smartbridge and sb.exe and psapi.dll

Discussion in 'Internet Explorer' started by mama, Nov 14, 2007.

  1. mama

    mama Guest

    At start up psapi.dll appears with smart bridge alert. How do I fix?
    When going to play some games Directx erro appears and saids graphic engine
    did not start. What do I do about as well?
     
    mama, Nov 14, 2007
    #1
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  2. This error message may be due to a program or programs (currently identified
    "culprits" include
    Motive SmartBridge,
    Hal Screen Reader,
    BT Broadband Help (BT Yahoo Help),
    and My Dolphin Screen Reader / Magnifier ) that ship with an older version
    of PSAPI.DLL
    Entry Point Not Found
    The procedure entry point GetProcessImageFileNameW could not be located
    in the dynamic link library PSAPI.DLL

    To work around this error:

    Navigate to the installation location for SmartBridge (\Program
    Files\Verizon...\Smart...)
    Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL (Do not rename
    the PSAPI.DLL file in your C:\Windows\System32
    directory.)
    Reboot the system
    The program will find the new PSAPI.DLL in the \Windows\System32 directory
    and function normally.

    Source:

    Release Notes for Internet Explorer 7:
    http://msdn2.microsoft.com/en-us/ie/aa740486.aspx
     
    Frank Saunders MS-MVP IE,OE/WM, Nov 15, 2007
    #2
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