The August 20th Updates hang my comuter

Discussion in 'Windows Update' started by legrandsiecle, Aug 11, 2005.

  1. I downloaded the 8 security updates on August 10th and now my computer takes
    over 5 minutes to shut down. Help. How can I remove these updates?
     
    legrandsiecle, Aug 11, 2005
    #1
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  2. I would also suggest running a disk cleanup and checkdisk:

    Description of the Disk Cleanup Tool in Windows XP
    http://support.microsoft.com/default.aspx?scid=kb;en-us;310312&Product=winxp

    How to Perform Disk Error Checking in Windows XP
    http://support.microsoft.com/default.aspx?scid=kb;en-us;315265&Product=winxp

    4 Ways to Speed Up Your Computer's Performance
    http://www.microsoft.com/atwork/getstarted/speed.mspx


    Afterward, install the following:

    User Profile Hive Cleanup Service
    http://www.microsoft.com/downloads/...6d-8912-4e18-b570-42470e2f3582&displaylang=en

    What's User Profile Hive Cleanup Service (UPHClean)?
    http://www.windowsitpro.com/Articles/Print.cfm?ArticleID=42257

    --
    Carey Frisch
    Microsoft MVP
    Windows XP - Shell/User
    Microsoft Newsgroups

    -------------------------------------------------------------------------------------------

    :

    | I downloaded the 8 security updates on August 10th and now my computer takes
    | over 5 minutes to shut down. Help. How can I remove these updates?
     
    Carey Frisch [MVP], Aug 12, 2005
    #2
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  3. legrandsiecle

    PA Bear Guest

    Windows version?

    What 8 updates did you install? Was one of them the Malicious Software
    Removal Tool and when it ran, did it say it found something?

    Sounds like hijackware that one or more of the updates revealed, to me.

    Checking for/Help with Hijackware
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://aumha.net/viewtopic.php?t=5878
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/archive/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://defendingyourmachine.blogspot.com/

    When all else fails, HijackThis v1.99.1
    (http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
    It will help you to both identify and remove any hijackware/spyware. **Post
    your log to http://forums.spywareinfo.com/,
    http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30
    for expert analysis, not here.**
     
    PA Bear, Aug 12, 2005
    #3
  4. Sorry Carey, I did everything you suggested and my computer still doesn't
    want to shut down. First it says it can't close ccApp and then it hangs
    there and perhaps it eventually will shut down, but after 8 minutes I have to
    hit the reset button!
     
    legrandsiecle, Aug 12, 2005
    #4
  5. OK, I sent my logfile in for inspection. I hope this solves my problem. I'm
    pretty sure it's these new updates. I never had this problem before I
    downloaded them. When you say "when the Malicious Software Removal Tool ran"
    what do you mean? I never seen it run. It just installed it and that was
    it. I can't even find it on my computer.
     
    legrandsiecle, Aug 12, 2005
    #5
  6. legrandsiecle

    Chad Guest

    meh im having problems as well from these 9 updates...
     
    Chad, Aug 12, 2005
    #6
  7. I'm still having the same problem. How can I remove the updates? They don't
    show in Add/Remove Programs. I should have followed the Golden Rule - wait 2
    weeks before downloading any upgrades to see if there are any problems.
     
    legrandsiecle, Aug 12, 2005
    #7
  8. legrandsiecle

    Chad Guest

    yup i agree im gonna start waiting next time

     
    Chad, Aug 12, 2005
    #8
  9. legrandsiecle

    PA Bear Guest

    ccApp is a Norton module so maybe whatever Norton application you're running
    is related to your Windows Update problem, too.

    Try running Norton LiveUpdate manually & repeatedly till you get the "No
    additional updates available" prompt.

    Symantec Service & Support
    http://www.symantec.com/techsupp/index.html
     
    PA Bear, Aug 13, 2005
    #9
  10. legrandsiecle

    PA Bear Guest

    PA Bear, Aug 13, 2005
    #10

  11. What were you looking for? Try mrt.log?

    <title>The Microsoft Windows Malicious Software Removal Tool helps
    remove specific, prevalent malicious software from computers that are
    running Windows Server 2003, Windows XP, or Windows 2000</title>
    http://support.microsoft.com/kb/890830/

    (MSN search for
    "mrt.log" "windows update" site:microsoft.com
    )

    <quote>
    After the scan is complete, the tool creates a log file
    that contains the results of the scan. The name of the file is Mrt.log.
    The file is in the %windir%\Debug folder.
    </quote>


    ---
     
    Robert Aldwinckle, Aug 13, 2005
    #11
  12. I did this yet it still has problems closing. This is a known symantec
    problem. Yet even if I close the program and then shut down it still takes a
    very long time. Today I turned my computer on for 3 minutes and then shut
    it down and it shut down immediately. But later I turned it on and used if
    for an hour and it took a very long time to shut down.
     
    legrandsiecle, Aug 14, 2005
    #12
  13. This link doesn't work. I did the manual Malicious software removal thing
    over the internet and it didn't find anyting.
     
    legrandsiecle, Aug 14, 2005
    #13
  14. legrandsiecle

    dac2000 Guest


    I had severe problems for three days after the 8/9/05 Updates. My PC
    was running at 20% its normal speed and frequently crashing (XP Home).
    I did the System Restore to the point before the Updates. It now works
    fine again. I don't know which of the 8 Updates caused the problem but
    I've disabled Automatic Updates. Probably won't retry updating for a
    couple of weeks as suggested by other repliers. Maybe it was caused
    because I didn't reboot after installing; I just shut down (?).
     
    dac2000, Aug 14, 2005
    #14
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