Sims 2 and Civ IV graphic problems on Vista

Discussion in 'Windows Vista Games' started by Lol, Feb 26, 2008.

  1. Lol

    Lol Guest

    These both run (albeit slowly) on my very basic 2 year old Dell XP machine.
    Have installed them on my sons brand new laptop - which far exceeds the
    recommended spec for both games - even taking into account Vista's hungry
    appitite - and they don't run well:

    Sims 2 has a pink flashing background in the neighbourhood view - which is
    what it did on my very old, under spec, Windows 98 machine.
    Civ IV (and Beyond the Sword expansion) just flashes the entire screen as
    soon as it is loaded - making it totally unplayable.

    Both games are apparently Vista compatible acording to another post on this
    website. The laptop is not connected to the internet - so I suspect this is
    possibly part of the problem (making it difficult to ensure all patches are
    downloaded possibly)?

    Anyone experience these problems? Any suggestions? Have searched the web
    and comments I've seen imply these games do not need specific Vista patches.

    Possibly the standard graphics card isn't up to the job - but I don't want
    to buy another only to find that doesn't fix the problem.

    As far as I am aware I have installed all patches I can find on the
    manufacturers websites.

    Thanks for your help.
    Lol, Feb 26, 2008
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  2. Lol

    Lol Guest

    I should have included the spec of the laptop too!

    Fujitsu Siemens Esprimo Mobile V5535
    Intel Core 2 Duo T5250 / 1.5 GHz ( Dual-Core )
    2 MB - L2 Cache
    2 GB (installed) / 2 GB (max) - DDR II SDRAM - 667 MHz ( 2 x 1 GB )
    SiS Mirage 3+
    Windows Vista Home Premium Edition
    Lol, Feb 26, 2008
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  3. Lol

    Andy [YaYa] Guest

    You are correct Lol, reinstalling is probably not the problem.

    The Pick Background in Sims 2 is synonomymous (sp?) with a video card driver
    that is not completely DirectX compatible. There's probably some
    transparency routines used in the game that the video card doesn't know how
    to display.

    SiS video cards aren't the best for gaming, your best bet is to make sure
    your drivers are up to date.

    Go to and look up your notebook in the support area and see if
    they have updated video card drivers for your system. I went here,
    but I couldn't figure out what model notebook you had, so see if you can
    figure it out.

    You might also try - the SiS site has
    1 driver for notebooks running Vista, stands to reason that one will work
    with your system.

    If you get the same problems, then your video card probably just won't work
    with Sims 2. Notebooks just aren't made for gaming, espically Fujitsu
    notebooks with SiS video card chipsets.

    You could ALSO try setting your computer color depth to 16-bit, and see if
    that helps, though I think Sims 2 uses 32-bit color, but in the old days
    changing color depth sometimes helped these situations.

    Lastly, call EA tech support. Don't go to the website, just look in the back
    of the manual for a tech support number and call them for assistance.

    good luck,
    Andy [YaYa], Feb 26, 2008
  4. Lol

    Lol Guest

    Thanks for the suggestions Andy.

    After contacting Fujitsu help I found the drivers at:

    Downloaded the Graphics driver, but still got the same problems on both games.

    Changing to 16 bit also didn't work.

    That just leave contacting EA, unless you or anyone else has any other

    I have asked Fujitsu if this laptop should be capable of playing these
    games. Not sure if that's the kind of question they would expect to have to

    In my experience, re-installing a product rarely fixes the problem.

    Lol, Feb 27, 2008
  5. Lol

    Andy [YaYa] Guest

    Unfortunatly LoL, what EA is going to tell you is your video card isn't
    supported by The Sims 2, basically the game is trying to make a texture
    transparent, or do something and the video card is staring back going....
    What? *drool* so it does what it thinks it's supposed to do, and instead
    spits out a pink texture.

    So to summerize, you are probably SOL (S*$& Outta Luck).

    Here's a link to the official Sims 2 Hardware Requirements page...

    It's an old list, if you do call EA Support, they have a Hardware
    Compatibility and Testing Lab (CAT Lab), ask the customer support person to
    see if they tested your card and what the results were. They can usually
    look up the info.

    Good luck, next time stick with ATi or nVidia video in your notebook or
    desktop. Proven gaming video cards that just about every game supports.

    Andy [YaYa], Feb 27, 2008
  6. Lol

    Lol Guest

    Sent the fujitsu laptop back and got a toshiba with ATI Radeon X1200 graphics
    card. Works a treat with civ iv. sims 2 needs the download patch - DOESN'T
    WORK OUT OF THE BOX ON WINDOWS VISTA - but works well after the patch is
    installed. Thanks for all your help Andy.
    Lol, Mar 7, 2008
  7. Lol

    Andy [YaYa] Guest

    Glad to hear it. Now a days if you want to play games you really sould make
    sure you get an ATi or nVidia video card. I have a similar notebook to
    yours, and while it's not the fastest card, at least it makes the games look

    If you like the Sims 2 don't forget to check out the Sims: Life Stories.
    They are silly fun, and they are designed for notebooks. They have a bunch
    of keyboard shortcuts like, press F to have fun, E to eat, etc.

    Andy [YaYa], Mar 10, 2008
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