System Restore applet fails to open / Windows Updates download but fail to install

Discussion in 'Windows Vista General Discussion' started by Mortimer, Jul 23, 2009.

  1. Mortimer

    Mortimer Guest

    A friend's Vista SP1 PC is failing to install Windows Updates and also some
    other updates such as those for Itunes. The symptom is that the updates get
    downloaded but the installation phase never finishes (he's left it for 12
    hours!). In the case of the Windows Updates, there are several updates that
    try to install themselves as the PC is shutdown or even restarted, but the
    message "Installing 1 of 6" never advances: the only recourse is to switch
    the PC off.

    As I was looking at the PC, I noticed one thing which may have a bearing on
    this and may even be the cause: the System Restore applet
    (\windows\system32\rstrui.exe) fails to run. It displays an initial User
    Account Control window but the "Restore System Files and Settings - choose a
    restore point" window never appears. No error message is displayed and there
    are no entries in any of the Event Log logs.

    It occurred to me that if System Restore is buggered, this might prevent any
    updates working if the first thing they try to do is to create a restore
    point before installation begins.

    I can't find any reference to System Restore failing to open its initial
    Window - I've looked on support.microsoft.com and done a general Google
    search for "Vista System Restore fails". All the info seems to describe
    possible problems if you get slightly further and select a restore point
    which then fails to install properly.

    Has anyone got any suggestions?
     
    Mortimer, Jul 23, 2009
    #1
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  2. I have the same problem! System Restore fails to find any System Restore
    Points and is unable to generate any new ones.
    So all MS updates hang and others which are based on "making a system
    restore point"
    do as well. MS has not been overly responsive to my requests for help.

    I am using Windows XP Enterprise SP2 and at this point am rather disgusted.
    Ed Feustel



    I am
     
    Edward Feustel, Jul 23, 2009
    #2
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  3. Mortimer

    Malke Guest

    What is the virus/malware status of your friend's computer? Be sure the
    computer is clean:
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    Malke
     
    Malke, Jul 23, 2009
    #3
  4. Mortimer

    Mortimer Guest

    Now that's a good point. I'll install and run Spybot.

    Someone on another group has suggested disabling System Restore from the
    Control Panel, deleting the System Volume Information folder (may need to
    take ownership of the folder in order to delete its contents) and then
    turning System Restore back on.
     
    Mortimer, Jul 23, 2009
    #4
  5. Mortimer

    Malke Guest

    To do a thorough malware removal process, please read the information at the
    above link. Installing Spybot isn't one of the steps.

    Certainly you can disable/enable System Restore, but I would wait to do it
    until after you know the computer is clean. Getting back to an infected
    computer can be better than not getting back to a computer at all
    (sometimes).

    You might also want to take a look here in case one of these items is
    applicable to your friend's machine:

    Problems caused by Symantec - http://bertk.mvps.org/html/symantecdoc1.html

    System Restore - Error Messages in Vista -
    http://bertk.mvps.org/html/eerrormsgsv.html

    Missing Restore Points/Shadow Copies in Windows Vista -
    http://bertk.mvps.org/html/missingrpv.html

    System Restore forum on AumHa.net - http://aumha.net/viewforum.php?f=54

    "Create" button grayed out in the System Protection dialog in Windows Vista
    - http://www.winhelponline.com/articles/216/1/

    Can't use System Restore with Gateway Computer (Jill Zoeller, MS) - Go to
    System in Control Panel and open the System Protection tab. Do you see a
    drive called "Missing"? Selecting C:\ and deselecting "Missing" will allow
    the system to take restore points normally. Note that you will not have any
    restore points to restore to until a new restore point is made.

    Malke
     
    Malke, Jul 23, 2009
    #5
  6. Mortimer

    Mortimer Guest



    Thanks for all those suggestions and the pointer to elephantboycomputers
    page which seems very comprehensive.

    The PC is definitely sick: when I went into System Protection, it hung at
    "Searching" in the list of "Automatic restore points / Create restore points
    on selected disks" - it never displayed the list of drives and restore
    points on each. It also hung when I tried to go into Safe Mode after
    displaying its list of pathnames. Nasty!

    Anyway, I've got a lot more things to try as a result of your information -
    thanks: that'll keep me busy!
     
    Mortimer, Jul 23, 2009
    #6
  7. Mortimer

    Malke Guest

    You're welcome. And you might want your friend to just take the machine to a
    local tech instead. ;-)

    Malke
     
    Malke, Jul 23, 2009
    #7
  8. Mortimer

    webster72n Guest

    Without trying to add to the confusion I would like to ask about proper
    handling and execution of the WU's.
    Most times it creates new restore points and one must wait until it 'fully
    executes'. Therefore it is advisable to download/install the updates
    singularly instead of all at once.
    That is not to say that the machine is not infected, only to consider
    another aspect for the cause of malfunction.

    Harry.
     
    webster72n, Jul 24, 2009
    #8
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