SmartBridge Alerts: MotiveSB.exe Entry Point Not Found

Discussion in 'Internet Explorer' started by SmartBridge Alerts: MotiveSB.exe, Feb 1, 2006.

  1. Upon installation and restart the above subject error appears and continues:
    The procedure entry point GetProcessingImageFileNameW could not be
    located in the dynamic link library PSAPI.DLL. A click on the Window button
    and it disappears. Any idea what caused this to happen?
     
    SmartBridge Alerts: MotiveSB.exe, Feb 1, 2006
    #1
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  2. That error is generally caused by having the wrong versin of PSAPI.DLL
    installed on your system. On looking at the contents of the IE installer I
    see that PSAPI.DLL isn't included.

    Is the error occuring when you start your PC? When you start IE? Another
    time?

    Please search for the file, check its properties to work out version number
    and post back. Some of the potential sources of psapi.dll can be found
    here:
    http://support.microsoft.com/dllhelp/default.aspx?l=55&fid=99331

    --
    __________________________________________
    Sandi - Microsoft MVP since 1999
    http://www.ie-vista.com
    http://inetexplorer.mvps.org

    Inetexplorer has changed - for instructions on how to
    find old URLs, go here:
    http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx



    "SmartBridge Alerts: MotiveSB.exe" <SmartBridge Alerts: MotiveSB.exe
    @discussions.microsoft.com> wrote in message
    news:...
     
    Sandi Hardmeier - MVP, Feb 1, 2006
    #2
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  3. PSAPI.DLL error only appears on restart of the pc. A search indicated
    the file is found in the following folders:
    COMPAQ/CPQInet
    Windows/System32
    Program Files/Motive/AsstCo...
    Windows/ServicePackFiles
    Program Files/Compaq/Work
    Program Files/Verizon Online - 4 instances
    Program Files/Solid Document
     
    SmartBridge Alerts: MotiveSB.exe, Feb 1, 2006
    #3
  4. Hmm,

    Try disabling the software that appears in that list, one product at a time,
    using MSCONFIG to see if the problem goes away.

    I'd try the Motive software first, then "Solid Document", then any
    autoloading Verison software, then any autoloading Compaq utilities. In my
    experience its generally more obscure or badly written software that causes
    an issue. As to why Version have four copies... <shudder>

    --
    __________________________________________
    Sandi - Microsoft MVP since 1999
    http://www.ie-vista.com
    http://inetexplorer.mvps.org

    Inetexplorer has changed - for instructions on how to
    find old URLs, go here:
    http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx


    "SmartBridge Alerts: MotiveSB.exe"
     
    Sandi Hardmeier - MVP, Feb 1, 2006
    #4
  5. I followed your instructions elsewhere in this community on removing
    IE7 - Beta which was successful. The PSAPI.DLL file went away too after
    the uninstall restart. Microsoft advises consumers not to use the beta
    product until Vista comes out. By then it will be perfected. Thank you
    very much for your help.
     
    SmartBridge Alerts: MotiveSB.exe, Feb 1, 2006
    #5
  6. SmartBridge Alerts: MotiveSB.exe

    Bill Flinn Guest

    i have the same error message exactly which repeats at reboot . There appears
    to be no problem with the smartbridge programme and certainly nothing wrong
    with ie 7 . The PSAPI.DLL ver is 4.0.1371.1. Is there a solution ?
     
    Bill Flinn, Feb 2, 2006
    #6
  7. A PC search indicated that psapi.dll appeared about ten times and there
    were four instances in Verizon ISP. Furthermore, I had different versions of
    psapi.dll.

    The one thing I noticed was keyboard problems, that is, it was tedious to
    correct a typo. People in this community had horror stories about Version 7
    - Beta and based on Microsoft guidelines I will wait until IE 7 is refined.
     
    SmartBridge Alerts: MotiveSB.exe, Feb 2, 2006
    #7
  8. SmartBridge Alerts: MotiveSB.exe

    Sam del Rico Guest

    I disabled the SmartBridge on the startup and no longer get the error message
    at reboot, however Smartbridge is the program Verizon uses to "Live Help"
    with the ISP's issues. IE7 still working fine for me!
     
    Sam del Rico, Feb 2, 2006
    #8
  9. SmartBridge Alerts: MotiveSB.exe

    KMARKEE Guest

    can you help me disable the smartbridge step by step?
     
    KMARKEE, Feb 26, 2006
    #9
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