SmartBridge Alerts on reboot using IE7

Discussion in 'Internet Explorer' started by John Thross, Nov 10, 2006.

  1. John Thross

    John Thross Guest

    If you are a Blueyonder user and every time you restart your computer and get
    "Smartbridge Alerts:blueyonder-istnotifier.exe-Entry Point Not Found. The
    proceedure entry point GetProcessImageFileNameW could not be located in the
    dynamic link library PSAPI.DLL" Then the following probably applies to you.I
    have talked to Motive and Blueyonder and Blueyonder have said that their
    "Blueyonder instant support tool" does not support "Internet Explorer 7"
    fully. Blueyonder will shortly be bringing out a free download to supercede
    the old one, keep a look out on their home web site. Meanwhile, if your IE7
    is fully operational you can get rid of the support tool in
    (Start/settings/control panel/Add or Remove) and remove the "Blueyonder
    instant support tool". I suspect that other providers may have much the same
    problem since Smartbridge is an arm of Motive and they have supplied most of
    Blueyonders programs. Best check with your provider first.
     
    John Thross, Nov 10, 2006
    #1
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  2. John Thross

    Jan Il Guest

    Hi John :)

    Here are the Release Notes on the IE7. Scroll down to the section on the
    Hal Screen Reader and Supernova Reader Magnifier by Dolphin as well which
    also deals with the PSAPI.DLL problem
    E7 RTM Release notes
    http://msdn2.microsoft.com/en-us/ie/aa740486.aspx

    Hope this helps.

    Jan :)
    MS MVP - Windows IE [DTS/AumHa]
    Smiles are meant to be shared,
    that's why they're so contagious.

    Replies are posted only to the newsgroup for the benefit or other readers.
    How to make a good newsgroup post:
    http://www.dts-l.org/goodpost.htm
     
    Jan Il, Nov 10, 2006
    #2
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  3. <QP>
    SmartBridge is distributing an old version of PSAPI.DLL. As a result, users
    may receive the following error message after installation of Internet
    Explore 7 Beta 2:

    SmartBridge Alerts:MotiveSB.exe Entry Point Not Found
    The procedure entry point GetProcessImageFileNameW could not be located
    in the dynamic link library PSAPI.DLL

    To work around this error:

    Navigate to the installation location for SmartBridge (\Program
    Files\Verizon...\Smart...)
    Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
    Reboot the system
    The program will find the new PSAPI.DLL in the \Windows\System32 directory
    and function normally.
    </QP>

    Source:

    Release Notes for Internet Explorer 7 Beta 2:
    http://msdn.microsoft.com/ie/releasenotes/default.aspx

    You've read the Release Notes, right?
     
    Frank Saunders, MS-MVP OE/WM, Nov 11, 2006
    #3
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