Sony d56A dvd rw stopped reading, writing, month old computer

Discussion in 'Windows Update' started by snappygyro, May 22, 2005.

  1. snappygyro

    snappygyro Guest

    Dell 6000,centrino, xp home, sp2
    been through tech support with dell, and they believe its a windows software
    glitch, not mechanical, and i need to do a complete restore. before i take
    this drastic step, i'm looking for a second opinion. cd rom reads a windows
    boot disc, which leads them to the software conclusion. drive makes multiple
    noises as it tries to read a cd. some data cd's read after extended period of
    time. no music or dvd read. how does this happen? Is this a service pack 2
    issue?
    If so, its BS that this has not been addressed. I've tried a system restore,
    no luck.

    in the case of having to do a complete restore, does anyone have advice on
    the best way to transfer files, settings etc.? buy an external harddrive?
    Outlook settings were especailly time consuming to get set, and i'd like not
    to have to do it again.
    thanks for everyones help.
     
    snappygyro, May 22, 2005
    #1
    1. Advertisements

  2. No, it is not a SP2 issue. Sounds like you have a
    defective DVD-RW drive or the laser lens is dirty.

    Try a Laser Lens Cleaner, such as:
    http://www.memorex.com/html/products_detail.php?section=2&CID=9&SID=23&PID=490&FID=101&opento=9

    or
    http://www.verbatim.com.au/products/productdetail.cfm?ID=41838

    Troubleshooting PC Storage Devices
    http://www.informit.com/articles/article.asp?p=30592&seqNum=6&rl=1

    --
    Carey Frisch
    Microsoft MVP
    Windows XP - Shell/User
    Microsoft Newsgroups

    Get Windows XP Service Pack 2 with Advanced Security Technologies:
    http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

    -------------------------------------------------------------------------------------------

    :

    | Dell 6000,centrino, xp home, sp2
    | been through tech support with dell, and they believe its a windows software
    | glitch, not mechanical, and i need to do a complete restore. before i take
    | this drastic step, i'm looking for a second opinion. cd rom reads a windows
    | boot disc, which leads them to the software conclusion. drive makes multiple
    | noises as it tries to read a cd. some data cd's read after extended period of
    | time. no music or dvd read. how does this happen? Is this a service pack 2
    | issue?
    | If so, its BS that this has not been addressed. I've tried a system restore,
    | no luck.
    |
    | in the case of having to do a complete restore, does anyone have advice on
    | the best way to transfer files, settings etc.? buy an external harddrive?
    | Outlook settings were especailly time consuming to get set, and i'd like not
    | to have to do it again.
    | thanks for everyones help.
     
    Carey Frisch [MVP], May 22, 2005
    #2
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.