Signing in to Windows Live Messenger Beta failed. Error 81000451

Discussion in 'Windows MSN Messenger' started by Simon Hunter, Nov 6, 2008.

  1. Simon Hunter

    Simon Hunter Guest

    ....because the service is temporarily unavailable. Please try again later.

    I've been getting this error message for 2 days now and can't signin. Has
    anyone got any ideas what it could be or how I could resolve it?

    Simon Hunter, Nov 6, 2008
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  2. Simon Hunter

    dan the man Guest

    go back to using the last official release rather than the beta? heard few
    other people mentioning not being able to sign in
    dan the man, Nov 18, 2008
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  3. Simon Hunter

    Simon Hunter Guest

    yeh ive ended up doin this :(
    its just a bit rubbish it hasnt been fixed yet!
    Simon Hunter, Nov 18, 2008
  4. i had this same problem, until i went through the application data

    C:\Documents and Settings\YOUR LOGON USERNAME\Application Data\Microsoft


    C:\Documents and Settings\YOUR LOGON USERNAME\Local Settings\Application Data

    and then i deleted everything i could find for windows live and msn, then deleted the files.
    then it worked! i could sign in again!

    btw replace YOUR LOGON USERNAME with your actual username
    craig wheatley, Nov 21, 2008
  5. Simon Hunter

    OMG thx Guest

    I understand that you cannot sign in to Windows Live Messenger Beta version
    2009 because you receive an error 81000451. You mentioned that other accounts
    can sign in on the same computer. I know this is important to you so I will
    do my best to help you in this matter.

    We appreciate your efforts in giving us detailed problem description.

    This problem occurs when the Messenger contact store is corrupted. The
    corrupted cache prevents the affected account from signing in due to
    conflicts between the account profile and the server. To resolve it, you need
    to clear the corrupted cache files in your computer.

    Please follow the steps below:

    To delete the Messenger contact store, follow these steps.

    Note: This procedure deletes all the contacts on the local computer. The
    contacts will then be downloaded from the server the next time that you sign
    in to Messenger.

    1. Show (unhide) hidden files and folders:

    a. Click Start, and then point to My Computer.

    b. In the My Computer window, click Folder Options on the Tools menu.

    c. In the Folder Options window, click the View tab.

    d. Make sure that the Show hidden files and folders check box is selected.

    e. Click Ok, and then close the window.

    2. Delete the contact store:

    The following commands delete files that you are using when you sign in and
    the Contacts Cache folders.

    a. Click Start, click Run, type %USERPROFILE%\Application Data\Microsoft\
    and then press Enter. Delete the IdentityCRL folder.

    b. Click Start, click Run, type %ALLUSERSPROFILE%\Application
    Data\Microsoft\ and then press Enter. Delete the IdentityCRL folder.

    c. Click Start, click Run, type %USERPROFILE%\Local Settings\Application
    Data\Microsoft\ and then press Enter. Delete the Windows Live Contacts folder.

    d. Click Start, click Run, type %USERPROFILE%\ and then press Enter. Delete
    the Contacts folder.

    e. Close the window, and then try signing in to Windows Live Messenger.

    If the previous steps do not resolve or apply to this problem, you will have
    to provide some additional information. You can find this information in the
    Messenger connectivity log. To collect and submit this information, follow
    these steps:

    1. To exit Messenger, right-click the Messenger icon in the notification
    area on the right side of the taskbar and then click Exit.

    2. Delete the old Messenger connection log file:

    a. Click Start, and then click Run.

    b. Copy and then paste (or type) the following command in the Open box, and
    then press ENTER to open Windows Explorer:


    c. In Windows Explorer, double-click My Documents, and then double-click My
    Received Files.

    d. In the My Received Files folder, select the MsnMsgr.txt file, and then
    press DELETE on your keyboard. If connection logging in Messenger is not
    already enabled, you will not see the MsnMsgr.txt file.

    3. Turn on Messenger connection logging:

    a. Start Messenger but do not sign in.

    b. On the Tools menu, click Options.

    c. On the left navigation bar, click Connection.

    d. Click Advanced Settings.

    e. Under Connection Logging, click to select the Save a log of my server
    connections to help troubleshoot connection problems check box.

    f. Click OK.

    4. Sign in to Messenger again. The new connectivity log file, MSNMsgr.txt,
    will be created in the following folder:

    C:\Documents and Settings\Windows_log-on_name\Local Settings\Application

    I hope these steps help resolve your concern with Windows Live Messenger.
    Should you have any other questions or if you need further assistance
    regarding this issue, please do not hesitate to contact us again by replying
    directly to this e-mail.

    Thank you for contacting Windows Live Messenger Technical Support. Have a
    great day.

    People from Windows Live Messenger Technical Support THANKS...MSN is
    working again :)
    OMG thx, Dec 6, 2008
  6. Simon Hunter

    Stacyleigh75 Guest

    Jaryon - Any resolution??? I have also had this exact same problem with
    error=0x8b010037 for 2-3 months now. I've contacted msn technical support,
    microsoft online customer service, and VOL customer care and no one knows how
    to fix the problem. I did try to delete my contacts and then finally deleted
    all of my msn messenger/windows live and reinstalled but still it doesn't
    work :( I'll try anything at this point!
    Stacyleigh75, Jan 4, 2009
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