Signatures cause crash

Discussion in 'Windows Vista Mail' started by Ed H, Mar 5, 2009.

  1. Ed H

    Ed H Guest

    I'm still having a problem with Windows mail. I've tried three different
    methods of backing up my mail files and settings. In each instance,
    everything seems fine except the "Signatures." I had simple little
    signatures that I had typed in. After importing my files and settings for
    Windows mail I noticed that the "signatures" were grayed out and the text
    was missing. When I clicked on them to edit, WM crashed immediately. I can't
    click anything to edit them without the whole program crashing.

    My methods were:
    Saving my files and the proper registry keys,
    HKEY_CURRENT_USER\Software\Microsoft\Windows Mail
    HKEY_CURRENT_USER\Identities
    HKEY_CURRENT_USER\Software\Microsoft\IAM
    After Windows installation, I put the file folder back, removed the above
    keys and merged the ones I had saved into the registry.
    After this failed, I re-installed Windows and tried restoring my files from
    Windows Backup. Same results.

    I'd like to be able to merge my reg keys to keep my settings but I need to
    fix this crashing problem.

    Thanks,
    Ed
     
    Ed H, Mar 5, 2009
    #1
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  2. The signatures are stored under this location:

    HKEY_CURRENT_USER\Software\Microsoft\Windows Mail\signatures

    I would delete anything under that and then set up the signatures again.
    Also 3rd party programs (e.g. AVG) have been reported to cause signature
    problems, so you might take a look at point 3 here:
    www.oehelp.com/OETips.aspx#3 and check for 3rd party program interference.

    steve
     
    Steve Cochran, Mar 7, 2009
    #2
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  3. Ed H

    Ed H Guest

    Thanks Steve, that did the trick. I'm using Avast! Home (free) av but it's
    configured to not scan e-mail.
    --
    Windows Vista Home Premium 64-BIT SP1
    Intel Core 2 Duo CPU T5550 @ 1.83GHz
    4.00 GB RAM
    300 GB HDD

    PS. My first NEW signature.
     
    Ed H, Mar 8, 2009
    #3
  4. I suspect there was some registry glitch when you did the import. Avast
    appears to be fairly benign, so far anyway.

    steve
     
    Steve Cochran, Mar 8, 2009
    #4
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