STOP: c000021a {Fatal System Error} 0x00000080

Discussion in 'Windows Small Business Server' started by Koen, Aug 17, 2005.

  1. Koen

    Koen Guest

    STOP: c000021a {Fatal System Error} The Windows Logon Process System process
    terminated unexpectedly with a status of 0x00000080 (0x00000000 0x00000000).

    this is the error message I got, after reboot.
    Does anyone know how to resolve this problem?
    thanks in advance
    Grtz
     
    Koen, Aug 17, 2005
    #1
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  2. Hi,

    Welcome to SBS newsgroup.

    Issue description:

    ============

    I understand that you received the blue screen error Stop C000021A with a
    status of 0x00000080 when you boot the SBS.

    Based on my research, the Stop 0xC000021A message occurs when Windows XP
    Professional switches into kernel mode and a user-mode subsystem, such as
    Winlogon or the Client Server Runtime Subsystem (CSRSS), is compromised and
    security can no longer be guaranteed. Because Windows XP Professional
    cannot run without Winlogon or CSRSS, this is one of the few situations
    where the failure of a user-mode service can cause the system to stop
    responding. For more information and possible resolutions about this error,
    please refer to the following link:

    http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us
    /Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prmd_s
    tp_mtgk.asp

    More info:

    156669 How to troubleshoot a "STOP 0xC000021A" error
    http://support.microsoft.com/?id=156669

    330303 "STOP: c000021a (Fatal System Error)" Error Occurs
    http://support.microsoft.com/?id=330303


    As there are many possible causes for blue screen issues, if the methods
    which mentioned in the above articles don't work, I suggest you contact
    Microsoft Customer Support Service to continue troubleshoot this problem so
    that this issue can be resolved efficiently. We may need advanced methods
    to debug this stop error and determine if it is a driver problem or a
    hardware problem. We would be unable to assist with this request in the
    newsgroups.

    To obtain the phone numbers for specific technology request please take a
    look at the web site listed below.
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you are outside the US please see http://support.microsoft.com for
    regional support phone numbers.

    I appreciate your understanding on this issue, if you have any further
    concerns, please do not hesitate to let me know. I am here waiting for your
    updates.



    Best regards,

    Charles Yang (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

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    Any input or comments in this thread are highly appreciated.
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    --------------------
    | Thread-Topic: STOP: c000021a {Fatal System Error} 0x00000080
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    | From: "=?Utf-8?B?S29lbg==?=" <>
    | Subject: STOP: c000021a {Fatal System Error} 0x00000080
    | Date: Wed, 17 Aug 2005 04:07:02 -0700
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    |
    | STOP: c000021a {Fatal System Error} The Windows Logon Process System
    process
    | terminated unexpectedly with a status of 0x00000080 (0x00000000
    0x00000000).
    |
    | this is the error message I got, after reboot.
    | Does anyone know how to resolve this problem?
    | thanks in advance
    | Grtz
    |
    |
     
    Charles Yang [MSFT], Aug 18, 2005
    #2
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