Sql update KB948109 Can't connect to net after update..Using XP

Discussion in 'Windows Update' started by The Bhagwan, Jul 10, 2008.

  1. The Bhagwan

    The Bhagwan Guest

    Hi..I can't connect to the net after installing the above update. The update
    installs ok, but when I reboot the computer IE7 won't connect nor can I send
    or receive emails. I'm connected now only because I keep restoring my
    computer to the day before the update downloaded. I have disabled "automatic
    Updates" otherwise my computer keeps instaling the update and then the same
    problem occurs all over again. All my firewall and anti-virus settings are
    good. I have even disabled them and rebooted the computer and installed the
    update...but the same problem occurs. My computer is virus free and I have
    run microsoft's malicious software utility...all is ok there. Anyone had
    this problem and found the answer...?? My OS is XP.
    The Bhagwan, Jul 10, 2008
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  2. Loss of connectivity has not been associated with this update as yet.
    Suggest it was KB951748 that caused the issue IF Zone Alarm is installed:

    For assistance with KB948109:

    MowGreen [MVP 2003-2008]
    *-343-* FDNY
    Never Forgotten
    MowGreen [MVP], Jul 10, 2008
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  3. The Bhagwan

    Gary R. Guest

    Gary R., Jul 10, 2008
  4. Do you have any other third party firewall installed?
    Susan Bradley, Jul 10, 2008
  5. Oops. Ignore my last message, didn't realise you were one of the non-ZA cases.

    Probably best to call Microsoft support on this one. I think I've seen one
    other report of non-ZA-related loss of internet access with the July updates,
    but it certainly isn't common.



    Any other third-party security software installed? Have you identified the
    specific update which does it, i.e., by installing and/or uninstalling them one
    by one?

    Harry Johnston [MVP], Jul 10, 2008
  6. The Bhagwan

    Gary R. Guest

    No, just the XP firewall. The update has installed on some other computers
    without issue, some yet have it coming, so results are unknown. The only
    unique program I can think of on that computer is Alcohol 120%; it's a
    little kid's computer that uses it so they don't have to be fooling with

    The log for the failure to establish or repair internet connectivity said
    that a computer with the same name existed already, yet it connected to the
    network and got an IP address OK using that name.

    Right now, since it's working (system restore to 9 days ago) I'm going to
    image the drive, then install SP3 and the other updates after that, before I
    start trying to troubleshoot, or follow Harry's suggestion of using support.
    It was too frustrating trying to connect or repair the connection and
    getting stonewalled every time.

    Gary R., Jul 11, 2008
  7. The Bhagwan

    antioch Guest

    Thank you Mow - nice to be prepared - I have updated ZA.
    Will let you know what if anything happens with Black Tuesday's KB951748.
    Its the only one this month :)

    antioch, Jul 11, 2008
  8. Fair enough. Make sure you only install one update at a time, and check your
    connectivity, so if you do lose the connection you know which update is most
    likely to blame. Then if you like you could post back here - starting a new
    thread, preferably - with the details and we'll try to help.

    Harry Johnston [MVP], Jul 11, 2008
  9. The Bhagwan

    The Bhagwan Guest

    Sorry guys...KB951748 is not the problem.....It is in fact KB948109....It's
    sitting on my task bar as we post..just waiting for me to ok it's
    instalation...then the when I do I lose IE7 connection and no emails....Then
    I use system restore to to restore my settingings to what they were prior to
    installing KB948109 and everything works ok again....Also I'm not using Zone
    Alarm...found it conflicted with too many other programs.....and my firewall
    and Anti virus settings are good....plus I lose IE7 and email even if I turn
    off my anti virus and fire wall.

    The Bhagwan

    The Bhagwan, Jul 11, 2008
  10. The Bhagwan

    antioch Guest

    KB951748 installed OK - burnt to disc - disconnected from the net - removed
    ZA - reconnected with Windows firewall engaged - burnt to disc the new ZA
    from the link given - disconnected from net - installed the KB - restarted -
    disabled Win firewall and installed new ZA no connectivity problems.

    antioch, Jul 11, 2008
  11. The Bhagwan

    discordia Guest

    Please. Key word 'associated'. Loss of connectivity was most certainly
    associated with one or more of Tuesdays MS Updates. Frantic messages were
    all over this discussion forum yesterday, and the fiasco even made the BBC
    World News on Thursday.
    A ZA has a fix available. My own system (Vista/Norton IS) also lost
    connection for Firefox and Outlook. In my case, merely resetting the
    permissions of the firewall fixed the problem. Nevertheless, everything
    worked fine until MS Update. The order of events signifies causation,
    regardless of fault.
    Admittedly software engineering is not simple or easy, yet the defensive
    attitude often observed here reminds me of AOL's infamous dialog box claiming
    that being dropped offline was because someone picked up the phone in the
    other room.
    discordia, Jul 11, 2008
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