Suddenly Slow

Discussion in 'Windows Vista Performance' started by BK, May 9, 2008.

  1. BK

    BK Guest

    I use Windows XP and am trying to help my neighbor who is using Vista.

    He system has "suddenly" (don't you hate that??) started running so slowly
    that it is even difficult for me to try to analyze what's going on. I was
    able to check her startup folder and verify that there isn't anything
    unusual in there trying to open.

    Tried to bring up task manager but after 8 minutes of watching the little
    circle spinning, we tried to move onto something else. The "processing"
    light on her CPU continues to flash as though it's doing something, but it
    literally takes 7 or 8 minutes for anything to open.

    Obviously, something is running in the background, but I don't know how to
    detect it and turn it off.

    Any suggestions??
     
    BK, May 9, 2008
    #1
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  2. BK

    Malke Guest

    What happens in Safe Mode?

    Malke
     
    Malke, May 9, 2008
    #2
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  3. BK

    BK Guest

    I started up in safe mode and was able to move around among programs much
    better. In safe mode is where I was able to check her start up folder and
    verify there wasn't anything unusual in there. But I didn't seem to be able
    to run any diagnostics in safe mode, and I don't know what else to do in
    safe mode to fix it for when we open it normally.

    Can you help me out?
     
    BK, May 9, 2008
    #3
  4. BK

    Malke Guest

    Obviously something is running in Regular Mode that isn't running in Safe
    Mode. Do clean-boot troubleshooting to determine what this is.

    How to troubleshoot a problem by performing a clean boot in Windows Vista -
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;929135

    At the risk of offending you - and I really, really don't want to offend you
    - possibly it would be a better solution for your neighbor to take her
    computer to a computer professional (not your local version of
    BigComputerStore/GeekSquad). You know your own skill level best, of course.
    Again, I'm not making this suggestion to offend you; I'm just being
    practical if your computer skills aren't that high.

    Malke
     
    Malke, May 9, 2008
    #4
  5. BK

    BK Guest

    Absolutely no offense taken at all. I definitely do know my own
    limitations, and I just thought I might give it my best shot if there was
    something easy to try. I just don't know much about Vista at all since we
    are using XP. I think she may well be on her way to a computer
    professional.
     
    BK, May 9, 2008
    #5
  6. BK

    mikeyhsd Guest

    I'd suggest trying to locate a computer club in your/her area and see if someone there might be able to help.

    the big name stores services are not known to be the best source for tech help.
    and additionally they have been known to STEAL personal data from computers in for repair/








    Absolutely no offense taken at all. I definitely do know my own
    limitations, and I just thought I might give it my best shot if there was
    something easy to try. I just don't know much about Vista at all since we
    are using XP. I think she may well be on her way to a computer
    professional.
     
    mikeyhsd, May 9, 2008
    #6
  7. BK

    Charlie Tame Guest

    What you can do to help is ask if she recalls anything at all that
    happened "Just Before", for example thunderstorm, power outage etc. Did
    she try to install or do anything unusual.

    Also, see if she can dig out the original driver CDs and things to take
    to the store, the technician may get some clues from those.

    Personally I would stand losing stuff and just reinstall - and then buy
    Acronis True Image for next time. This is quite possibly a corrupted
    driver, maybe motherboard driver or some chipset driver, or it could
    even be that the filesystem has been damaged, it could also be a
    hardware fault. Usually these things occur when power outages take
    place. Anyone who has valuable data is wise to invest in a cheap UPS,
    they help a lot. Vista, XP, Linux you name it will all suffer the same
    trouble from power outages.
     
    Charlie Tame, May 10, 2008
    #7
  8. BK

    ICQM Houston Guest

    did you install anti-virus lately? or have antivirus pre-installed in your PC?
    if yes then that could be one that is causing the problem.
     
    ICQM Houston, May 10, 2008
    #8
  9. BK

    BK Guest

    She has not installed anything new on her system. She is using the same
    antivirus that has been operational on the machine since she purchased it.
     
    BK, May 11, 2008
    #9
  10. I simpathise with you. I have a similar problem. I have not loaded any new
    software recently but a few days ago, my laptop just started running slow.
    Right when I needed it most. I have followed the thread below and tried the
    clean boot process but even in the first stage with minimal services and no
    startup Items the problem still occurs. Seems, as you say, the light
    indicating disk activities just keeps on flashing. I have run task manager
    and watched the cpu activity light and it remains constant at around 46 -
    60%. Then, after a while, all the "ghost" activitie ceases and the computer
    returns to normal operation.

    I have disabled defender, anti virus etc.. and still cannot find the problem
    software.

    Where do we go from here?

    RF
     
    firstresponder, May 11, 2008
    #10
  11. BK

    marfi Guest

    Prefetch service?
     
    marfi, May 11, 2008
    #11
  12. I am sorry marfi, I don't understand your response?
     
    firstresponder, May 11, 2008
    #12
  13. BK

    Maniek Guest

    Is the Prefetch service running ? On my laptop I turn it off. Check wha
    program is using disk during this ghost time
     
    Maniek, May 12, 2008
    #13
  14. Hi Maniek,

    Thanks for your input. I have checed via msconfig.exe and there is no
    prefetch service listed. only superfetch. Is that the same thing?

    RF
     
    firstresponder, May 12, 2008
    #14
  15. BK

    Maniek Guest

    Yes Sorry ;
     
    Maniek, May 13, 2008
    #15
  16. Hi Fello Forum Members,

    As previously listed I have the same problem. I have just concluded a call
    with MS tech support here in Oz and found that the Computer Associates CA
    AntiVirus software I am running may well have been the culprit. Apharently
    an update to that software clashes with an update from MS. The tech support
    people have "snoozed" CA to determin if this is the real problem.

    Will let you know how I go over the next day or so if you want.

    Good luck with your problems

    Regards
    RF
     
    firstresponder, May 15, 2008
    #16
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