SmartBridge Alert MotiveSB.exe

Discussion in 'Internet Explorer' started by Perico, Nov 3, 2006.

  1. Perico

    Perico Guest

    Right after I installed IE7, upon boot up I now always get a message:

    "The procedure entry point GetProcessImageFileNameW could not be located in
    the dynamic link library PSAPI.DLL"

    The title bar of the error dialogue box reads: "SmartBridge Alerts:
    MotiveSB.exe - Entry Point Not Found"

    MotiveSB is an application monitor used by SBC/AT&T. What would cause this
    error and is there any way to correct it. I downloaded another PSAPI.DLL
    from the internet but that did not correct the error.
    Perico, Nov 3, 2006
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  2. Perico

    PA Bear Guest

    Motive SmartBridge© is distributing an old version of PSAPI.DLL. As a
    result, users might receive the following error message after installation
    of Internet Explorer 7:

    "SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry
    point GetProcessImageFileNameW could not be located in the dynamic link
    library PSAPI.DLL"

    To work around this error:

    * Go to the installation location for SmartBridge (\Program

    * Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL

    * Restart the computer The program will find the new PSAPI.DLL in the
    \Windows\System32 directory and function normally.
    PA Bear, Nov 3, 2006
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  3. Perico

    Perico Guest

    I renamed the old version and used the newer version (I think it was ver 5)
    but still got the same error message. So I have disabled MotiveSB.exe,
    renaming it to MotiveSB.tmp, and that eliminated the problem. I don't think
    I ever use MotiveSB for trouble shooting anyways.
    Perico, Nov 13, 2006
  4. Perico

    chardonn55 Guest

    mr. perico
    Your post has been more helpful than you know. I am not a computer whiz by
    any means. But, (always a but) I ran Search for PSAPI.DLL so I could re-name
    it as you suggested and it came up with 7 diffent places where the PSAPI.DLL
    PSAPI.DLL C:\WINDOWS\system32
    PSAPI.DLL C:\ProgramFiles\alltel dsl ch...
    PSAPI.DLL C:\windows\Servicepackfiles\j...
    PSAPI.DLL C:\Programfilea\adobe\acrobat
    Some of the above are duplicate. Can you tell me which one to change??
    chardonn55, Nov 13, 2006
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