Spooler Subsystem App problems with network printer

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by Joy, Oct 10, 2007.

  1. Joy

    Joy Guest

    Everytime I go to print a document on my network printer (Oki Data C5500) I
    get this message:
    The Spooler Substyem App has stopped working

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: spoolsv.exe
    Application Version: 6.0.6000.16386
    Application Timestamp: 4549b734
    Fault Module Name: OPHD_UM.DLL
    Fault Module Version:
    Fault Module Timestamp: 445f1841
    Exception Code: c0000005
    Exception Offset: 0000b7f9
    OS Version: 6.0.6000.
    Locale ID: 1033
    Additional Information 1: 8d13
    Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
    Additional Information 3: 8d13
    Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

    Read our privacy statement:
    The network printer drive is installed on Windows XP on a HP Desktop
    computer and the problem lies with my Vista Basic Dell 1500 laptop not
    printing over the network. Other laptops in my household that have Vista do
    not have this problem.

    I did have it printing over the network, then I installed the Oki Data
    printer drive directly onto the laptop, and printed using a USB cable. Now
    that I am back to the wireless network it isn't working.

    Any help would be greatly appreciated!

    Joy, Oct 10, 2007
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  2. Be sure to send those app crash dump files to Microsoft. They do make their
    way to Okidata. Currently there are over 10000 spooler crashes when this
    driver accesses an invalid pointer.

    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:

    This posting is provided "AS IS" with no warranties, and confers no rights.
    Alan Morris [MSFT], Oct 11, 2007
  3. Joy

    jawaglen Guest

    I think the printer and printer driver are of NO issue to this
    problem. The problem is deeper than a specific printer driver. I
    have a new Sony Vaio running Windows Vista Business. I get the same
    problem. I cannot add printers (of several kinds) without getting
    Microsoft Message:

    "Spooler SubSystem App stopped working and was closed. A problem
    caused the application to stop working correctly. Windows will
    you if a solution is available." And an error message comes on that
    gives "Operation could not be completed. Error 0x000006be."
    Microsoft has no help in the Knowledge Base or tech help site.

    The Windows Control Panel / Administrative Tools / Services / Print
    Spooler can be set to automatic and started but does not stay
    started. It shows started but apparently is stopped. It does the
    same in Manuel and Started. It does not stay started even though it
    shows started.

    I wish Microsoft would get this solved. If anyone finds a solution,
    please post it or email me.
    jawaglen, Nov 6, 2007
  4. Alan Morris [MSFT], Nov 6, 2007
  5. I have the EXACT same problem. Same laptop. Same symptoms, just started the
    last few days. No new printers installed. I'll check your link below to see
    if it helps.

    Dave Collmann, Feb 27, 2008
  6. Joy

    Chuck Guest

    It may also be that the new driver package over rote registry entries for
    the other printer.
    This has been an issue that resulted in "cleanup" utilities for specific
    Mfrs. and printer models.
    (HP among them) This can be quite confusing to track down, since it's
    difficult to spot the differences.
    Chuck, Jul 9, 2009
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