some updates could not be installed KB979909

Discussion in 'Windows Update' started by RobertD, Jun 12, 2010.

  1. RobertD

    RobertD Guest

    Windows XP Pro - Fully Updated to 12 June-10. I have automatic updates
    switched on but today after downloading and installing one of the updates
    could not be installed. (see reported error) I searched for a solution and
    tried one I found on this website which suggested registering the Wups2.dll
    file.

    I did this and the process appeared to work OK. But on rebooting the
    machine I still get the same Cannot install updates error:-

    Some updates could not be installed

    The following updates were not installed:

    Microsoft .NET Framework 3.5 SP1 and .NET Framework 2.0 SP2 Security Update
    for Windows 2000, Windows Server 2003, and Windows XP x86 (KB979909)


    I would appreciate some help to resolve this issue. Thanks
     
    RobertD, Jun 12, 2010
    #1
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  2. I had the same issue, but with NET framework 1.1 not being able to install -
    tried all sorts, even a 90 minute session with MS expert (ugh).

    I decided if it was an issue with 1.1 (or 3.5 etc) I would try re-installing
    it without uninstalling as some people have suggested.

    So, it worked. I went to microsoft.com, then to DOWNLOADS, then on the right
    hand side it says frequent destinations or something, DOWNLOAD CENTER. In the
    download center box I typed NET framework 1.1 and reinstalled it and the 1.1
    service pack too. So, you could try this - type in the versions of .NET
    framework it says didn't work, click download for each, and also check for SP
    (service pack) updates too. After that was done (and I did get one error
    message that something was shutting down during this too), I clicked on that
    darned yellow shield again and it installed fine and restarted fine too. Not
    sure if this will help you or anyone else, but I hope so!
     
    Candycanessss, Jun 12, 2010
    #2
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  3. RobertD

    RobertD Guest

    Thanks,

    I might have to give it a try but since the problem is with the latest
    updates and a lot of people are reporting it (a web search brings up a lot of
    people with the same problem) I expect Microsoft will have to do something
    about it officially. At least that's what I'm hoping for! ;-)

    Thanks again

    RobertD
     
    RobertD, Jun 12, 2010
    #3
  4. Reposting...

    See the "How to obtain help" section of
    http://support.microsoft.com/kb/979909

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    (1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
    States and in Canada or by contacting your local Microsoft subsidiary.
    There is no-charge for support calls that are associated with security
    updates. When you call, clearly state that your problem is related to a
    Security Update and cite the update's KB number (e.g., KB979909).

    Or you can...

    Start a free Windows Update support incident email request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Customers who experience issues installing Microsoft security updates also
    can visit the following page for assistance:
    https://consumersecuritysupport.microsoft.com/

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    PA Bear [MS MVP], Jun 12, 2010
    #4
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