subfolders of a WindowsLive eMail address regularily have sync Problems

Discussion in 'Windows Live Mail' started by Roland Schweiger, Sep 11, 2013.

  1. Hi everypne,
    Using latest WindowsLiveMail on a Win7_64bit system. I have numerous
    eMail addresses installed, mainly IMAP, but also an @live.at eMail
    address.
    In this@live eMail address i have numerous folders + subfolders;
    as i understand, the @live addresses use a sync protocol of their own
    that differs from IMAP (MS calls it DeltaSync).

    This @live eMail address is all in all installed on 3 computers and
    most of the time the syncing of the folders/subfolders works fine.

    However, every month or so the following phenomenon happens in
    WindowsLiveMail:

    sending/receiving eMails works fine and *at first glance* the
    subfolders of the @live address seem to be there, but they are all
    muddled up:
    some folder names are present but the SUBFOLDERS are gone (not showing
    up).
    Double-pressing F5 to resync everything does not change anything.

    When using the webmailer to look into the @live address, all the
    folders/subfolders are correctly there.

    So my only workaround when this error happens:
    1. remove the account in WLM
    2. set database compression to 1, set "work offline", log out of
    WindowsLive, close WLM to let the database compress properly, re-open
    WLM.
    3. Re-install the @live eMail account and wait until everything syncs;
    the deltasync protocol does its work and all folders/subfolders
    reappear.

    However .......... not very convenient, does anyone know of a better
    solution?

    greetings from Vienna

    Roland Schweiger
     
    Roland Schweiger, Sep 11, 2013
    #1
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  2. Roland Schweiger

    StephenB Guest

    Hello, Roland.

    I don't have an answer for you, but until/unless someone pops in to offer a
    suggest, you might get more traction by using the Mail forum on the Microsoft
    Community. Unfortunately, this is a dead newsgroup in that it is only carried by
    services that don't respect the remove group messsage. Microsoft shut down the
    microsoft.* heirarchy of nntp newsgroups quite some time back.

    Outlook.com (@live/@hotmail) here:
    http://answers.microsoft.com/en-us/windowslive/forum/mail?tab=QnA

    Mail, including Windows Live Mail here:
    http://answers.microsoft.com/en-us/windowslive/forum/livemail

    -steve
     
    StephenB, Sep 11, 2013
    #2
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  3. I don't have an answer for you, but until/unless someone pops in to

    Thanks, i did post in the MS forum right now - until now it does not
    seem that many others had this particular problem but it unfortunately
    does appear regularily.

    greetings

    Roland Schweiger
     
    Roland Schweiger, Sep 11, 2013
    #3
  4. Roland Schweiger

    skyrail Guest

    Hey Roland

    I installed WLM the the same way you use it with an @msn.com account.
    And I am only synchronizing headers, to get it faster as I read 20% of my
    message and give away 80% of junk mail.

    I don't have the problem you expose to us.
    My inbox is organized like this:
    inbox
    junk
    draft
    sent
    folder1
    subfolder 11
    subfolder 12
    folder2
    ....
    I don't have any folder in the inbox folder.
    In addition, I placed my mail storage in a windows custom folder and made a
    sylink to the proper location.
    May be to save you time, with your problem, you coukd just make a zip of
    your clean folder, then decompress when needed.

    good luck.
     
    skyrail, Sep 11, 2013
    #4
  5. Roland Schweiger

    ...winston Guest

    Hi Roland,
    You're work-around is the correct solution for the corruption you are
    experiencing. Also doubtful that any resolution addressing (it) would
    be forthcoming from MSFT with WLM being a legacy product and efforts
    devoted towards current applications (Windows 8 mail client and Office
    Outlook). The MSFT support forums may offer some additional assistance
    though if the messages are intact/correct in the web UI...the most
    likely response will be to perform the same procedure that you are
    currently doing.

    If the problem is localized to a specific folder or subfolder and the
    quantity of impacted messages is small you may be able to shorten your
    work-around by closing WLM and deleting the problem messages via Windows
    Explorer (it would be appropriate to enable the Subject field in Windows
    Explorer to see the respective message subject name). Once WLM is
    opened, the message headers will be present in the same folder showing
    the message, clicking each one will download the content and recreate
    the respective *.eml file in the folder/subfolder.

    While not certain in your case, some of the causes of local corruption
    can be due to exiting WLM while an active Send/Receive is still occuring
    or exiting WLM when it performs its auto-polling of all accounts (approx
    once per hour).

    Unfortunately there is not much more you can do when local corruption
    occurs beyond your work-around or the Windows Explorer approach.
     
    ...winston, Sep 15, 2013
    #5
  6. hello Winston,


    just in case it might interest - i found another solution to the problem of
    disappearing sub-folders in WLM that might be helpful e.g. if on a holiday
    location and not having so much bandwidth to resync all folders.
    If a subfolder in an @live email address disappears in WLM, i found that the
    subfolders will magically re-appear if you just create any new subfolder in
    WLM. For instance just right-clicking on the affected account ---> new
    folder ----> and entering any name like test-folder. Then closing and
    re-opening wlm and double-pressing F5. Aparantly the creation of a new
    subfolder forces the deltaSync protocol to resync all folders. This solved
    my problems at least twice but i don't know if it will always work.

    Another thought: test-wise i changed the location of WLM store folders from
    %systemdrive%\users\myname\appdata\microsoft\windows live mail\
    to a folder that i created "outside" of my windows user, e.g.
    c:\emails\myname\

    Knowing that this might be less secure, i wonder if for some reason it makes
    the folder corruptions appear less frequently? I will continue to test this.

    greetings


    Roland 'Schweiger



    "...winston" schrieb im Newsbeitrag
    Hi Roland,
    You're work-around is the correct solution for the corruption you are
    experiencing. Also doubtful that any resolution addressing (it) would
    be forthcoming from MSFT with WLM being a legacy product and efforts
    devoted towards current applications (Windows 8 mail client and Office
    Outlook). The MSFT support forums may offer some additional assistance
    though if the messages are intact/correct in the web UI...the most
    likely response will be to perform the same procedure that you are
    currently doing.

    If the problem is localized to a specific folder or subfolder and the
    quantity of impacted messages is small you may be able to shorten your
    work-around by closing WLM and deleting the problem messages via Windows
    Explorer (it would be appropriate to enable the Subject field in Windows
    Explorer to see the respective message subject name). Once WLM is
    opened, the message headers will be present in the same folder showing
    the message, clicking each one will download the content and recreate
    the respective *.eml file in the folder/subfolder.

    While not certain in your case, some of the causes of local corruption
    can be due to exiting WLM while an active Send/Receive is still occuring
    or exiting WLM when it performs its auto-polling of all accounts (approx
    once per hour).

    Unfortunately there is not much more you can do when local corruption
    occurs beyond your work-around or the Windows Explorer approach.
     
    Roland Schweiger, Oct 14, 2013
    #6
  7. Roland Schweiger

    ...winston Guest

    Hi Roland.
    On your work-around for the temporary missing folder/subfolder. Makes
    sense that a new folder creation would have to sync up and back down
    since changes made in either location (local or web UI) would have to do
    the same to ensure common 'DeltaSync' folders were present.

    I can't answer with any experience on the latter (moving the store and
    its impact on corruption occuring more or less). I like retaining my
    WLM Store in the default location since I know it always included when I
    image with Acronis.
     
    ...winston, Oct 17, 2013
    #7
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