Stuck in "Checking for the latest updates for your computer"

Discussion in 'Windows Update' started by humungus, Jun 16, 2008.

  1. humungus

    humungus Guest

    Any help with this?
    In Windows Update site, whether I choose Express or custom, it shows the
    "Checking for the latest updates for your computer" screen with the green
    pulsing bar, but never gets any further, while one of the svchosts is
    hammering the cpu.

    Cheers!
     
    humungus, Jun 16, 2008
    #1
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  2. humungus

    TaurArian Guest

    If you have a Wireless Router:-
    In the security tab, make sure you aren't blocking AcitveX.

    Possible reasons :-
    1. Internet Explorer temporary files corrupted.
    2. Background Intelligent and Event Log service not started
    3. SoftwareDistribution folder has become corrupted
    4. You may need to re-registered some dlls files
    5. You may need to add Windows Update to the Trusted Sites Zone:
    6. Spyware.
    7. Third party programs running in background.
    8. ActiveX controls corrupted

    Suggestion 1:-
    Clearing Temporary Internet files, cookies and history in Internet Explorer
    Tools>Internet Options>General
    You'll see Delete Cookies, Delete files, Delete History
    NB: "Delete all offline content", will delete all files needed to browse the websites
    offline.
    Reboot and try Windows Update again.

    Suggestion 2:-
    1: Check that the Background Intelligent Transfer Service to is set to Automatic and
    verify the Status is Started.
    Click Start, Choose Run, and in the Run box, type services.msc, Click OK
    Locate the Background Intelligent Transfer Service service, and right-click to select it.
    Select Properties, and in the Startup Type list, select Automatic. Verify the service
    Status is Started. Click OK.

    2. Check that the Set Event Log service is set to Automatic and verify that the Status is
    Started
    Click Start, Choose Run, and in the Run box, type services.msc, Click OK.
    Locate the Event Log service, and right-click to select it.
    Select Properties., and in the Startup type list, select Automatic. Verify the Service
    status is Started. Click OK.

    3. Register qmgr.dll and qmgrprxy.dll
    Click Start, Choose Run and in the Run box, type regsvr32 qmgr.dll, Click OK.
    Click Start, Choose Run and in the Run box, type regsvr32 qmgrprxy.dll, Click OK.

    Suggestion 3:-
    It is possible that the contents of the SoftwareDistribution folder have become corrupted,
    so try renaming the SoftwareDistribution folder
    Click Start, Choose Run.
    In the Run box, type services.msc.
    Click OK.
    Right-click the Automatic Updates service.
    Click Stop.
    Stopping the service will take a moment.

    Rename the "SoftwareDistribution" folder:
    a. Click Start, click Run, type: %systemroot%
    Click OK.
    b. Right-click the SoftwareDistribution folder, and then click Rename.
    c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.

    Click Start. Choose Run.
    In the Run box, type services.msc.
    Click OK.
    Right-click the Automatic Updates service.
    Click Start.
    Starting the service will take a moment.

    Please note that your update history is contained in the "datastore" folder and when you
    rename the Software Distribution folder, the history is lost but it's not important. You
    can if need be, copy the contents back from the renamed softwareDistribution.old folder.
    Losing the history of Windows Updates is not important.

    Suggestion 4:-
    Certain files may have become unregistered, and you will need to register them again:-
    Click Start, Choose Run and in the Run box, type regsvr32 wuaueng1.dll, Click OK.

    Do the same for the other files:-
    wucltui.dll
    wuaueng.dll
    wuapi.dll
    jscript.dll
    MSXML.DLL
    MSXML2.DLL
    MSXML3.DLL

    Suggestion 5:-

    Add Windows Update to the Trusted Sites Zone:
    Please note that Security settings in Internet Explorer must be set to Medium or lower for
    ActiveX files to correctly pass to your computer.
    Only the Web sites listed in Internet Explorer's Trusted Sites Zone will be affected by
    the lowering of Security settings. Your current security settings for all other Web sites
    will remain as they are currently configured.

    Open Internet Explorer, click Tools, and then click Internet Options, Click Security.
    Click Trusted Sites Zone. Click Sites.
    Clear the Require server verification (https:) for all sites in this zone check box.
    Use the Add button next to the Add this Web site to the zone box to add the following
    sites:
    http://*.update.microsoft.com
    https://*.update.microsoft.com
    http://download.windowsupdate.com

    Suggestion 6:-
    The below links assist you in checking your system for parasites:-
    http://aumha.org/a/noads.htm
    http://inetexplorer.mvps.org/tshoot.html
    Please note that some malware may kill the internet connection when it is removed, the
    program on the link below will enable you to regain the internet connection.
    http://www.cexx.org/lspfix.htm

    Spyware Programs links:-
    http://www.microsoft.com/athome/security/spyware/software/default.mspx (Windows Defender)
    www.lavasoftusa.com Ad-Aware
    www.security.kolla.de Spybot

    Malware Removal
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    THE PARASITE FIGHT - Finding, Removing & Protecting Yourself From Scumware
    http://aumha.org/a/parasite.htm

    Richard Harper's Guide to Cleaning Pests
    http://rgharper.mvps.org/cleanit.htm

    Suggestion 7:-
    Make sure you haven't got anything blocking Windows Update like Nortons, Zonealarm etc
    Also make sure you don't have a Web Accelerator working in the background such as
    NetZerio, HiSpeed, Speedband etc.

    Suggestion 8:
    If you need to reinstall the ActiveX controls (because they may have become corrupt):-

    Follow this article -
    The Windows Update Web site and the Microsoft Update Web site do not scan for updates when
    you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service
    Pack 1
    http://support.microsoft.com/kb/916259

    or use the command: WindowsUpdateAgent30-x86.exe /wuforce


    --

    TaurArian [MVP] 2005-2008 - Update Services
    http://taurarian.mvps.org
    ======================================
    How to ask a question: http://support.microsoft.com/kb/555375
    Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


    | Any help with this?
    | In Windows Update site, whether I choose Express or custom, it shows the
    | "Checking for the latest updates for your computer" screen with the green
    | pulsing bar, but never gets any further, while one of the svchosts is
    | hammering the cpu.
    |
    | Cheers!
    | --
    | Life is what happens when you're not in front of a computer.
     
    TaurArian, Jun 17, 2008
    #2
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  3. humungus

    humungus Guest

    Big thank, that did the trick! I followed down to number 6. (Already has av
    and anti-spy.) I think renaming the SoftwareDistribution folder fixed it.
    When I next ran Windows Update it worked fine.

    But... Because MS office is installed I tried to upgrade the Microsoft
    Update, which broke it again. So I went back and renamed SoftwareDistribution
    once more and now it's back working again - and I'll stick with Windows
    Update!

    So any idea why Microsoft Update brakes it?
    Cheers again!
     
    humungus, Jun 17, 2008
    #3
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