SP1 install hangs at 'backing up registry' on W2K3 Domain Controller

Discussion in 'Windows Server' started by Eric Volking, Apr 27, 2005.

  1. Eric Volking

    Eric Volking Guest

    We are trying to install SP1 on a Windows Server 2003 domain controller.

    The SP copies all the relevant files but then seems to stop near the end at
    the point where it says 'Backing up registry'. Then nothing more happens and
    I eventually have to cancel the install.

    A reboot has not solved the problem.

    In the svcpack.log the last few dozen lines are:

    747.781: Num Ticks for Cabinet build : 551593
    747.781: Starting process:
    748.219: Return Code = 0
    748.219: Starting process: C:\WINNT\system32\reg.exe save HKLM\system
    C:\WINNT\system32\config\system.sp /y
    749.016: Return Code = 0
    749.016: Starting process: C:\WINNT\system32\reg.exe save HKLM\software
    C:\WINNT\system32\config\software.sp /y
    750.984: Return Code = 0
    750.984: Starting process: C:\WINNT\System32\R2Repair.exe
    /ProcessesToRunBeforeArchive /SP1
    750.984: Return Code = 0
    751.125: DeRegisterUninstallProgramInInf: No Old UninstallDir
    777.813: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
    1341.359: Num Ticks for Backup : 593578
    AppPatch not installed.
    1341.547: AppPatch not installed. Registry will be archived.
    1359.625: VerifySize: Unable to verify size: Source = NULL:
    1359.797: Num Ticks for creating uninst inf : 18438
    1359.859: Registering Uninstall Program for -> Windows Server 2003 Service
    Pack, Service Pack 1 , 0x0
    1369.594: Enumerating Devices of display, GUID
    1369.688: Enumerating Devices of hdc, GUID
    1369.781: Enumerating Devices of media, GUID
    1369.859: Enumerating Devices of Processor, GUID
    1369.922: Starting Backup For ACPI\GenuineIntel_-_x86_Family_6_Model_8
    1371.313: Enumerating Devices of System, GUID
    1371.422: Enumerating Devices of Unknown, GUID
    62584.563: Message displayed to the user: Are you sure you want to cancel?
    62584.563: User Input: YES

    anyone have any ideas how to solve this?

    Eric Volking, Apr 27, 2005
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  2. Eric Volking

    Chantal Guest

    Start the MSDTC service.
    Chantal, Apr 27, 2005
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  3. Eric Volking

    Eric Volking Guest

    Chantal I could kiss you!

    turns out I had to do an MSDTC -resetlog in order to get the service running
    again but yout pointer was all I needed.

    Eric Volking, Apr 27, 2005
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