381
    2008-07-22 05:26:02:078 788 53c Agent * Base directory:
    C:\WINDOWS\SoftwareDistribution
    2008-07-22 05:26:02:093 788 53c Agent * Access type: No proxy
    2008-07-22 05:26:02:093 788 53c Agent * Network state: Disconnected

    In addition to the above CONDITIONS, I have Windows Firewall is set to
    Automatic (started), and do not have any anti-virus program(s) running, and
    as a 56K dial-up, home PC, no network, single user, my Windows XP SP2
    services are set as follows:

    AUTOMATIC
    Does ANYONE know how to correct or eliminate the (apparent) errors from
    happening - as recorded in the WindowsUpdate.log file?

    Many thanks,

    Brianna :eek:)
     
    BeeGee, Jul 22, 2008
    #10
  11. <snip>

    What part of "ignore the title and Symptoms section, including the Errors"
    don't you understand?

    Instead of continuing to argue & reposting information, please open a free
    support incident. Good luck.
     
    PA Bear [MS MVP], Jul 22, 2008
    #11
  12. As I've alrady mentioned in your other thread, this is normal and (in the
    absence of other symptoms) can be ignored.

    Harry.
     
    Harry Johnston [MVP], Jul 23, 2008
    #12
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