Stubborn Update

Discussion in 'Update Services' started by John, May 18, 2010.

  1. John

    John Guest

    In my WSUS ver3.2, there's 1 Security Update for Windows 2000 (KB977816)
    showing as needed by 1 PC.

    I've tried downloading the update manually from Microsoft website and
    installing it manually, many times. I've also rebooted the PC many times but
    the PC keeps reporting back to WSUS as needing KB977816 update. When I login
    to the PC as Administrator, I'm prompted to install the update which I have
    done numerous times and it always completes successfully. It just refuses to
    report to WSUS that the update is already installed.

    What should I do now?
     
    John, May 18, 2010
    #1
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  2. John

    John Guest

    Pls ignore. The Win2000Pro PC now reports 0 updates needed.
     
    John, May 18, 2010
    #2
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  3. John

    John Guest

    I spoke too soon. PC now reports 1 update needed (KB977816). This update is
    faulty.
     
    John, May 18, 2010
    #3
  4. Call 1-800-PCSECURITY and report your problems... because you just might be
    the only person trying to install this MPEG Layer-3 Codec Security Patch on
    a Windows 2000 machine. It's quite possible that the metadata is defective
    and not properly detecting the installation state on Windows 2000. Somebody
    needs to report it to get it fixed .. and today you're the lucky soul. :)

    Also, before calling, check the file versions, dates, and sizes of these two
    files that should be installed by KB977816 to determine if they actually
    have been updated. If these files are not present, then the update
    installation may actually be failing, in which case the "Not Installed"
    status reported by the WUAgent is valid.

    L3codecx.ax
    File Version: 1.6.0.51
    File Size: 143,422
    File Date: 21-Jan-2010 19:46

    L3codeca.acm
    File Version: 1.9.0.306
    File Size: 307,260
    File Date: 21-Jan-2010 19:48






    --
    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2010)

    My Blog: http://onsitechsolutions.spaces.live.com
    Microsoft WSUS Website: http://www.microsoft.com/wsus
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
     
    Lawrence Garvin [MVP], May 19, 2010
    #4
  5. John

    John Guest

    I "fixed" this problem yesterday afternoon.
    more inline...

    Not sure what you meant above but I suppose you're saying I could be the
    only one supporting a legacy OS (Win2k)? Is Windows 2000 out of support now?
    If so, why am I still seeing Windows 2000 related updates in my WSUS
    machine? Btw, I still have several Win9x PCs and a DOS 6.x machine here.
    Don't ask (and don't laugh either).
    The L3codecx.ax file (in my PC) size, version, date and timestamp match the
    above.
    I found out that this file wasn't updated. Mine still shows the following:
    Version: 1.0.0.56
    Size: 275,968 bytes
    Date: July 01, 1999

    So I copied L3codeca.acm (version 1.9.0.306) from the following folder:
    C:\WINNT\SoftwareDistribution\Download\[alphanumeric chars]\wm9
    to C:\WINNT\System32 folder

    It has stopped asking to install KB977816 since yesterday afternoon. PC has
    reported back to WSUS earlier today but KB977816 patch doesn't come back as
    needed.
     
    John, May 19, 2010
    #5
  6. No.. unfortunately there are a lot of organizations still using Win2000Pro.
    It's a good, stable, OS if you simply need a business computing platform. My
    point went to the number of people that would actually care about MPEG-3
    codecs on a Windows 2000 system. ;-)
    Well, Mainstream Support ended eons ago (June '05 to be specific). . .
    Security Updates will still be provided until July.
    Actually, you're only seeing *security* updates, because Security Updates
    are provided for 10 years after the release of an OS. (Non-security updates
    and general product support are only provided for five years.)
    Yeah... I won't laugh.. but I'd hope they don't have Internet access --
    those machines are walking time bombs if they do!
    That's why it continued to be detected as needed.

    Yep, sometimes that's all it takes. Just replace the file that needs to be
    replaced. :)

    Now the question is: Was the failure to update the L3codeca.acm file a
    transient defect on that one machine, or is the package defective and will
    this problem recur on multiple Win2000 systems. Time will tell.

    --
    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2010)

    My Blog: http://onsitechsolutions.spaces.live.com
    Microsoft WSUS Website: http://www.microsoft.com/wsus
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
     
    Lawrence Garvin [MVP], May 20, 2010
    #6
  7. John

    John Guest

    I don't know for sure but I believe the former is true. I have a total of 5
    Windows 2000 Pro PCs. Only 1 out of 5 has this recurring problem that I just
    fixed. The other 4 PCs don't have any problem with KB977816. It's installed
    once and never comes back as needed.

    Btw I just checked the other 4 Win2k Pro PCs. 3 of them don't even have
    L3codeca.acm file in C:\Winnt\System32\ folder. I guess removing
    L3codeca.acm file from the folder works as well as putting the correct
    version there.
     
    John, May 20, 2010
    #7
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