"SMARTBRIDGE ALERTS: MOTIVE SB.EX - ENTRYPOINT NOT FOUND" at boot

Discussion in 'Internet Explorer' started by LJS, Nov 17, 2006.

  1. LJS

    LJS Guest

    Since I have downloaded IE 7.0 there is always an error in Windows XP after
    the computer boots up that says:

    ____________________________________________________________________
    SMARTBRIDGE ALERTS: MOTIVE SB.EX - ENTRYPOINT NOT FOUND

    The procedure point getprocess image file nameW could not be located in the
    dynamic link library PSAPI.DLL
    ____________________________________________________________________

    Although I can close the error window above and there are no problems, it is
    irritating when it pops up everytime I turn on my computer. Could someone
    instruct me on how to resolve the issue.
     
    LJS, Nov 17, 2006
    #1
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  2. LJS

    Don Varnau Guest

    Don Varnau, Nov 17, 2006
    #2
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  3. LJS

    RWN Guest

    Don's suggestion worked. I searched for Motive SB.exe. Right-clicked it and
    opened its folder. Next to it was the PSAPI.dll it was groaning about. I
    renamed this PSAPIOLD.dll - all now seems to be resolved.

     
    RWN, Nov 17, 2006
    #3
  4. LJS

    Don Varnau Guest

    Great. Thanks for the feedback.

    Don

     
    Don Varnau, Nov 17, 2006
    #4
  5. LJS

    n6trf Guest

    Ok I give up I have the symptom but unable to find psapi.dll anywhere on the
    c: drive. Help!
     
    n6trf, Nov 18, 2006
    #5
  6. LJS

    LJS Guest

    Thank you. I did what you said and it did the trick.



     
    LJS, Nov 18, 2006
    #6
  7. LJS

    Don Varnau Guest

    Hi,
    PSAPI.DLL shouldn't be a hidden file. Are you sure that you allowed time for
    the search? Typed psapi.dll correctly? Is there one in C:\WINDOWS\system32 ?

    Don
    [MS MVP- IE]
     
    Don Varnau, Nov 18, 2006
    #7
  8. LJS

    ted medin Guest

    Now I did search after I had removed v7. I also looked in 'my documents' ...
    motive directory & there was nothing there :-(.
     
    ted medin, Nov 20, 2006
    #8
  9.  
    wolseyboymamma, Aug 22, 2007
    #9
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