Syn Center, Vista Home Premium, Dell 410

Discussion in 'ActiveSync' started by Ako, Feb 10, 2007.

  1. Ako

    Ako Guest

    I apologize for a cross-post (e.g. Vista.general), but when I saw
    "activesyn" I didn't expect anything about WMDC. Once I opened the forum, I
    saw that there was even a message that this is where one should post about

    In any event, I am very much in need of getting the Syn Center to work and
    despite a considerable investment of time and energy, all have come to

    Before my new Dell XPS 410 arrived earlier this week, I searched the web for
    how to continue to syn my 410 at home and my XPS 6xx at the office. I found
    out what to do.

    The start was rough. It would not work. Then I had to do a hard stop of the
    pc, waited a minute, restarted and suddenly I could syn with my phone
    (Cingular 3125). And I had no trouble the next morning at the office.

    Well ... my dancing in the streets was premature. The initial syn was the
    ONLY time that it has worked.

    After that success, I turned my attention to loading all the software on the
    new pc. I have most everything going but still some problems with the Vista
    version of Paperport Pro 11 that has been turned over to the vendor's
    research team for a solution. In the meantime, the pre-Vista version of
    Paperport Pro 11 is working.

    Thinking some of these programs corrupted the syn center files, I
    uninstalled the syn Vista 32 bit software, did a cold reboot and reinstalled
    the software according to online instructions (like with device connected).
    I have disabled my firewall and anti-virus programs (NIS 2007).

    On occasion the Vista window will show the device (Cingular 3125, a
    'smartphone') is connected and reports that the syn has failed. But soon the
    little green flashing bar changes to red and reports the syn failed.
    Underneath is a note about "1 error". I click on the hyperlink and it goes
    nowhere. I have go through all aspects of the Syn Center software and no
    found any place to change a connection setting so I don't know if that would
    make a difference.

    When I called Ms this morning about my problem, then said I could pay $59 to
    get help. I said that was unfair since their driver was deficient and they
    have had a long history of problems with this new syn software. Then they
    said call Dell. And I said I did call Dell about another question and
    brought this up. Even though they are not supposed to work on this kind of
    software the tech took about 30 minutes trying to help me solve it. Then Ms
    said to try self help and I replied I have gone all through the MS web, the
    laughable troubleshooting 'guide' for the Syn Center, and posted messages in
    now four or more different forums.

    So what's the verdict? Do I have to wait for the next version of this
    software or is there a known solution? I have Outlook 2007 on both my Vista
    pc (where I use the phone's cable) and Xp Pro pc with no problems with the
    Xp syn (which uses bluetooth).

    Thanks in advance.
    Ako, Feb 10, 2007
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  2. Ako

    Ako Guest

    Perhaps I should add that the results are the same if I start with WMDC or
    go straight to the Syn Center. I just tried again by startign with WMDC
    after configuring my firewall to allow the three primary files in its
    folder, and again I got connected and the syn started but failed. More
    errors but no details that gives me a clue about what to do.
    Ako, Feb 10, 2007
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  3. Chris De Herrera, Feb 11, 2007
  4. Ako

    Ako Guest

    Thanks, but if you notice in the initial post I mention disabling the
    firewall. I am since also added specific rules to allow the WMDC files to
    use any port but nothing has made a difference so far.
    The only thing I haven't tried is to use msconfig and disabled everything
    under startup and services. I am uneasy about doing that and not sure it
    would make a difference.
    Ako, Feb 11, 2007
  5. Chris De Herrera, Feb 11, 2007
  6. Ako

    Ako Guest

    Thanks Chris for your helpful response. Unfortunately, your tech-speak is
    beyond my vocabulary and limited expertise.

    I think WMDC was install before Office 2007, but if not the uninstall and
    reinstall was certainly after Office 2007.

    I don't know what MAPI applications are. Please enlighten me. I hope this is
    not foolish to say, but after my successful syn I probably configured
    Outlook Express and it has two pop3 accounts, one news account (Ms) and one
    IMAP account (CompuServe). Should I disable or remove CompuServe from
    Outlook Express? I can always use their webmail and it works fine on my Xp
    Pro at the office.

    BTW, the last thing I tried after making sure that all the WMDC files were
    allowed all ports by my firewall (NIS 2007 and I had earlier tried with the
    entire firewall disabled) was to use msconfig and disable everything in
    startup and services. That made no difference. WMDC still connects, but will
    not syn and then the odd message "Activesync encountered a problem with the
    desktop." I never installed any version of Activesyn, the computer came with
    Vista from the factory on Monday and one of the first downloads was WMDC
    since I need to syn email, contacts, and calendar between my two desktops
    and smartphone.
    Ako, Feb 11, 2007
  7. Chris De Herrera, Feb 12, 2007
  8. Ako

    Ako Guest

    I tried to create the logs that are on your blog ( but it
    doesn't work for me. In fact, when I added the two files to the Windows
    Mobile folder and turned off the pc, when I turned it back on it started to
    boot normally but then I had a black screen until I used crtl-alt-del a
    couple of times.

    Anyway I think tried to sync and after it failed (as usual) a search of my
    hd turned nothing like wmdc.log.

    I did notice, however, that there was an error message in my phone. It gave
    me the code 0x85010014. I found this on Ms KB and didn't find anything there
    that would help me.

    Still frustrated and hoping that maybe a new driver will come out and solve
    the problem many of us are reporting.
    Ako, Feb 17, 2007
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