Software Distribution Service 3.0

Discussion in 'Windows Update' started by ashley, Feb 11, 2008.

  1. ashley

    ashley Guest

    When my computer updates with Software Distribtion Service 3.0 I am no longer
    able to connect to the internet. The internet says it is connected but pages
    will not load. I don't know what to do to fix this problem. I have to system
    restore to be able to connect to the internet again, and then everything
    works fine until it downloads the Software Distribution Service 3.0 and
    things do not work again. Can anyone help me?
     
    ashley, Feb 11, 2008
    #1
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  2. Are you prompted to install "Software Distribution Service 3.0"?
    Thats not something coming from windowsupdate. There is nothing called that
    in the update catalog.

    Eddie Bowers
    Security Support
    Microsoft Corporation

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Eddie Bowers [MSFT], Feb 12, 2008
    #2
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  3. ashley

    ashley Guest

    no, I am not prompted to install it, it just installs on its own. Since I
    disabled windows update, I have not had the problem- so I think it must be
    windows update related. What else would it be?
     
    ashley, Feb 12, 2008
    #3
  4. CrystallBall© sez:

    Error message after you install a Windows Internet Explorer 7 update from
    Windows Update or from Microsoft Update: "Webpage cannot be displayed":
    http://support.microsoft.com/kb/942818

    If tweaking your third-party firewall's settings don't help, try the
    following:

    1. Disable your anti-virus application, any real-time protection provided by
    an anti-spyware application (except for Windows Defender; includes Spybot
    Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
    third-party firewall AND enable the Windows Firewall.

    NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
    browsing; reading email; chatting) except #4 below until your anti-virus
    application has been re-enabled! If you're running ZA Free firewall, you
    may need to uninstall it instead of disabling it.

    2. Uninstall "Security Update for Windows Internet Explorer 7 (KB942615)"
    via Add/Remove Programs (make sure Show Updates box is checked at top right)
    and reboot.

    3. Re-do #1 above.

    4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
    offered. If "Root Certificates" update is listed in the Optional Updates
    category, you might install it, too, to take full advantage of IE7's
    additional security.

    5. Reboot > Make sure everything in #1 above is enabled again and, if
    applicable, disable the Windows Firewall and enable your third-party
    firewall.
     
    PA Bear [MS MVP], Feb 12, 2008
    #4
  5. With automatic updates disabled, do you get offered something called
    "Software Distribution Service" when you go to windowsupdate?

    Eddie Bowers
    Security Support
    Microsoft Corporation

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Eddie Bowers [MSFT], Feb 13, 2008
    #5
  6. ashley

    michele2007 Guest


    I am also having the same problem. Even if you Restore it just
    installs my four updates again when I log off even though I have Windows
    Update turned off now. This morning all I got was 1 screen and then a
    blank screen and no Windows bootup. I rebooted and hit F2 (Setup) and
    selected Default Settings for the hard drive. Then it booted.
    Everything seems okay for now. I don't use Windows Explorer (I use
    Avant Browser) so am not experiencing some of the problems others are
    experiencing that I see when I do a Google search of Software
    Distribution Service 3.0 problems. I don't know that much about inner
    workings of the computer. Can someone please tell me if I should remove
    any of these which are found in my Add/Remove Programs to get rid of
    these latest updates. I just don't know where they are at:
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    Windows Installer 3.1 (KB893803)
    Windows Internet Explorer 7
    Windows XP Service Pack 2

    That is all I see in there related to Windows. Thanks in advance.
     
    michele2007, Feb 14, 2008
    #6
  7. Updates are not installed successfully from Windows Update, from Microsoft
    Update, or by using Automatic Updates after you repair a Windows XP
    installation:
    http://support.microsoft.com/kb/943144
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/

    michele2007 wrote:
     
    PA Bear [MS MVP], Feb 14, 2008
    #7
  8. ashley

    Ken and Fran Guest

    I am having this exact same problem with my wireless laptop. This appears
    to be a Windows Update. We have automatic updates on and when I went to turn
    my computer off on Feb. 12, it prompted up that the important updates would
    install. Just like all other system updates, it does a checkpoint in the
    restore and the updates install.

    When we turned on the computer the next day, IE does not work on my wireless
    laptop computer.

    When I did a restore back to the checkpoint BEFORE the Windows Update was
    applied, IE works.

    Upon digging a little deeper, we noted that the files that system restore
    made a duplicate copy was were as follows:

    advpack.dll
    occache.dll
    url.dll
    urlmon.dll
    wininet.dll

    Once these were restored back to the original state BEFORE the Software
    Distribution Service 3.0 update, we worked fine. I think this is a bug
    within the MS update - but I am not 100% sure. But is sure looks like this
    update is not good.

    Please - we would appreciate any insight into this update. Until we can get
    it to work, we are not applying it.
     
    Ken and Fran, Feb 16, 2008
    #8
  9. ashley

    Lee Antony Guest

    My XP Pro has never had any update called Software Distribution Service 3.0
    or any other version number. Are you sure this is a legit MS update?
     
    Lee Antony, Feb 17, 2008
    #9
  10. ashley

    Ken and Fran Guest

    Hi Lee

    Upon further research, we were able to find out that MS calls the MS Update
    service, "Software Distribution Service". They used to have a 2.0, now it is
    3.0. THey came out with the update about 3 months ago.

    The securitry update itself is NOT an update to the "software Distribution
    serive", so we kinda misspoke. The SDS is a generic name used by them to
    distribute the updates via MS Update.

    Now, that all being said - their latest security updates for February (of
    which there are about 10), one of them is updating the files we mentioned -
    and upon doing the update, we cannot access the Internet via our wireless
    laptop.

    While our communication with MS have been limited, we believe their answer
    is to de-intall the secrutiy software/firewall software you own, install the
    MS Security updates, and then re-install your security software/firewall.
    They say, the error is occurring because the security software does not have
    their latest updates and it denies you access to the Internet.

    This is the first time this has happen to us - all other MS Security updates
    have been fine. I do not believe we should be subject to de-installing
    security software to then install MS updates. We use TREND MICRO as our
    security software.

    Hope this information answers your question.
     
    Ken and Fran, Feb 18, 2008
    #10
  11. ashley

    Lee Antony Guest

    I believe the security updates for February included one for Internet
    Explorer. This may have made changes to iexplorer.exe. If Trend Micro was
    not aware of this change (i.e. it was not fully updated) it could be
    silently blocking IE. In another newsgroup Don Varnau and others offer this
    advice:

    You may have a third-party firewall which is preventing updated files (such
    as iexplore.exe) from accessing the internet, but isn't notifying you of the
    block.

    942818- Error message after you install a Windows IE7 update:
    http://support.microsoft.com/kb/942818

    I'm still puzzled by why you got an update to Software Distribution Service
    because there doesn't seem to be such an MS update but I know very little
    anyway so could be quite wrong.
     
    Lee Antony, Feb 19, 2008
    #11
  12. Ken and Fran wrote:
    CrystalBall© sez:

    Error message after you install a Windows Internet Explorer 7 update from
    Windows Update or from Microsoft Update: "Webpage cannot be displayed":
    http://support.microsoft.com/kb/942818

    If tweaking your third-party firewall's settings don't help, try the
    following:

    1. Disable your anti-virus application, any real-time protection provided by
    an anti-spyware application (except for Windows Defender; includes Spybot
    Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
    third-party firewall AND enable the Windows Firewall.

    NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
    browsing; reading email; chatting) except #4 below until your anti-virus
    application has been re-enabled! If you're running ZA Free firewall, you
    may need to uninstall it instead of disabling it.

    2. Uninstall "Security Update for Windows Internet Explorer 7 (KB944533)"
    via Add/Remove Programs (make sure Show Updates box is checked at top right)
    and reboot.

    3. Re-do #1 above.

    4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
    offered. If "Root Certificates" update is listed in the Optional Updates
    category, you might install it, too, to take full advantage of IE7's
    additional security.

    5. Reboot > Make sure everything in #1 above is enabled again and, if
    applicable, disable the Windows Firewall and enable your third-party
    firewall.
     
    PA Bear [MS MVP], Feb 19, 2008
    #12
  13. ashley

    Ken and Fran Guest



    PA Bear - Thanks for the notes. We will give those a try to see if it
    works.

    As an aside, FYI, the two offending updates that are causing a problem are:

    KB946026 and
    KB943055

    When these two updates are removed, and/or if we do a restore before they
    are applied - we can access the internet with IE via the wireless laptop.
    Once they are applied, the connectivity goes away.

    Other info - our main "server" machine has the updates applied and works
    fine. Both machines are running the TREND MICRO internet security latest
    version with latest updates applied.

    Ken and Fran
     
    Ken and Fran, Feb 20, 2008
    #13
  14. <snip>

    Then KB942818 is NOT your fix! ...in which case, you'd be best to...

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB123456).
     
    PA Bear [MS MVP], Feb 20, 2008
    #14
  15. ashley

    Ken and Fran Guest

    "> Then KB942818 is NOT your fix! ...in which case, you'd be best to...
    PA Bear - Thanks again. You are correct. We called the PC Security number
    you referenced above. They acknowledged that for some reason, the updates
    provided in KB946026 and KB943055 were not compatible with our network for
    now.

    I was able to do a system restore back to last week when the updates were
    not applied - and - system restore gave us a list of files that were changed
    due to the updates. I think I have listed them before. Once those files are
    restored- IE connection on the wireless laptop is obtained.

    Interestingly, we have two other PCs on the network, both desktops, and the
    problem KB's are both applied with no issue.

    The Security Center is aware of this issue - and they have told me they
    believe the next set of updates hopefully will fix the issue. Thanks again,

    Ken and Fran
     
    Ken and Fran, Feb 20, 2008
    #15
  16. YW & thanks for your feedback.
     
    PA Bear [MS MVP], Feb 21, 2008
    #16
  17. ashley

    lwv628 Guest

    I had a problem with Software Distribution Service 3.0 that was solved by
    Microsoft Windows Update Support. I went into Windows Update and found where
    I could email my problem to them and with in 12 hours, I had a reply back
    that quided me thru the process to fix it. As it turned out, the problem was
    with another update, not SDS 3.0.
     
    lwv628, Mar 29, 2008
    #17
  18. ashley

    ICEAGE Guest

    I have the same problem. I have AT&T FastAccess DSL with windows xp home. I
    contacted their tech support and they said it wasn't compatible with their
    system.



    A simple Windows restore and turning off automatic updates works for me, but
    its annoying that I can't have auto updates on.



    At first I was annoyed at my ISP, but then after doing a bit of googling it
    appears that a lot of people are having problems with 'Software Distribution
    Service 3.0'.


    I hope someone can find away around this issue.
     
    ICEAGE, Jul 10, 2008
    #18
  19. ashley

    GAZZY Guest

    yeh same here, do you know how to fix it ??? i can access my email through
    internet explorer but not by firefox WHY ???
     
    GAZZY, Jul 10, 2008
    #19
  20. ashley

    Bob Hinton Guest

    I'm having the same thing with "Software Distribution Services 3.0", and
    zonealarm says the MS Windows Software tool (KB890830) is trying to launch.
    When it dose and re-boots I have no access to the internet. I have to go back
    to systen restore to deleat it. Then after reboot I have access to the
    internet. If this is not from MS then somebody went to a lot of time to make
    it work like it was. Guess the only thing to do now is to shut off auto
    update for ever now.

    Bob Hinton
     
    Bob Hinton, Jul 10, 2008
    #20
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