System Restore Not working on Ultimate Edition

Discussion in 'Windows Vista Performance' started by mmd, Feb 3, 2007.

  1. mmd

    mmd Guest

    I have a new install of Vista, but am unable to use system Restore. It does
    not create restore points automatically and when I try and create a manual
    one the following error is displayed:
    "The Restore point could not be created for the following reason:
    Windows cannot create a shadow copy due to internal error in other system
    components. for more information view the event log. (0x81000109)
    Please try again"

    The Log shows the following:

    Volume Shadow Copy Service warning: ASR writer Error 0x80073bc3. hr =
    0x00000000.

    Operation:
    OnIdentify event
    Gathering Writer Data

    Context:
    Execution Context: ASR Writer
    Writer Class Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
    Writer Name: ASR Writer
    Writer Instance ID: {9a1aabd1-e11f-43b2-8c45-fbd360e3b32c}

    I would be grateful if someone could help.

    Thanks
     
    mmd, Feb 3, 2007
    #1
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  2. We'd like to gather some log files and screenshots from you. Will you
    contact me via email? (Remove "online" from my address).

    Thanks!
     
    Jill Zoeller [MSFT], Feb 5, 2007
    #2
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  3. mmd

    paunchy1975 Guest

    I am having the same exact problem with Ultimate as well.
     
    paunchy1975, Feb 6, 2007
    #3
  4. Please send me an email so I can follow up with you offline. Remove "online"
    from my address.
    Thanks!

    --
    This posting is provided "AS IS" with no warranties, and confers no rights.

    Want to learn more about Windows file and storage technologies? Visit our
    team blog at http://blogs.technet.com/filecab/default.aspx.
     
    Jill Zoeller [MSFT], Feb 6, 2007
    #4
  5. mmd

    Maf-Kees Guest

    Quote: "I am having the same exact problem with Ultimate as well"

    (proces = C:\Windows\system32\wbem\wmiprvse.exe; beschrijving = Vista
    Manager v1.0.7 System-Restore Point(First Start); Hr = 0x81000109).
     
    Maf-Kees, Feb 13, 2007
    #5
  6. We know what the issue is now. There are a couple of buggy BIOSes which
    change the disk enumeration order based on the presence of a bootable DVD.
    As one customer reported, when he boots with DVD in drive it works, but when
    the DVD is not in the drive, System Restore doesn't work.

    Is your BIOS up-to-date?



    --
    This posting is provided "AS IS" with no warranties, and confers no rights.

    Want to learn more about Windows file and storage technologies? Visit our
    team blog at http://blogs.technet.com/filecab/default.aspx.
     
    Jill Zoeller [MSFT], Feb 20, 2007
    #6
  7. mmd

    Maf-Kees Guest

    Bios is up2date:
    Version ASUS A8N-SLI Premium ACPI BIOS Revision 1303

    Volume Shadow Copy-service: ASR writer Error 0x80070015. hr = 0x00000000.
    Context:
    Uitvoeringscontext: ASR Writer
    Klasse-id van schrijver: {be000cbe-11fe-4426-9c58-531aa6355fc4}
    Naam van schrijver: ASR Writer
    Instantie-id van schrijver: {1e1c0541-715d-4271-baed-24c3cac50b5d}

    Yesterday, my user profile was damaged, but it has restored itself with
    reboting, thank God!
    Scary moment :-/ ASR would give some more comfort?

    Tnx,

    Mk
    I'll try boot with dvd's inside the drives, but...
     
    Maf-Kees, Feb 21, 2007
    #7
  8. Though the error message is the same, we think you're seeing a different
    issue. Can you do the following steps and email me the log file?

    Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Asr,
    create a new key called LogFileSetting

    Under LogFileSetting, create a new DWORD value called EnableLogging.
    Right-click that value, click Modify, and then enter 00000001 (hexadecimal)
    or 1 (decimal)

    Under LogFileSetting, create a new String value called LogPathName.
    Right-click that value, click Modify, and then enter C:\asr.log

    Now, reproduce the problem and send me the resulting asr.log file. When you
    are done, delete the registry entry you created.

    Also, can you send me a screenshot of your Disk Management screen? Please
    use my email address minus "online."

    Thank you!


    --
    This posting is provided "AS IS" with no warranties, and confers no rights.

    Want to learn more about Windows file and storage technologies? Visit our
    team blog at http://blogs.technet.com/filecab/default.aspx.
     
    Jill Zoeller [MSFT], Feb 21, 2007
    #8
  9. mmd

    Maf-Kees Guest

    I will do as soon as i'm back from work,

    Tnx,

    MK
     
    Maf-Kees, Feb 24, 2007
    #9
  10. mmd

    Sven Guest

    You can add me to the list. I also have this issue.
    Config: Ultimate 32bit, Intel D975XBX with latest BIOS.
    HDD connected to ICH7R with latest Intel Driver in Raid mode.

    Please let me know if you need my LOG file as well.

    Regards,
    Sven

     
    Sven, Feb 24, 2007
    #10
  11. mmd

    Maf-Kees Guest

    Found my problem here:
    A device called:
    Direct Access Device USB Device USB
    disabled a working (a)sr.

    Digitus DA-70148 USB2.0 to IDE and SATA. Support 1,8"/2,5"/3,5" IDE and
    Serial ATA Harddisks

    Still interrested in asr.log?

    Tnx!

    MK
     
    Maf-Kees, Feb 26, 2007
    #11
  12. Just to close out this thread, a customer contacted me about 0x81000109
    errors when trying to use the Backup program. Turns out he had a
    disconnected SCSI drive that was showing up as "Offline" in Disk Management.
    Disabling the driver for this drive fixed the problem.

    --
    This posting is provided "AS IS" with no warranties, and confers no rights.

    Want to learn more about Windows file and storage technologies? Visit our
    team blog at http://blogs.technet.com/filecab/default.aspx.


     
    Jill Zoeller [MSFT], Mar 13, 2007
    #12
  13. mmd

    jackiewu85 Guest

    Hi there, I have the same problem here. vista ultimate, cant backup
    drive.

    But when i was trying to follow the steps, i couldnt find 'Asr' under
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\

    any1 knows why?

    Thx
     
    jackiewu85, Apr 11, 2007
    #13
  14. Can you confirm what you mean by "can't backup drive"? What is the specific
    error you're seeing? What tool are you using?
     
    Jill Zoeller [MSFT], Apr 11, 2007
    #14
  15. mmd

    jackiewu85 Guest

    i got exactly the same problem and error msg as the other guys.
    My Vista ultimate system restore is not working properly. the error msg
    i got was
    "Windows cannot create a shadow copy due to internal error in other
    system
    components. for more information view the event log. (0x81000109)"


    " Volume Shadow Copy Service warning: ASR writer Error 0x80073bc3. hr
    =
    0x00000000.
    Operation:
    OnIdentify event
    Gathering Writer Data

    Context:
    Execution Context: ASR Writer
    Writer Class ID: {be000cbe-11fe-4426-9c58-531aa6355fc4}
    Writer Name: ASR Writer
    Writer Instance ID: ID: {2bc7a8cd-90af-4faa-910e-f2b41542fabf}"

    Thanks man

     
    jackiewu85, Apr 12, 2007
    #15
  16. I went through the past customers I've helped with this particular error
    message and code. One customer in particular stands out--he had a buggy BIOS
    version, Phoenix AwardBios v6.00PG. Can you check whether your BIOS is an
    Award BIOS? For this customer, System Restore worked only when he booted
    with a Vista DVD inserted.

    The workaround in this case was to explicitly set the BIOS boot disk
    priority. In this customer's case, the second harddisk needed to become the
    first in the list. This will cause the disks to get enumerated in the same
    order, regardless of whether there is a DVD present.

    Another customer had a 0x81000109 error but I'm not sure if the error text
    was the same message (he had to translate the error from Polish). He had an
    external SCSI driver installed but the drive wasn't present. Removing the
    driver fixed the problem.

    Let me know if either of these applies to your situation.


    --
    This posting is provided "AS IS" with no warranties, and confers no rights.

    Want to learn more about Windows file and storage technologies? Visit our
    team blog at http://blogs.technet.com/filecab/default.aspx.


     
    Jill Zoeller [MSFT], Apr 13, 2007
    #16
  17. mmd

    jackiewu85 Guest

    Im using a ASUS A8N SLi Premium mobo with the lastest BIOS. i dnt think
    this bios is pheonix awarded.
    and i dnt have any external SCSI device. but I do have a RAID 0 setup
    with the on board silicone raid chip.
     
    jackiewu85, Apr 14, 2007
    #17
  18. mmd

    jackiewu85 Guest

    haha
    problem just got solved.
    i just updated my silicon 3114 driver, and install the utility, change
    some settings. I made a RAID 0 set of entire 2 hard drives, but seem
    that the remaining bits (just several kb) formed another RAID 0 set.
    dunno was it me or the software itself ( dnt think it was me :p). afte
    deleting the redundant RAID 0 set, everything works fine now. Thanks fo
    the help guy
     
    jackiewu85, Apr 14, 2007
    #18
  19. That's great news. Glad it's working for you now.
     
    Jill Zoeller [MSFT], Apr 16, 2007
    #19
  20. mmd

    fornetti4 Guest

    I have very upsetting experience with System Protection.
    Only after several enable-disable and reboots create restore point
    started working... dont't know what helped. But restore behaves on my
    system like it was early dev version. First it was logging me out and
    then hanging indefinitely (i left it overnight), then after reboot it
    said it did not succeed ("unspecified error", no log data in asr.log),
    then after dont-know-what-actually-helped it started to get to the
    point where it rebooted my system, and after that it displayed the same
    error message. But that only in normal mode, in safe mode it is still
    hanging up... Previous file versions tab is also working like it was
    coded by my sister...
    May I add that I have my Vista running on SATA disk (or a mirrored set,
    no difference) connected thru a SiL 3512 PCI controller. I boot from
    SATA or other ATA disk, no difference.
    And now for the most funny/scary part: after first reboot i see that
    something was restored to the restore point, something not. Like new
    dirs get deleted as expected, but some old are not restored, and the
    registry is not restored. This builds up my confidence about Vista. And
    then during next reboot disk checking initiates and finds some scary
    errors. This basicly restores the system to the state before trying the
    "system restore to point".

    This makes me sad, because I bought Vista Business not Home, because of
    "previous file versions" and enhanced firewall (which is also not up to
    what i expected).
     
    fornetti4, Nov 29, 2007
    #20
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