some updates could not be installed KB979909

Discussion in 'Windows Update' started by RobertD, Jun 12, 2010.

  1. RobertD

    RobertD Guest

    Windows XP Pro - Fully Updated to 12 June-10. I have automatic updates
    switched on but today after downloading and installing one of the updates
    could not be installed. (see reported error) I searched for a solution and
    tried one I found on this website which suggested registering the Wups2.dll

    I did this and the process appeared to work OK. But on rebooting the
    machine I still get the same Cannot install updates error:-

    Some updates could not be installed

    The following updates were not installed:

    Microsoft .NET Framework 3.5 SP1 and .NET Framework 2.0 SP2 Security Update
    for Windows 2000, Windows Server 2003, and Windows XP x86 (KB979909)

    I would appreciate some help to resolve this issue. Thanks
    RobertD, Jun 12, 2010
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  2. I had the same issue, but with NET framework 1.1 not being able to install -
    tried all sorts, even a 90 minute session with MS expert (ugh).

    I decided if it was an issue with 1.1 (or 3.5 etc) I would try re-installing
    it without uninstalling as some people have suggested.

    So, it worked. I went to, then to DOWNLOADS, then on the right
    hand side it says frequent destinations or something, DOWNLOAD CENTER. In the
    download center box I typed NET framework 1.1 and reinstalled it and the 1.1
    service pack too. So, you could try this - type in the versions of .NET
    framework it says didn't work, click download for each, and also check for SP
    (service pack) updates too. After that was done (and I did get one error
    message that something was shutting down during this too), I clicked on that
    darned yellow shield again and it installed fine and restarted fine too. Not
    sure if this will help you or anyone else, but I hope so!
    Candycanessss, Jun 12, 2010
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  3. RobertD

    RobertD Guest


    I might have to give it a try but since the problem is with the latest
    updates and a lot of people are reporting it (a web search brings up a lot of
    people with the same problem) I expect Microsoft will have to do something
    about it officially. At least that's what I'm hoping for! ;-)

    Thanks again

    RobertD, Jun 12, 2010
  4. Reposting...

    See the "How to obtain help" section of

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    (1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
    States and in Canada or by contacting your local Microsoft subsidiary.
    There is no-charge for support calls that are associated with security
    updates. When you call, clearly state that your problem is related to a
    Security Update and cite the update's KB number (e.g., KB979909).

    Or you can...

    Start a free Windows Update support incident email request:

    Customers who experience issues installing Microsoft security updates also
    can visit the following page for assistance:

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    PA Bear [MS MVP], Jun 12, 2010
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