Some Contacts List messages going into Junk Mail folder

Discussion in 'Windows Live Mail' started by Gordon Biggar, Mar 5, 2010.

  1. My wife and I use the same computer, and we have our separate email
    addresses set up in WLM. We also share the Contacts folder. Starting about
    a month or two ago, many of the messages from my wife's friends, who are in
    our Contacts folder, have been going repeatedly into her Junk Mail folder.
    Even clicking of the Not Junk option has failed to stem this flow. I have
    not had this experience with my email messages. What might we be missing in
    our setup?

    Gordon Biggar
     
    Gordon Biggar, Mar 5, 2010
    #1
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  2. Gordon Biggar

    ...winston Guest

    Hotmail type accounts for both email addresses ?
    - Hotmail.com, Live.com, Msn.com
    *Note: All Hotmail type accounts are Live ID's)

    If Hotmail type accounts are the accounts setup as Pop3 or Http ?

    If you are sharing the same contacts, is one Live ID used to sign on to Windows Live in WLM or are you operating in the default
    mode(no signon with a Live ID) ?

    In either case (Live ID signon or not) with both email accounts setup in WLM, you would also be sharing the same Safe Senders and
    Blocked Senders list. (Tools/Safety Options)
    - check each to ensure that no contacts are in the Safe Sender list and that no contacts or their domain is in the Blocked Sender
    list. Do ensure on the Safe Senders tab that 'Also trust email from my Contacts' is checked

    Other things to consider..
    1. Message content can cause the junk filter to see a message as junk
    2. Spam may have been received earlier that falsified the sender header with actual contacts and the user classified it as junk
    mail inevitably causing future email from the sender to be classified as junk(this occurs when your or a contacts address book has
    been harvested due to malware)
    3. If the accounts are Hotmail type accounts using http protocol, the Hotmail web filter acts prior to WLM's filter.
     
    ...winston, Mar 5, 2010
    #2
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  3. Gordon Biggar

    rhlhamlet Guest

    In Windows Live Mail, do the following

    Click on "tools
    Click on "safety options
    Then set your security appropriatel

    Also... you can optionally click on "safe senders" and make sure thos
    folks you don't want to go to your junk mail filter are listed there
     
    rhlhamlet, Mar 5, 2010
    #3
  4. Tools (ALT+T), Safety Options, Blocked Senders. Make sure that the
    problem contacts are not there.
     
    Michael Santovec, Mar 5, 2010
    #4
  5. Under Safe Senders, I have had checked the option to "trust mail from my
    Contacts." Under the General option, the security has been set to Safe List
    Only.

    In my situation, I have none of my Contacts on the Safe Senders list, but
    all such messages come through okay, as one might expect. In my wife's
    case, the messages going to the Junk Mail folder are those contacts that are
    also on the Safe Senders list!

    Possibly, the security setting ("trust mail from my Contacts") and the Safe
    List Only option are in conflict?

    Regardless, thanks for your thoughts.

    Gordon
     
    Gordon Biggar, Mar 5, 2010
    #5
  6. Gordon Biggar

    ...winston Guest

    If the option (Trust mail from my contacts is checked), remove any Safe Sender addresses that are also actual Contacts.
     
    ...winston, Mar 6, 2010
    #6
  7. Note that the Blocked Senders list trumps all the other security settings,
    so make sure that none of the desired contacts is on that list.
     
    Gary VanderMolen [MVP], Mar 6, 2010
    #7
  8. The Safe Senders list now contains only three entries. No Contacts are
    shown on this list, however. But, messages from my wife's Contacts are
    still coming in under Junk Mail.

    I'm wondering whether this could have something to do with the order in
    which our email accounts were set up. In other words, when we set up WLM,
    had we used my wife's account as the initial account during setup, then
    added mine later, would I be the one having all of my Contacts' mail going
    into Junk Mail? (Don't want to uninstall WLM to find out!)

    The current problem did not manifest itself until 2-3 months ago, and we've
    been WLM users for almost a year. Could there have been a WLM software
    update they we are not aware of? (I am using v. 2009 Build 14.0.8064.0206.)

    Very frustrating, but not a disaster.

    Gordon
     
    Gordon Biggar, Mar 8, 2010
    #8
  9. Gordon Biggar

    slk759 Guest

    There is a newer version = 14.0.8089.0726. You could download / install it
    and see if it fixes the issue - won't hurt. You can install right over what
    you have.
     
    slk759, Mar 8, 2010
    #9
  10. Good shot. Thanks.

    I also checked Windows Update, and it has an optional update (KB905866),
    pertaining to the Junk email filter for x64-based systems of Vista (which I
    am using). But, come to think of it, my laptop uses the 32-bit version of
    Vista, and the problem occurs there as well.

    I'll go for the newer release of WLM.

    Gordon
     
    Gordon Biggar, Mar 8, 2010
    #10
  11. Gordon Biggar

    ...winston Guest

    KB905866 applies only to Windows Mail(the Vista included email client).
    It does not apply to other email applications in use on Vista(e.g. WLM).

    The newer release is a good choice. The junk mail filter may have been updated in the latest version
    (Note- keywords 'may have' -- not having seen any public documentation that it was..thus ymmv)

    Since no updates have been deployed since the latest version was available(Aug 2009)..it would be unlikely that it was updated
    after(Aug '09). And August is well before you noticed the problem(last 2-3 months)...again ymmv, but it is worth the effort,
    especially if something else in WLM is not functioning, installing the current version may fix it.

    Good luck.
     
    ...winston, Mar 8, 2010
    #11
  12. Did you check the entries in your Blocked Senders list?
     
    Gary VanderMolen [MVP], Mar 8, 2010
    #12
  13. I deleted all entries in this list last week; those that did exist were not
    from the Contacts folder.

    All incoming messages (from the Contacts list) are not going into my wife's
    Junk Mail folder. But, the ones that do go into Junk Mail seem to repeat;
    it is not a random affair. The WLM upgrade so far has not produced any
    different results. I am going to examine more closely the contact
    info/addresses of those going into Junk Mail, in case I missed something.

    Another possibility, I suppose, would be to delete my wife's email address
    from WLM, reboot, and then re-install it. Would like to avoid this route,
    if at all possible.

    Gordon
     
    Gordon Biggar, Mar 8, 2010
    #13
  14. One other possibility is that Windows Live Mail is classifying those
    messages as 'phishing'. Go to Tools, Safety options, Phishing, and
    uncheck the two boxes.
     
    Gary VanderMolen [MVP], Mar 9, 2010
    #14
  15. This thread may be getting too old to be relevant, but here goes:

    My Security Option checked has traditionally been Safe List Only (was this
    the default option at installation?). Most of my messages from Contacts
    have come into my Inbox (I have no Contacts on the Safe List), except for
    those that I have reassigned to Junk Mail. (I like to keep a tight list for
    messages coming in to the Inbox).

    As an experiment, I changed the Security Option to High. This appears to
    have cured my wife's problem, so that Contacts are now coming in to her
    Inbox. I am getting some Junk Mail in my Inbox, but I am reassigning same
    to the Junk Mail folder. Those on my Contacts list that I do not consider
    of high priority I am also reassigning to Junk Mail, so I will see how that
    plays out.

    What I still do not understand is why mail heretofore sorted as designed,
    using the Safe Senders option worked for my email address, but not for my
    wife's over the last couple of months.

    Regardless, I have leaned more about WLM, and I appreciate greatly all of
    the thoughts expressed in this forum.

    Gordon Biggar
    Houston, Texas
     
    Gordon Biggar, Mar 10, 2010
    #15
  16. Safe List Only is not the default setting in Windows Live Mail.

    I don't really understand your statement about "Those on my
    Contacts list that I do not consider of high priority I am also
    reassigning to Junk Mail."
    Why would you have senders in your Contacts whom you consider
    to be Junk E-mail senders? And what exactly constitutes "reassigning"
    them?
     
    Gary VanderMolen [MVP], Mar 11, 2010
    #16
  17. Didn't think that this thread would get read!

    When I downloaded and installed WLM about a year or so ago, I did not
    perform any setup to the software, once installed. But, we won't ask how
    the security option got selected.

    Didn't mean to confuse you about how I treat incoming emails. I run an
    equity hedge fund and I have about fifteen people with whom I am in constant
    touch. I like to have those emails, which I can address promptly, come
    directly into my Inbox. Other Contacts with whom I might correspond
    infrequently I like to have come into the Junk Mail folder (I don't really
    have any other folder choice). I don't receive that much truly junk mail,
    so it's a relatively simple process of deleting it. This procedure worked
    very well for quite a period of time, prior to my recently changing the
    Security option to High. Now, of course, all of my Contacts messages have
    started coming in to my Inbox, so I have to sort the urgent from the
    routine. For some of these I have clicked on "Junk" with the hopes that I
    can have those messages come in under Junk Mail. Sounds ridiculous, I'm
    sure!

    What I need is an Urgent Inbox for select Contacts, an Other Contacts Inbox,
    and a Junk Mail folder. But, life isn't perfect....

    Gordon Biggar
     
    Gordon Biggar, Mar 11, 2010
    #17
  18. Well, you can create as many custom folders as you want, and use
    message rules to direct incoming mail to those folders.
    You could even set up a "Priority Inbox" and have only incoming emails
    from your select group of 15 investors go there, thereby reserving the
    standard Inbox for mail from other contacts.
    Using the Junk E-mail folder for other than its intended purpose could
    be problematical.
     
    Gary VanderMolen [MVP], Mar 11, 2010
    #18
  19. Gordon Biggar

    ...winston Guest

    Gordon...
    Yes, some of us read all posts...you never know what tidbits or follow up content might be worthy.

    Glad to see you have some form of resolution in place..

    We all have our own mode of operation and interest in using WLM. For business purposes, imo, WLM might suffice for many, but my
    best interests(business) are served by Outlook which fortunately is more capable and much better at managing data and of
    course...Junk Mail.

    Good luck..and yes...life is not perfect nor is any email client.
     
    ...winston, Mar 11, 2010
    #19
  20. I suppose that I could set up message rules to have the priority emails go
    into a specific folder, and leave the rest to normality. Hadn't thought of
    that. Thanks.

    This forum has been truly outstanding in the services that it provides users
    such as myself. I stayed with Windows 2000 up until a year ago, essentially
    because the User Forum there was "top drawer," and always there to answer my
    questions. My computer needs are pretty much bread and butter.
    Fortunately, there are folks such as yourselves who graciously give of their
    time to make life easier for the rest of us.

    GB
     
    Gordon Biggar, Mar 11, 2010
    #20
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