stopped working

Discussion in 'Windows MSN Messenger' started by margaret, Jul 29, 2010.

  1. margaret

    margaret Guest

    why is it taking Microsoft so long to fix this problem. Been 3 days already
    for me. Also a strange thing happened, when i signed into my old computer
    which runs windows Xp i could sign into messenger and chat with friends. Not
    on my primary comuter which is running Vista. The older computer has had no
    updates done on it for a while so maybe thats why. Seems like when they
    updated hotmail the other day, the problem with MSN messenger stopped working
    message became available. I would like to know if there is a fix going to
    be done to this shortly.
    margaret, Jul 29, 2010
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  2. margaret

    StephenB Guest

    Hello, Margaret. The Hotmail update has nothing to do with Windows Live
    Messenger. (There is no MSN Messenger)
    If Windows Live Messenger is crashing with a "stopped working" message, the
    problem is on that computer, not the back end systems or service.
    Help and Support for Windows Live Messenger (downloaded from can be found here:
    StephenB, Jul 30, 2010
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  3. margaret

    interested Guest

    Hello Margaret.

    StephenB is un-informed. as the current issue with windows live messenger is
    not yours alone, and is not isolated to your computer, as this issue is
    currently affecting many other people right now.

    Unfortunately this is not the place to get help with windows live messenger.
    Follow the second link StephenB provided, and you will find many other
    people who have recently started to report the same crashing issue with WLM,
    which just happened to coincide with the latest hotmail update. While the
    timming of the update may or may not be related to the issue, it certainly is
    suspect and lots of other people are reporting on that as well.

    Anywell the best solution i have found so far is to downgrade your WLM to
    version 8.5
    This has worked for me. One reason that 8.5 was selected for downgrade was
    that unlike versions 9+, version 8.5 will not automatically update itself to
    the latest version thus once again rendering itself useless.

    Another alternative is to use one of the many 3rd party WLM applications,
    and just abandon microsofts buggy and bloated WLM.

    Hope that helps.
    interested, Jul 30, 2010
  4. margaret

    StephenB Guest

    No specifically un-informed, but not well versed in Messenger issues at the
    moment. Your workaround is certainly valid. Based on your report that many have
    posted the issue to the forums I referred you to, it may well be that there is a
    local problem on your PC with the contacts list used by Messenger, affected by
    the Hotmail upgade - both Hotmail and Messenger share the same Contacts list.
    StephenB, Aug 1, 2010
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