Small Business Server Monitoring Error 4353

Discussion in 'Windows Small Business Server' started by Nicks, Apr 17, 2006.

  1. Nicks

    Nicks Guest

    The SBS monitoring service is no longer sending reports by email.

    Looking in the logs I get:
    Event Type: Error
    Event Source: SmallBusinessServer
    Event Category: SBS Monitoring
    Event ID: 4353
    Date: 17/04/2006
    Time: 09:04:02
    User: N/A
    Computer: XYZ
    Description:
    An error occurred in attempting to send a Server Status Report in e-mail.
    The e-mail message was not sent. There may be a problem with connectivity or
    system configuration. Ensure that the ASP.NET State Service and IIS Admin
    service are running. You can also try resetting your monitoring and reporting
    preferences. To do this, open the Monitoring and Reporting taskpad in Server
    Management, and then click Set Up Monitoring Reports and Alerts.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 8f 2f 07 80 Â/.€

    This used to work fine, but appears to have happened immediately after
    installing a certificate in IIS and activating SSL external access to the
    server. I have checked that the services mentioned above are started.

    Thanks in advance for any help on this.
     
    Nicks, Apr 17, 2006
    #1
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  2. Hi Nick,

    Thanks for using the SBS newsgroup.

    From your description, I understand the issue to be: the monitoring
    component stopped to send reports and there is error event 4353 logged in
    Event Viewer. If I am off base, please don't hesitate to let me know.

    Let us perform the following tests to trouble shoot the issue:

    I. Please ensure the ASP.NET State Service, IIS Admin service and the World
    Wide Web Publishing service is running.

    Also please ensure the IIS Admin service and the World Wide Web Publishing
    service is running under Local System Account, Startup type as "Automatic".
    You can refer to the following steps:

    Open Services Management console (services.msc), locate the IIS Admin
    service/ World Wide Web Publishing service and double click it to open its
    Properties page. Set it Startup type as "Automatic". Click Log on tab,
    please ensure check the box of "Local System Account".

    After verifying them and then test the issue again, what is the result?

    II. Please try to re-run the CEICW (configure e-mail and internet
    connection wizard -> Connect to the internet) to configure the SBS network
    connection and issue certificate. I would like to list the steps for your
    reference:

    1. Expand Standard Management | To Do List.
    2. Click Connect to the Internet in the right pane.
    3. Navigate the wizard to Firewall and then select Enable firewall. In the
    next page, make sure the E-mail item is checked in services configuration
    page.
    4. Click Next and then select Allow access to the following web site
    services from the internet.
    5. Make sure Outlook via the internet, Remote Web Workspace items are
    selected and select any additional services, such as Outlook Web Access,
    that you require. click Next.
    6. On the Web Server Certificate page, select the Web server certificate
    type, and then click Next. You can choose to either install a new Web
    server certificate or locate a third-party certificate.
    7. The wizard automatically configures Exchange, IIS, and the RPC proxy
    registry entries.

    I suggest you refer to KB 825763 to get more information about configure
    SBS network connection:

    825763 How to configure Internet access in Windows Small Business Server
    2003
    http://support.microsoft.com/?id=825763

    Then please test the issue to see if the issue be fixed.

    If the issue persists, please let me know the following information:

    1. What is the certificate? Is it third party certificate? Please try to
    un-issue the certificate to test, what is the result?

    2. Can you access the Companyweb site and RWW site successfully? Please try
    to test and let me know the result.

    3. Can you find any other related error event in the Event Viewer? If yes,
    please paste the detail error information here.

    Hope above information helps! I am happy to be of assistance to you and
    look forward to your reply.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
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    For urgent issues, you may want to contact Microsoft CSS directly. Please
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    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Jenny wu [MSFT], Apr 18, 2006
    #2
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  3. Nicks

    Nicks Guest

    Thanks. Seems to have worked.

    Nick

     
    Nicks, Apr 18, 2006
    #3
  4. Hi Nick,

    Thanks for your update. I am glad to know that things are getting fine now.
    Can I confirm with you that which method you used to resolve the issue?

    I am happy to be of assistance to you.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Jenny wu [MSFT], Apr 19, 2006
    #4
  5. Nicks

    Nicks Guest

    I stepped through your suggestions. The Connect to the Internet Wizard was
    the one that worked.

     
    Nicks, Apr 19, 2006
    #5
  6. Hi Nick,

    Thanks for your time to confirm the information. Please don't hesitate to
    post question in the newsgroup in the future. We are glad to help-)!

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support

    --------------------
    <>
     
    Jenny wu [MSFT], Apr 19, 2006
    #6
  7. Nicks

    Jon H Guest

    Hello,

    I came across this thread because I am experiencing the same problem on an
    SBS 2003 Premium server. The same error 4353 as below, and it also worked
    fine until I changed IIS to use port 5028 instead of 80 for the companyweb
    and default website. The reason I made this change was to address an ISA
    conflict on port 80. Ever since this change was made, I have seen this error
    and received no reports. ISA is much happier.

    All services described are set and running correctly.

    Any help would be appreciated.

    Thank You

    --
    Jon H


     
    Jon H, Jun 8, 2007
    #7
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