spontaneous reboot/shutdown on sbs2003

Discussion in 'Windows Small Business Server' started by M.S. Lucas, Sep 8, 2005.

  1. M.S. Lucas

    M.S. Lucas Guest

    Hello,

    I have two completely separate SBS2003 domains and on both of them I have
    some problems which seems related.
    Ones every 14 days (give of take a day) the server spontaneous reboots (one
    location) and on the other it’s even a complete shutdown.
    There isn’t any heat problem on both locations, one is on an UPS so power
    problems are also not likely.

    I heard something about a reason off these reboots could be related with not
    “good†registration of the domain/license with the SBS installation. Could
    this be true? There isn’t anything in any eventlog.

    On one off the servers I did run memtest86 to check the memory and after 2
    days there where still no problems reported by memtest.

    Does somebody knows if the problems are related to registration errors? And
    how to correct these.

    With kind regards,
    Maurice Lucas
     
    M.S. Lucas, Sep 8, 2005
    #1
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  2. Hi Maurice,

    It those shutdowns were due to Licensing problems, you would definitely see
    events in the logs.
    And those kind of problems will cause a complete shutdown, not a reboot.
    There has to be something in the logs.

    --
    Regards,

    Marina Roos
    Microsoft SBS-MVP
    One of the Magical M&M's
    www.smallbizserver.net
    Take part in SBS forum:
    http://www.smallbizserver.net/Default.aspx?tabid=53
     
    Marina Roos [SBS-MVP], Sep 8, 2005
    #2
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  3. M.S. Lucas

    M.S. Lucas Guest

    The reboot frequency is increasing. One of the servers did reboot this
    morning and 10 hours later again. Nothing is noted in the logfiles. (from
    this morning the last time I still haven't checked).

    Could it be a problem with the making of the AD FQDN?

    With kind regards,
    Maurice Lucas
     
    M.S. Lucas, Sep 8, 2005
    #3
  4. M.S. Lucas

    Matt Gibson Guest

    Making the AD FQDN?

    What exactly have you done lately?

    Matt Gibson - GSEC
     
    Matt Gibson, Sep 8, 2005
    #4
  5. M.S. Lucas

    M.S. Lucas Guest

    I mean during the install you have to setup your AD with some name.
    Is it possible that there went something wrong? I hearded that as a possbile
    cause but they coudn't tell me more without paying them for at least 3 hour
    service.

    Both domains are only some months old with allmost no software installed.

    The server with the reboot is a sbs premium with only backup exec as addition.
    The server with the poweroff is a sbs standard with nothing extra..

    With kind regards
    Maurice Lucas
     
    M.S. Lucas, Sep 8, 2005
    #5
  6. Marina Roos [SBS-MVP], Sep 8, 2005
    #6
  7. M.S. Lucas

    Matt Gibson Guest

    *Phew*

    No, no matter what you named your domain, it wouldn't have an effect like
    this.

    So, just to be totally clear, when you look in the system or application
    event logs, you don't see anything like "The last system shutdown was
    unexpected"?

    Matt Gibson - GSEC
     
    Matt Gibson, Sep 8, 2005
    #7
  8. M.S. Lucas

    M.S. Lucas Guest

    Both are on completly separated networks. They aren't even in the same
    building and there ain't any connection (trust/vpn/ nothing) between them

    I only get in my system log the error 6008/6009 from the source eventlog
    with the message:

    The previous system shutdown at 3:07:39 PM on 9/8/2005 was unexpected.
    Microsoft (R) Windows (R) 5.02. 3790 Service Pack 1 Multiprocessor Free.

    But before the reboot I don't see any strange message in any eventlog

    MUNGLED1 is not the same name as MUNGLED2

    Server 1
    C:\Documents and Settings\Administrator>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : mailserver
    Primary Dns Suffix . . . . . . . : MUNGLED1.local
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : Yes
    WINS Proxy Enabled. . . . . . . . : Yes
    DNS Suffix Search List. . . . . . : MUNGLED1.local

    PPP adapter RAS Server (Dial In) Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
    Physical Address. . . . . . . . . : 00-53-45-00-00-00
    DHCP Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 192.168.30.59
    Subnet Mask . . . . . . . . . . . : 255.255.255.255
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Ethernet adapter Server Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : HP NC7761 Gigabit Server Adapter
    Physical Address. . . . . . . . . : 00-13-21-FD-23-EB
    DHCP Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 192.168.30.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.30.2
    Primary WINS Server . . . . . . . : 192.168.30.2

    Ethernet adapter Local Area Connection 2:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : D-Link DGE-528T Gigabit Ethernet
    Adapter
    Physical Address. . . . . . . . . : 00-11-95-5D-2D-FD
    DHCP Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 10.0.0.150
    Subnet Mask . . . . . . . . . . . : 255.0.0.0
    Default Gateway . . . . . . . . . : 10.0.0.138
    DNS Servers . . . . . . . . . . . : 192.168.30.2
    NetBIOS over Tcpip. . . . . . . . : Disabled

    server 2

    C:\Documents and Settings\Administrator>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : web
    Primary Dns Suffix . . . . . . . : MUNGLED2.local
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : Yes
    WINS Proxy Enabled. . . . . . . . : Yes
    DNS Suffix Search List. . . . . . : MUNGLED2.local

    PPP adapter RAS Server (Dial In) Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
    Physical Address. . . . . . . . . : 00-53-45-00-00-00
    DHCP Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 10.0.0.21
    Subnet Mask . . . . . . . . . . . : 255.255.255.255
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Ethernet adapter Server Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
    Physical Address. . . . . . . . . : 00-0F-20-3B-66-6C
    DHCP Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 10.0.0.1
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 10.0.0.200
    DNS Servers . . . . . . . . . . . : 10.0.0.1
    Primary WINS Server . . . . . . . : 10.0.0.1
     
    M.S. Lucas, Sep 8, 2005
    #8
  9. Marina Roos [SBS-MVP], Sep 8, 2005
    #9
  10. M.S. Lucas

    CO-DBA-SC-EL Guest

    That looks like the incident I had a few weeks ago. Nothing in the logs,
    just that mysterious entry about an unexpected shutdown. It was never
    explained. It never showed up as an email alert or in the daily automatic
    server status report sent via email. It restarted on its own, but for a
    while after that it was partly responding to things like ping and remote
    directory browsing, but it took two reboots to get it back to "normal"--some
    stuff apparently did not restart or restarted in an incorrect configuration,
    including the logging service and who knows what else. No log entries until
    the next reboot. I'm just glad it was behind a NAT/router, not connected
    directly to the public Internet. As far as I know, it has not happened again
    since.

    C_O
     
    CO-DBA-SC-EL, Sep 9, 2005
    #10
  11. M.S. Lucas

    M.S. Lucas Guest

    Hi Marina,

    Sorry for the delay. More work and sleep ;)

    They have different hardware
    server1:
    - HP DL350
    - HP 641 raid controller
    - SCSI u320 harddisks
    - 512 MB memory
    - No UPS (but no history of power spikes/problems in the past)

    server2
    - HP XS4100 (hp workstation)
    - no raid
    - IDE harddisk
    - 1.5GB memory
    - no name UPS

    With kind regards,

    Maurice Lucas
     
    M.S. Lucas, Sep 9, 2005
    #11
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