SmartBridge Alert MotiveSB.exe

Right after I installed IE7, upon boot up I now always get a message:

"The procedure entry point GetProcessImageFileNameW could not be located in
the dynamic link library PSAPI.DLL"

The title bar of the error dialogue box reads: "SmartBridge Alerts:
MotiveSB.exe - Entry Point Not Found"

MotiveSB is an application monitor used by SBC/AT&T. What would cause this
error and is there any way to correct it. I downloaded another PSAPI.DLL
from the internet but that did not correct the error.

 

Motive SmartBridge© is distributing an old version of PSAPI.DLL. As a
result, users might receive the following error message after installation
of Internet Explorer 7:

"SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry
point GetProcessImageFileNameW could not be located in the dynamic link
library PSAPI.DLL"

To work around this error:

* Go to the installation location for SmartBridge (\Program
Files\Verizon...\Smart...)

* Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL

* Restart the computer The program will find the new PSAPI.DLL in the
\Windows\System32 directory and function normally.

 

I renamed the old version and used the newer version (I think it was ver 5)
but still got the same error message. So I have disabled MotiveSB.exe,
renaming it to MotiveSB.tmp, and that eliminated the problem. I don't think
I ever use MotiveSB for trouble shooting anyways.

 

mr. perico
Your post has been more helpful than you know. I am not a computer whiz by
any means. But, (always a but) I ran Search for PSAPI.DLL so I could re-name
it as you suggested and it came up with 7 diffent places where the PSAPI.DLL
is.
PSAPI.DLL C:\WINDOWS\system32
PSAPI.DLL C:\ProgramFiles\alltel dsl ch...
PSAPI.DLL C:\windows\Servicepackfiles\j...
PSAPI.DLL C:\Programfilea\adobe\acrobat
Some of the above are duplicate. Can you tell me which one to change??
thanx
Chardonn