Stop error when trying to install Windows Updates

Discussion in 'Windows Update' started by sanctifyer, Sep 18, 2006.

  1. sanctifyer

    sanctifyer Guest

    Hi,

    I've been trying to diagnose a serious and frustrating problem all
    weekend.


    My Dell Inspiron 9400 Windows XP SP2 crashes out to a BSOD with a stop
    error code of 0x0000008E (0xC0000005...) everytime I try to install
    updates using
    Windows Update.

    I've had to disable automatic updates to stop it from happening
    everytime I boot up.

    I tried System restore, Dell diagnostics scans on the hardware,
    reducing hardware acceleration, virus scans + more..

    I've also updated my BIOS, video driver and the HD has many gigs of
    free space.

    It even happens in safe mode if I try to install updates manually
    downloaded from the Windows Update site.

    I really want to try to repair the OS but Dell don't supply the OS CD
    with their machines anymore.

    I can't find a single relavent article in the Windows KB for the
    particular stop error code caused my Windows Update.

    I've already investigated the 'traditional' reasons for an 8E error
    code.

    If its a driver problem then how can System Restore and Safe Mode fail
    to work? I tried restoring to a point many weeks ago and it still
    crashes out. it used to work fine then.
    This, coupled with a clean diagnostics run of the hardware make no
    sense at all.

    There were 5 pending Windows Updates. 1 of them DID install
    succesfully. I rebooted and tried one of the other 4 and it BSOD'd.
    these other 4 updates just don't want to be installed even if I try to
    download them from the Windows update site and run them manually. It
    just crashes again.

    This person also is suffering the same issue and it occured the same
    time as me:
    http://groups.google.com/group/micr...daffd0a71bf/7f90029ffe31cd67#7f90029ffe31cd67

    Could it be a Windows Update problem??
    What is going on?!
    Please help..


    Thanks,
    sanc
     
    sanctifyer, Sep 18, 2006
    #1
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  2. sanctifyer

    MedRxman Guest

    stop errors generally are driver errors.
    I however sufferewd the same issue. But just prior to that I got a message
    that McAfee encountered an error and the item was mscan.dll(i think).
    I uninstalled McAfee AV and reinstalled it and all worked after several BSOD
    like you.

    If you have McAfee AV it's worth a try.
     
    MedRxman, Sep 18, 2006
    #2
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  3. sanctifyer

    sanctifyer Guest

    MedRxman,

    Yes I do have McAfee AV.
    When you say you suffered the same issue, do you mean you got the same
    stop error when trying to install Windows Updates?

    Thanks,
    sanc
     
    sanctifyer, Sep 18, 2006
    #3
  4. sanctifyer

    MedRxman Guest

    yes the same error and others also:
    Page_Fault_innonpaged_area
    stop 0X00000050

    also
    stop 0x0000008E
    stop 0x0000007E

    Got to a point that I could not even get to safe mode.

    I did nothing other than remove and reinstall McAfee
     
    MedRxman, Sep 18, 2006
    #4
  5. sanctifyer

    sanctifyer Guest

    OK thanks,
    I've give that a try and let you know what happens..

    sanc
     
    sanctifyer, Sep 18, 2006
    #5
  6. sanctifyer

    AlpenaTech Guest

    Scanned two systems with Windows Defender, Adaware SE and Spybot S&D. Also
    AVG Free Edition and Avira Free Edition.
    Removed multiple spyware and trojan infections that retail (Norton and
    McAfee) did not catch.
    Did repiar installation (non-destructive recovery on HP) and all updates
    work fine. BSOD no longer an issue.
    Please use Folder Options to show hidden files and protected operating
    system files first.
     
    AlpenaTech, Sep 20, 2006
    #6
  7. sanctifyer

    sanctifyer Guest

    I tried uninstalling McAfee, but still the same stop error :(

    sanc
     
    sanctifyer, Sep 21, 2006
    #7
  8. sanctifyer

    sanctifyer Guest

    OK, its definately an issue with only attempting to install updates:

    KB919007, KB920685, KB922582, KB890830

    I tested this by uninstalling an update from last month and then
    attempting to install it again. it worked.

    But it won't work with the updates listed above. I'll get the BSOD if I
    try to install them... still dont know what to do :(

    sanc
     
    sanctifyer, Sep 22, 2006
    #8
  9. sanctifyer

    MedRxman Guest

    Hi,
    Sorry the McAfee idea did not work for you.
    Have you run Adaware or SpyBot recently and deleted some items? Perhaps
    replacing the last quarantine items may be helpful.
    Have you tried to install while in safe mode?

    Good luck


    I would suggest also if you are insistant on these updates besure to have a
    back up copy of the registry if not an image of you current HDD.
     
    MedRxman, Sep 22, 2006
    #9
  10. sanctifyer

    sanctifyer Guest

    MedRxman,

    Yep still doesn't work. Doesn't install in safe mode, same blue screen.
    Anything that has been quarantined by my anti-virus/anti-spyware was in
    temporary internet folders, none of that can be relavent.

    Don't know what to do.

    I could try a Symantic system restore (that sets my hd back to factory
    image) but worried it might still happen.

    sanc
     
    sanctifyer, Sep 22, 2006
    #10
  11. sanctifyer

    ibprofen01 Guest

    I too ,been having troubles with Stop error for about a week now. First one
    was 0x00000050 Page_Fault_In_Nonpaged_Area it was in Kmixer.sys
    Second is Stop:0x000000FE It said BUGCODE_USB_DRIVER Third is
    Stop:0x000000D1 USBPORT.sys .AND even got a VISTA ERROR,I don't have
    VISTA,which said that the fix was going to be in the release of it,And, this
    happens online or not,and I'm just about ready to F-my drive out. I'm getting
    sick and tired of this. I downloaded all of up dates and the only thing It
    seem to fixed is the Kmixer.sys error. oh, forgot I even uninstalled my DVD
    ,and cdburner,and reinstalled them,and still getting them. I have XP Home
    SP2, I'm all most ready to go to LINUXS(think that how to spell it). I never
    had any problems with my computer like this(computer is almost 3yrs old).
     
    ibprofen01, Sep 24, 2006
    #11
  12. sanctifyer

    Patrik Guest

    whiskeymac skrev:
    I also have this problem. Using an HP / Compaq D310. AVG antivirus.Have
    tried uninstalling Intel graphics driver. Wierd thing is that I tried
    lowering the hardware acceleration for the graphics card and it got
    further into the installation process then before. But only the first
    time. Now it doesn't matter what i do. The patch is downloaded ok, but
    exactly when the patch installation process is beginning the computer
    dies on me with a blue screen saying the 0x0000008e error message. Have
    tried to kill all processes before installing the patches but no
    difference. Getting kind of frustrated here.

    Found an article from microsoft that was talking about this error
    message:

    http://support.microsoft.com/kb/903251/en-us

    But it's an old virus and it should be detected by our antivirus
    software. A solution anyone?
     
    Patrik, Sep 29, 2006
    #12
  13. sanctifyer

    Ed Guest

    I have a Dell 4600 -- I re-installed XP Home SP2 (had to build a slip stream
    version) using the "Upgrade" option since like everyone else nothing would
    work. I did a major Microsoft Update and all but the same 5 installed
    perfectly. And I started on the same BSOD exercise as everyone else.

    So then I updated the full Creative Audigy drivers and the Nvidia drivers
    piece by piece since some say that will help. Now I've managed to get all
    but 922582 and the Malicous thingie to go. But all the Creative Audigy
    Mixers have stopped working too. So I'm going to go re-install the Audigy
    drivers AGAIN (3rd time is the charm I guess). I've also been forced to slow
    the Hardware Acceleration to medium since otherwise I get the Services.exe
    crash and 60 seconds to re-boot.

    ALL of which has happened with these same 4-5 patches. Everything was fine
    until then. Hope someone figures this out soon. I've been at this for a week
    now.
     
    Ed, Oct 1, 2006
    #13
  14. sanctifyer

    MowGreen Guest

    But it's an old virus and it should be detected by our antivirus
    No, it's NOT a virus. It's RootKit. Those tend to hide themselves from
    AVs. Suggest you use either Rootkit Revealer or Blacklight Beta to scan
    the system.

    http://www.sysinternals.com/Utilities/RootkitRevealer.html

    http://www.f-secure.com/blacklight/

    The Microsoft Malicious Software Removal Tool also includes some Haxdoor
    variants in it's definitions.

    If you still need assistance, post to one of these reputable
    anti-malware forums after first reading the guidelines of the forum of
    your choice :

    http://aumha.net/viewforum.php?f=30
    http://www.bleepingcomputer.com/forums/forum22.html
    http://www.dslreports.com/forum/security
    http://castlecops.com/forum67.html
    http://www.cybertechhelp.com/forums/forumdisplay.php?f=25
    http://www.geekstogo.com/forum/Malware_Removal_HiJackThis_Logs_Go_Here-f37.html
    http://gladiator-antivirus.com/forum/index.php?showforum=170
    http://forum.iamnotageek.com/f-130.html
    http://forums.maddoktor2.com/index.php?showforum=17
    http://www.spywarewarrior.com/viewforum.php?f=5
    http://forums.spywareinfo.com/index.php?showforum=18
    http://forums.techguy.org/f54-s.html
    http://forums.tomcoyote.org/index.php?showforum=27
    http://forums.subratam.org/index.php?showforum=7


    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen, Oct 1, 2006
    #14
  15. sanctifyer

    Ed Guest

    Not sure it is a rootkit -- i've run Rootkit Revealer and Blacklight --
    neither work. And I've done 2 different Haxdoor removal procedures. And
    I've check for Backdoor.Rustock. All done via Recovery Console.

    To make matters worse, the Windows Malicious Software tool works FINE when
    run directly from the website.

    I did the Hal swap since I searched for all the Hal.dll's on my machine, and
    I identified the SP1 version in c:\i386 and dllcache\sp1.cab; and the SP2
    version in dllcache\sp2.cab. But the one in dllcache\sp2.cab was smaller and
    had a later date (though the same Versioning info) than the one it
    system32... It booted fine, and finally all the drivers work, but it now
    shows in Device Manager both "ACPI computer" and "Standard Computer" -- and
    all the downstream connections are to "Standard PC"..... nothing is ever
    easy. So I'll try to remove it and let it rediscover or rename the old
    hal.dll back.. But the question is why would the HAL.dll be a different size
    than the one in SP2.cab (and a 2 year older modify date?).....

    Oh yes, it still won't let 922582 load.....

    -ed

     
    Ed, Oct 1, 2006
    #15
  16. sanctifyer

    Ed Guest

    Ok -- I did a "repair" install from the original SP2 slipstreamed disk. Went
    fine. Updated all drivers again to verify the latest and greatest. Scan the
    dickens out of it. Verified the proper halmacpi.dll -> hal.dll for a P4 HT.
    Reduced the HW acceleration of the Video Card. All was perfect

    Started Microsoft Update -- selected the 55+ primary patches, plus a handful
    of the optionals. All went fine for the first 55 patches then Stop 8E
    (C0000005) style. Turned firewall on, turned firewall off... no difference.
    Even tried it in VGA Mode. The last few patches all install one at a time
    assuming that you never in clude either 922582 or the Windows Malicious
    Software Removal tool. And neither of those will install by themselves.

    I tried the whole Verifier with Windbg to get a better sense of the crash,
    but that kills the machine so that it won't start with any but a STOP 0A....

    This one is BAD NEWS!!!!!

    -ed

     
    Ed, Oct 1, 2006
    #16
  17. sanctifyer

    MowGreen Guest

    Not sure it is a rootkit -- i've run Rootkit Revealer and Blacklight --
    By saying "neither work" you mean nothing was detected ?

    Did the Optional updates contain any updated drivers ? Look to drivers
    as the source of the stop error.

    Did you check the mrt.log located in WINDOWS\debug or did the clean
    bill of health show up in IE ?

    KB922582 " Today we are announcing the availability of an update that
    does not address a security vulnerability, but is a high priority for
    customers in keeping their systems updated."

    In plain English, there may be a future issue that will result in the
    system not being able to update. The reason why is -

    " Currently, File Server Resource Manager (FSRM) is the only known
    minifilter-based application that can cause this behavior and is only
    available in Windows Server 2003 R2. However, many companies are
    developing minifilter-based applications that will be available in the
    near future."

    So, it's not Critical that this update be installed. It *may* become
    Critical if you get error code 0x80070002 in the future while doing
    updates and have installed minifilter-based apps.

    As to why it and KB890830 will not install, check their respective
    KBxxxxxx.logs located in the WINDOWS directory (folder) for error codes.


    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

     
    MowGreen, Oct 2, 2006
    #17
  18. sanctifyer

    Ed Guest

    Yes -- neither showed any rootkit detected -- both completed the scan
    perfectly. I also ran ewido and a-squared and so on...

    No new drivers installed via WU (I know better <grin>)

    Downloaded both patches and tried to install them outside of WU. The
    Windows Malicious Softare tool installed and ran a full system scan with no
    detections.

    I ran the Windows Live OneCare online scanner and cleaned up a LOT of funny
    registry entries and shared stuff -- this killed both the sound card drivers
    and the nvidia display drivers. Had to re-install them both to clear up
    those issues.

    Then, with everything stable again, I tried the downloaded version of
    KB922582 -- Stop 8E again. Rebooted into Safe Mode -- no luck there either.
    There is something about that patch that is causing a LOT of trouble
    everywhere -- notes found all over the web, but no one has been able to pin
    down a solution or a specific cause.

    I finally went into the Online WU and set that patch to be "hidden" for now.
    Hopefully the next set of Auto patches will install with no problems.

    -ed

     
    Ed, Oct 2, 2006
    #18
  19. sanctifyer

    MowGreen Guest

    Ed,

    Let's see which minifilters are installed:
    http://support.microsoft.com/kb/922582

    I don't recommend the registry cleaner at Windows Live OneCare. There
    are backups created when reg changes or "cleanups" are done. Please
    consult OneCare for instructions on restoring back ups.
    Also, there have been reports of Office and Windows Defender update
    issues associated with the registry cleaner at Windows Live OneCare.


    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

     
    MowGreen, Oct 6, 2006
    #19
  20. sanctifyer

    Patrik Guest

    Thank you MowGreen!

    I installed RootKitRevealer and it showed me 5 or 6 values which were
    Null Vaules. After running Regdelnull from SysInternals and rebooting,
    the pathes installed without a problem. The RootKitRevealer didn't find
    any files that were strange, only thees values. Have restarted the
    computer and rescanned it, but still nothing. Searching with antivirus
    software once more to make sura that everything is gone.

    So thanks again, nice to be fully patched! =)
     
    Patrik, Oct 6, 2006
    #20
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