Smart phone can't sync suddenly after two years

Discussion in 'ActiveSync' started by M Skabialka, Apr 2, 2010.

  1. M Skabialka

    M Skabialka Guest

    I went to sync my smart phone to my PC last night and windows tells me the
    USB device I just inserted is not recognizable. I tried the other USB
    ports - no luck. In Active Sync the phone is greyed out.
    How can I diagnose the problem? Both PC and phone were shut down and
    restarted but this did not solve the problem.
    M Skabialka, Apr 2, 2010
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  2. Have you tried a different USB cord. It may be possible that a windows
    update caused the problem and you may have to reinstall some software that
    you got with the phone. is a waste of time
    Jeremy Bomkamp, Apr 4, 2010
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  3. M Skabialka

    M Skabialka Guest

    I never bought another cord for the phone since it stays permanently
    attached to my PC, so unlikely to get lost.
    Over the weekend I bought a Bluetooth dongle and got errors trying to sync
    from that also.
    However I noticed that Outlook was working faster than it has been so tried
    the USB cord again and this time it synced OK.

    So maybe Outlook was causing it to fail reading the contacts, and that issue
    has resolved itself (miraculously seeing as I changed nothing in Outlook!)
    I can't use the SW that came with the phone since I upgraded the OS as soon
    as I got it.
    M Skabialka, Apr 5, 2010
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