spooler subsystem app stopped working and was closed

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by Mentos, Jul 9, 2007.

  1. Mentos

    Mentos Guest

    hi, i get message " spooler subsystem app stopped working and was closed"

    i go to services.msc and start "print spooler". i see the printers again but
    2 mins later, i get the same error message and i need to restart

    it was all working fine until after this morning, when i installed roxio
    easy media creator (for burning discs).
    Mentos, Jul 9, 2007
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  2. Do you see the same pattern if you uninstall Roxio? I have Roxio v9 on my
    Vista PC and do not see what you describe.
    Cari \(MS-MVP\), Jul 9, 2007
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  3. Mentos

    Mentos Guest

    hi, i have uninstalled everything related to roxio but i still get the same
    Mentos, Jul 10, 2007
  4. Use System Restore to go back to before you installed Roxio... or a day or
    so before. If you can remember when you last printed successfully, that
    would be the one to try first.
    Cari \(MS-MVP\), Jul 10, 2007
  5. Mentos

    Mentos Guest

    thanks for the suggestion, i have tried several restores before installing
    roxio - not just on that day but a day, 3 days, 5 days before. when vista
    restarts, each time, i get a

    "system did not complete successfully. your computer system's files and
    settings were not changed

    details: an unspecified error occurred during system restore"

    then the same problem persists. bummer
    Mentos, Jul 11, 2007
  6. Mentos

    Dan [MSFT] Guest


    The most common reason for the spooler to go down is when a bad driver gets
    installed. Because of the way printer connections work, you could have
    gotten a new driver & not really noticed it.

    Temporarily deleting all of your printers & removing their drivers from the
    system should allow the spooler to become stable again. Assuming that stops
    the spooler crashing problems, add them back one at a time until the problem
    comes back. The printer that causes it to come back is either in need of an
    updated Vista driver, or simply won't work with Vista until such time as the
    hardware vendor produces an updated driver.

    It can be difficult to remove drivers when the spooler won't stay up very
    long. If you have problems with that, see:

    Dan [MSFT], Jul 16, 2007
  7. Mentos

    Mentos Guest

    thank you very much dan. it was a very frustrating problem indeed

    i followed all the steps as per the microsoft note and it worked.

    MS SBS 2003 SP2

    Mentos, Jul 17, 2007
  8. Mentos

    Dan [MSFT] Guest


    Glad things are working for you agian.

    Dan [MSFT], Jul 31, 2007
  9. Use System Restore to go back to before you installed the Update.

    I hope you will appreciate the almost double the price you'll spend on that
    Apple, and make sure all your external hardware has drivers for Macs.

    BTW, if you provided details of your make and model of printer, we'd
    probably be able to assist further, but just telling us it's a printer
    leaves us in the dark. There are simply hundreds of makes and models out
    there, all with drivers NOT written by Microsoft. Did you think of
    contacting the printer manufacturer for assistance?

    Maybe this will help get you started.
    Cari \(MS-MVP\), Aug 25, 2009
  10. Please INCLUDE ALL previous posts when replying to threads.

    How are the printers connected to the PC? How many other 'virtual' printers
    are installed? Did you install the software BEFORE connecting the printers
    to the PC?

    When did they last work correctly? Have you tried them with another PC?

    Which applications have you tried to print from? Does any application print
    correctly? Did you look through the 'problem solved' that I posted?

    The Print Spooler crashing is nearly always due to corrupted drivers. Have
    you looked in the Event Log? What does it say about the Spooler crashes
    that you experience? (Control Panel, Administrative Tools, Event Viewer).
    If you really want us to sort this out, more information is needed. Copy
    and paste those logs into your posting (and do NOT forget to include the
    earlier postings). You can also attach the XML file from
    c:\Windows\System32\Spool, which will be called Spooler. I will hopefully
    be able to get one of the Printing Team at MS to look at it for you.

    However if you want to discard your current PC and go get a Mac, you are
    completely free to do so.

    There is NO PROBLEM with Vista, Windows 2008, XP or Windows 7 with printers.
    I have 9 PCs in this household and 6 printers. 3 are connected direct to my
    network (ethernet and wired).... three are connected to local PCs with USB
    cables (two to my desktop). ALL PCS of whatever operating system and both
    32 and 64 bit versions can print to ALL PRINTERS. ALL PCs have ALL UPDATES.
    There are also a number of 'virtual' printers installed on most of the PCs
    varying from XPS Printer (part of Microsoft Office), Send to OneNote (ditto)
    to the full version of Adobe Acrobat, which installs Adobe PDF Writer.I
    print on my printers at least daily, if not hourly. Apart from refilling
    paper and changing out toner and ink, there is not much maintenance to be
    done. If I could not print, you would hear me screaming worldwide.
    Cari \(MS-MVP\), Aug 26, 2009
  11. great

    Also check who releases the driver that was causing the spooler to fail.

    Fault Module Name: ZSR.dll

    I quickly checked and Zenographics releases this file which is a vendor HP
    uses to write some of the drivers for their printers. This is a known issue
    when I searched on the net. If this file causes memory corruption again,
    check if there is a fixed version available that does not perform

    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:

    This posting is provided "AS IS" with no warranties, and confers no rights.
    Alan Morris [MSFT], Aug 26, 2009
  12. Ha! No Mac needed and it's not a Microsoft problem. These are the cases I
    Cari (MS-MVP)
    Windows Technologies - Printing & Imaging
    Cari \(MS-MVP\), Aug 26, 2009
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