SmartBridge Alerts: MotiveSB.exe

Discussion in 'Internet Explorer' started by Phantom Engineer, Oct 29, 2006.

  1. Since I upgraded my IE Browser to version 7, I have been getting an error
    message every time I boot up as follows: "SmartBridge Alerts: MotiveSB.exe-
    The procedure entry point GetProcessImageFileNameW could not be located in
    the dynamic link library PSAPI.DLL". Once I close the dialog box everything
    seems to run fine, but it is a nuisance getting an error message at startup
    every time. I believe MotiveSB.exe is related to my Verizon DSL internet
    service. Microsoft's web site claims this is a problem with the IE 7 Beta
    that is resolved in the release version, but it is NOT resolved in the
    release version. What is wrong and can it be fixed?
     
    Phantom Engineer, Oct 29, 2006
    #1
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  2. Woops I see this question has been answered by PA Bear many times- sorry for
    the re-post- need to rename the old psapi.dll in the SmartBridge directory
    to something like psapiold.dll so it will look for the new one in the
    Windows directory.
     
    Phantom Engineer, Oct 29, 2006
    #2
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  3. Phantom Engineer

    yvberj Guest

    I'm having the same problem. Any help will be appreciated.
     
    yvberj, Oct 29, 2006
    #3
  4. <QP>
    SmartBridge is distributing an old version of PSAPI.DLL. As a result, users
    may receive the following error message after installation of Internet
    Explore 7 Beta 2:

    SmartBridge Alerts:MotiveSB.exe Entry Point Not Found
    The procedure entry point GetProcessImageFileNameW could not be located
    in the dynamic link library PSAPI.DLL

    To work around this error:

    Navigate to the installation location for SmartBridge (\Program
    Files\Verizon...\Smart...)
    Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
    Reboot the system
    The program will find the new PSAPI.DLL in the \Windows\System32 directory
    and function normally.
    </QP>

    Source:

    Release Notes for Internet Explorer 7 Beta 2:
    http://msdn.microsoft.com/ie/releasenotes/default.aspx

    You've read the Release Notes, right?
     
    Frank Saunders, MS-MVP OE/WM, Oct 29, 2006
    #4
  5. Phantom Engineer

    yvberj Guest

    Thank for your help Frank. I'll try that.

     
    yvberj, Oct 30, 2006
    #5
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