Storage folders/recovered items

Discussion in 'Windows Live Mail' started by smiles, Oct 14, 2007.

  1. smiles

    smiles Guest

    Hi smiles again,
    I seem to be having trouble accessing the messages in the folders in storage
    folders under recovered items.
    When I click on any message, another message and the same one each time
    shows up.
    I tried moving the message to a folder outside of recovered items. It moved
    but again it opened with the same message which is completely different, from
    the one selected. This is a weird happening it seems.
    The thing is I dont even see where the message that comes up is located
    Please provide any suggestions and help as to what the problem can be.
     
    smiles, Oct 14, 2007
    #1
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  2. smiles

    Ron Sommer Guest

    Are you talking about the message showing in the Preview pane?
    What do you see if you double click the message?
     
    Ron Sommer, Oct 14, 2007
    #2
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  3. smiles

    smiles Guest

    Yes it is the message pane and an entirely different message shows up, from
    the message selected.
    When double clicked this different messages is displayed also.And it is
    displayed for no matter which message I click on in the specific folder in
    recovered items.
     
    smiles, Oct 14, 2007
    #3
  4. smiles

    Ron Sommer Guest

    The only messages showing in my Recovered items is newsgroup messages.
    The messages are shown under the server, then newsgroup.
    I think Recovered items works like Quick view and the actual message is the
    original folder.
    I haven't seen messages that I wanted to save, so I have been deleting the
    folders under Recovered items.
    This does not delete the original message in the original folder.
     
    Ron Sommer, Oct 14, 2007
    #4
  5. smiles

    smiles Guest

    Hi,
    I must say this came about since I clicked the option to 'save disk space'.
    All my folders were move to this location in recovered items in storage
    folders.
     
    smiles, Oct 14, 2007
    #5
  6. smiles

    Peter Guest

    -----------------------
    Hi smiles, it appears that your message store database has been
    corrupted. I suspect your e-mails themselves are not corrupted, but to
    confirm this, please navigate to the 'Recovered items' folder within the
    'Storage Folders' folder in your WLMail's message store folder, and double
    click on a few of the e-mail files you find in the subfolders of the
    'Recovered items' folder (if you upgraded from WLMail *Desktop*, the
    'Recovered items' folder will be found within a folder called 'On This Com
    726' [number varies], rather than 'Storage Folders'). They should open up
    correctly, without the same problem you experienced opening them through the
    WLMail interface.
    Get back to us on the result, and we can go from there. But first, tell
    us if you also have *all* of your incoming e-mails stored on your e-mail
    provider's server ( i.e. you have not selected the option to delete the
    e-mails on the server once they are downloaded).
    --
    Cheers,
    Peter
    (Windows XP Pro SP2)

    "There are more things in Heaven and earth, Horatio, than are dreamt of in
    your philosophy." - Shakespeare
    ------------------------
     
    Peter, Oct 16, 2007
    #6
  7. smiles

    smiles Guest

    Good morning Peter.
    I did as you suggested and I can open some of the emails in the storage
    folders,
    Under that main Storage folder I have 2 sub storage folders among other
    folders.
    One of the storage folders is named storage folder1 and then there is
    another one which contains, inbox, drafts, sent items and my personal folder,
    I can open and read the mail in sent items but the emails in the personal
    folder under drafts, when I click on any of the mail, the message is
    displayed: 'message cannot be found'.
    I sent the mail over to a different folder but then an entirely different
    message is displayed from the one selected.
    Hope this is not too confusing.
    I also have not selected the option to remove to the emails from the server
    after downloaded.
    Also do I have to do an upgrade? I really dont want to do anything else
    until I get this sorted out. I even refuse to select the option to 'save disk
    space' each time it comes up because contrary to what it says it moves my
    mail.
    Thanks

     
    smiles, Oct 16, 2007
    #7
  8. smiles

    Peter Guest

    Hi smiles, yes, a little confusing with all those folders named 'Storage
    Folders...', and no mention of a 'Recovered items' folder (which you were
    originally asking about). When WLMail recovers a folder after a corruption
    of some sort, it creates a new folder of the same name but adding a number
    to it, and moves all contents of the original folder into the new one,
    making the original folder redundant. Recovery of 'Storage Folders' must
    work a little different if the newly created 'Storage Folders1' folder is
    created *within* the original 'Storage Folders' folder. So, if you have a
    'Storage Folders1' and a 'Storage Folders2' folder, then you have had two
    such recoveries occur (that can't be good).
    If what you are saying is that some of the e-mails in the subfolders of
    the 'Storage folders2' folder within your WLMail message store folder would
    not open correctly when opening them from an Explorer window, then that
    would indicate that those particular e-mails are indeed corrupted.
    By the way, *moving* any e-mails in your WLMail message store folder
    using Explorer could be confusing because the WLMail database file will
    still have record of that e-mail's original location, with the header
    remaining in that original location within the message list in the WLMail
    interface, and you would then get an error message when trying to open it
    there (although that header can be deleted).
    Questions:
    1. I did not realise you have not upgraded to the latest build. Are
    you still using WLMail 12.0.1184?
    2. Were you using Outlook Express (or another e-mail client) before
    installing WLMail? If you were, you will still have e-mails stored there,
    which can be imported.
    3. Have you effectively restored all your 'sent' e-mails, from the
    relevant subfolder within the 'Recovered items' folder, or are these also a
    problem? (Since your Inbox e-mail is still on the server, your 'Sent items'
    may be all you really need to backup if you want to start again from
    scratch).
    4. About how many e-mails are you talking about that you have been
    unable to restore properly from 'Recovered items'? (I am wondering how much
    effort it will take to sort through which ones are corrupted).
    5. You might want to check through the caribsurf.com (you mentioned
    caribsurf in a previous thread) webmail interface that all your 'Inbox'
    e-mail is still on the server (they can be re-downloaded if you want to
    start again from scratch). [ Do you realise that caribsurf.com has only a
    10MB mailbox size limit?:
    http://caribsurf.com/care/service_faqs/view.cfm?section=E-mail ]
    --
    Cheers,
    Peter
    (Windows XP Pro SP2)

    "There are more things in Heaven and earth, Horatio, than are dreamt of in
    your philosophy." - Shakespeare
    ------------------------
     
    Peter, Oct 16, 2007
    #8
  9. smiles

    smiles Guest

    Hi, I'm using 12.0.1365. I dont know if this is the latest. Pls let me know

     
    smiles, Oct 16, 2007
    #9
  10. smiles

    Peter Guest

    Yep, build 1365 is the latest smiles.
    --
    Cheers,
    Peter
    (Windows XP Pro SP2)

    "There are more things in Heaven and earth, Horatio, than are dreamt of in
    your philosophy." - Shakespeare
    ------------------------

     
    Peter, Oct 17, 2007
    #10
  11. smiles

    smiles Guest

    wow i just did a whole stuff but lost it since I had to sign in again, but i
    will try again

     
    smiles, Oct 17, 2007
    #11
  12. smiles

    smiles Guest

    I will attempt to show you my folders:
    Storage folders
    drafts
    sent
    deleted
    personal folder
    Recovered items
    10.08.2007
    caribsurf
    personal folder
    deleted items
    drafts
    inbox
    sent items
    storage folder 1
    2 personal folders
    REcovered items
    9.30.2007.823
    caribsurf
    deleted items
    junk email
    sent items
    storage folders
    drafts
    personal folder
    inbox
    personal folder
    sent items
    This an idea of what the folders look like. I can read all of the mail in
    most of those that have mail except the mail in the personal folder under 2nd
    draft and the deleted items und er 2nd caribsurf. Otherwise all the other
    folders are empty.Sp im not sure what to do b4 cleaning up




     
    smiles, Oct 17, 2007
    #12
  13. smiles

    R. C. White Guest

    Hi, Smiles.

    That long list of folders provides many opportunities to get lost, doesn't
    it. :^{

    The features - and terminology for them - have changed from OE to WM to WLM
    and even from one beta build of WLM to the next. Currently, as I understand
    the rules in 1365, it works sort of like this...

    There are permanent folders for the default uses that we all need if we're
    going to use email at all, such as the Inbox, Outbox, Sent Items, Deleted
    Items - and Junk e-mail. In addition, we can create Storage Folders - and
    many subfolders under that - and we should, to organize our archives and to
    preserve messages that we want to keep permanently, like Family, Friends,
    Microsoft, Work, etc. (It helps to create Mail Rules to automatically sort
    incoming messages from our Inbox into one of these Storage Folders.) In my
    own WLM, I've created a "master" subfolder under Storage Folders called
    "Mail Files", with all those Family and other subfolders under that.
    Ideally, the Inbox should hold ONLY the most recent messages that we still
    need to do something about.

    From time to time, especially when WLM restarts after an abnormal shutdown
    because of whatever reason, I will find a "Recovered items" folder. There
    will probably be several layers of subfolders under that folder, but the
    only message contents will be in the bottom subfolder. Once I've read the
    message to determine where it belongs, I can simply drag-n-drop it to the
    proper folder in the main Storage Folder list. When all the actual messages
    are removed, I can either Delete the now-empty Recovered items folder tree
    or drag-n-drop it to Deleted items for eventual permanent disposition. (I
    have WLM set to empty my Deleted items folder on Exit: Tools | Options |
    Advanced | Maintenance tab.)

    I hope this helps you get your Storage folders organized to make sense to
    YOU. ;<)

    RC
    --
    R. C. White, CPA
    San Marcos, TX

    Microsoft Windows MVP
    (Running Windows Live Mail beta 2 in Vista Ultimate x64 SP1 beta v.275)

     
    R. C. White, Oct 17, 2007
    #13
  14. smiles

    Peter Guest

    Hi smiles, I had composed a long-winded reply earlier today, but thanks
    to a bug I just discovered in WLMail, it was not saved to Drafts as I had
    intended. So a shorter reply will have to suffice at this stage.
    Start by deleting all the empty folders under your 'Recovered items' to
    lessen the confusion, and delete the 'Deleted items' folder under 'Recovered
    items' as well even if it contains messages (because you won't want to
    restore them). Then create a couple of new folders under 'Storage folders'
    named something like 'Recovered 1' and 'Recovered 2'. Drag any folders in
    the earlier dated 'Recovered items', which contain messages, into your new
    folder named 'Recovered 1', and drag any folders in the later dated
    'Recovered items', which contain messages, into your new folder named
    'Recovered 2' (you can always rename the folder before moving it if it helps
    make more sense of it). Then you can delete those 'Recovered items' folders,
    which should now be empty of messages.
    Now, it is possible that those messages that you could not read earlier,
    such as those in Recovered items\9.30.2007.823\Storage
    folders\Drafts\Personal folder could not be read due to being too deep in
    the folder structure (effectively having too long a file name), so after
    moving them to your newly created folder, you may be able to read them. If
    not, then they are no doubt corrupt and are best deleted.
    It is likely you will have many duplicated messages among those
    recovered messages, so you will need to sort through them and delete any
    duplicates you do not want. Then you can move any messages you want to keep
    into their appropriate places, such as all your recovered 'Inbox' messages
    into your caribsurf 'Inbox', and your recovered Sent messages into your
    caribsurf 'Sent items'.
    Hope this helps.
    --
    Cheers,
    Peter
    (Windows XP Pro SP2)

    "There are more things in Heaven and earth, Horatio, than are dreamt of in
    your philosophy." - Shakespeare
    ------------------------
     
    Peter, Oct 17, 2007
    #14
  15. smiles

    smiles Guest

    Thanks I will try those suggestions. Btw, should I in the meantime select the
    yes option when the 'recover unused space' box comes up when I close WLM?

     
    smiles, Oct 17, 2007
    #15
  16. smiles

    Peter Guest

    If you have uninstalled Norton Anti Virus and replaced it with a
    friendlier AV, then I think it would be ok, but you might want to wait until
    you have sorted out your messages and deleted the corrupt ones. I also
    suggest you maintain a backup of your WLMail message store folder, and
    ensure it is current before electing to 'Recover unused space'. A backup of
    your entire message store folder effectively backs up your e-mail, e-mail
    accounts, contacts, newsgroups, newsgroup messages, and RSS feeds. You can
    then restore the entire message store folder if things go wrong. You can
    also backup your messages and accounts by going File->Export etc. within
    WLMail, and backup your contacts by opening Contacts and going File->Export
    etc.
    What 'Recover unused space' does is compact your WLMail database file
    (Mail.MSMessageStore), so you will see that has reduced in size after
    electing to 'Recover unused space'. The option for this operation is found
    by going to Tools->Options->Advanced [tab]->Maintenance->'Compact the
    database on shutdown every 'n' runs' ('n' being a number between 1 and
    999). The last time I compacted my database (without incident), it was
    reduced in size by 10MB.
    --
    Cheers,
    Peter
    (Windows XP Pro SP2)

    "There are more things in Heaven and earth, Horatio, than are dreamt of in
    your philosophy." - Shakespeare
    ------------------------
     
    Peter, Oct 18, 2007
    #16
  17. smiles

    smiles Guest

    Thank you. After figuring out what was going on, it made sense and I am
    implementing some of the suggestions. Thanks again. Will keep you posted on
    how its working.

     
    smiles, Oct 20, 2007
    #17
  18. smiles

    smiles Guest

    Hi again, Thanks again. I think I finally worked thru and deleted and backed
    up and am now ready to click that option when it comes up. Will keep you
    posted.

     
    smiles, Oct 20, 2007
    #18
  19. smiles

    Peter Guest

    Glad to help smiles, I hope it all works out for you.
    --
    Cheers,
    Peter
    (Windows XP Pro SP2)

    "There are more things in Heaven and earth, Horatio, than are dreamt of in
    your philosophy." - Shakespeare
    ------------------------
     
    Peter, Oct 21, 2007
    #19
  20. smiles

    smiles Guest

    Hi,
    It worked to some extent,since I know now what happens when I click the
    option to save disk space. However all the read mail ends up in quickview as
    unread again and when transported back to inbox from recovered items not only
    are they marked as unread but duplicated. Is there some rule I can set up
    that would prevent this from happening each time that option to 'save disk
    space' comes up?

     
    smiles, Oct 23, 2007
    #20
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