The reason for 100% CPU usage by SVCHOST on first boot of the day

Discussion in 'Windows Update' started by Chris, Sep 13, 2006.

  1. Chris

    JrBK Guest

    MowGreen,

    So is it safe to update my system now? I left a post earlier [jrbk]. since
    you are an MVP I am hoping you can help me out.

    Regards,
    JrBK

     
    JrBK, Sep 15, 2006
    #41
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  2. Chris

    ChrisRM Guest

    Hi Mark,

    Would you tell me how you went about reporting this to the Windows Update
    Support Team.
    I would love to try and do this myself. I guess if they get enough people
    reporting this problem they may just capitulate and take a crack at fixing
    it. I hope.
     
    ChrisRM, Sep 15, 2006
    #42
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  3. Chris

    ChrisRM Guest

    Mow,

    Or should I say Steve.

    If I go to the microsoft support site
    http://www.microsoft.com/technet/updatemanagement/community/updateservices.mspx

    There you and a few others are in all your glory.


    My question is, if MS are going as far as giving your name and email on
    THEIR Support site for WU self help, as a MVP who can and most importantly
    WILL help people (for which I thank you). Do you really have no contacts
    inside the castle that you can funnel information into in order to let a
    real microsofty know there is a specific problem with their new version of
    update that is effecting millions of people. They are singing the praises of
    auto update and the fact that millions of people use it every month. Do they
    not need to be told that many of us are getting info from this site to TURN
    IT OFF.

    Its not that I am after an instant fix or anything instant at all. I would
    however like to know that this specific problem is know about inside the
    castle and a message as to the likelihood of it being fixed would also be
    useful. I could then get on with normal life again and patiently await a
    resolution. The way things are going currently its more likely that I will
    buy a new PC, it happens every 4/5 years, than feel that this problem will
    ever move any closer to a solution.
     
    ChrisRM, Sep 15, 2006
    #43
  4. You're referring to this post, right ?:
    You do know that support for SP1 ends October 11th. Without knowing what
    security software (firewall, AV, anti malware, etc) is currently
    installed, it's impossible to state what is specifically causing the CPU
    useage.
    Have you run ProcessExplorer to attempt to discern what is causing it ?
    Taskmanager ?

    *** STRONGLY *** suggest installing all CRITICAL updates, but I do not
    know which ones you've installed at this point.

    Go here and obtain the Critical ones that are *needed* for SP1:
    http://www.microsoft.com/technet/security/current.aspx

    If there are any install issues, the most likely cause will be that the
    latest Windows Installer is needed. To get that, one must Validate the
    system.
    IMHO, that's ridiculous since Critical SECURITY updates do not need
    Validation. Let's hope that isn't the case.

    Say what ? Was this a clean install ?


    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============




     
    MowGreen [MVP], Sep 15, 2006
    #44
  5. Do you really have no contacts inside the castle that you can funnel information into
    That's correct. The only contacts I have currently are with Security and
    PSS. One would think that the Update Team would contact the Update
    Services MVPs, wouldn't one ?
    We *use* to have a contact but when she left, Pat Walters briefly filled
    her spot and then disappeared, too.
    So basically, I'm on my own as are the folks who post to this NG.

    Where's your Profile, Chris ? Hidden from public view ? ;)
    BTW, gmail's spam filtering works *very well*.

    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Sep 15, 2006
    #45
  6. Chris

    antioch Guest

    No, Prof C was a Home Office Pathologist - I just happened to remember
    seeing reports with your father's name on a few times, whilst at work in the
    labs in London.
    It is amazing how things stick in ones mind, and then surface many years
    later.
    Rgds
    Antioch
     
    antioch, Sep 15, 2006
    #46
  7. Chris

    antioch Guest

    Good - glad your probs got fixed.
    On the side(OT) - I have only really been taking an interest in the updates
    group since April 2006.
    It has been suggested that the MS Update site has been close to
    overload/meltdown.
    It has certainly got slower for me to get in and find out what is on offer.
    Plus there seems to be far more users updating from SP1 to SP2 in the last 2
    to 3 months + others who have never for whatever reason, downloaded all the
    patches etc since they updated or had SP2.
    The other sites on MS seem OK - well I find that I can go in and get each
    patch from its respective page, with no trouble at all, rather than suffer
    from the download hanging or timing out or whatever.
    Rgds
    Antioch
     
    antioch, Sep 15, 2006
    #47
  8. Chris

    JrBK Guest

    MowGreen,

    Thanks for the reply. No, I didn't know that support for SP1 ends on Oct.
    11. Every system I manage has SP2 and is running fine except this one. I just
    got this laptop.

    It is a Compaq Amrama M300 P3 600Mhz 320mg Ram 12gig hd.

    Each install was clean from a XP Pro Volume License SP1 CD. For this last
    install I didn't connect to the internet until I had it completely installed
    and it was at the desktop. I made sure the Firewall provided with XP was
    turned on. I then connected to the network using the internal nic and once I
    acquired my IP I registered with Microsoft. On this last install AU never
    asked if I wanted to keep my computer current by turning on AU. Still
    hasn't... I installed Norton anti-virus 2003 and updated it completely. I
    installed Office 2000 Premium, Adobe Reader and some of the compaq software
    for the hot bottons and power managment on the laptop. I went into the
    computer properties and turned off AU. When I went to windowsupdate.com It
    told me I needed to update to the newest AU program. That is when I ran into
    problems the last few times so I decided not to do it.

    I didn't imagine 100% CPU usage and I didn't have any viruses, malware,
    trojens, etc.

    I did use a process viewer on the second install and it told me that
    Automatic Updates was hogging 98% of the CPU. The only way to stop it was to
    stop the process. When I did it stopped numerous other processes and I had to
    reboot.

    This is the first time I have had any exposure to this problem and I
    maintain over 12 different systems all different speeds ranging from celeron
    to centrino. The system I am having problems with is only a 600Mhz. This is
    the most recent thread that I have found and the people posting seem to have
    the same exact problem.

    If the problem was temporary and was due to network overload then I am happy
    to proceed with all necessary updates. BUT if it is still an issue then I am
    happy using my system as it is now, problem free. I have two firewalls and
    keep my virus protection up to date.

    What are your thoughts?

    Regards,
    JrBK





     
    JrBK, Sep 16, 2006
    #48
  9. Chris

    mark Guest

    I think Microsoft should do a little better than "occasionally", considering the
    potential impact that these patches could have, and the fact that they are
    downloaded automatically.
     
    mark, Sep 16, 2006
    #49
  10. Chris

    mark Guest

    Call 1-800-MICROSOFT,
    options 2, then 1, then 2,
    and tell them it's a Windows Update issue, which is a free call.
     
    mark, Sep 16, 2006
    #50
  11. Chris

    mark Guest

    One other thing.... you may want to read this, from
    http://mvp.support.microsoft.com/mvpexecsum:

    "Microsoft’s Most Valuable Professionals (MVPs) are recognized, credible and
    accessible individuals with expertise in one or more Microsoft® products who
    actively participate in online and offline communities to share their knowledge
    and expertise with other Microsoft customers. Customers want an enriched pool of
    knowledge and real-life experience to tap for advice and feedback. MVPs are
    helping to satisfy this need by independently enabling customers in both online
    and offline technical communities. Customer feedback is vital to product
    development and R&D. The MVPs represent an important part of this feedback loop
    by providing another link for Microsoft to listen to the customer."

    Repeat:

    "The MVPs represent an important part of this feedback loop by providing another
    link for Microsoft to listen to the customer."

    It doesn't say anything about a MVP being an apologist for Microsoft.

    In other words, if Microsoft has unleashed a bug which is obviously slowing a
    lot of people's computers to a crawl, it is an MVP's job to bring it to
    Microsoft's attention.

    Do your job then.
     
    mark, Sep 16, 2006
    #51
  12. Chris

    PA Bear Guest

    <plonk>

    wrote:
    <snip>
     
    PA Bear, Sep 16, 2006
    #52
  13. Nothing like quoting a half truth to get it to seem to say what you want.
    Add this little fact you conveniently overlooked.
    From the FAQ link on the page you quoted:
    http://mvp.support.microsoft.com/mvpfaqs
    Particularly FAQ 5 & FAQ 8
    "Microsoft has no expectations of MVPs beyond the expectations of courtesy,
    professionalism, code of conduct and adherence to the community rules that
    we ask of all Microsoft community members."
    That means the same as you or anyone else.
    &
    Do MVPs represent Microsoft?
    "No. MVPs are not employees of Microsoft nor do they speak on Microsoft's
    behalf."
    Read all of it for more details.

    As for "Do your job".
    I do, but this is not my job.
    Instead this is one of the places myself and others choose to volunteer our
    free time.
    I do not need you to tell me and I will not accept you telling me to "Do
    your job" since that is clearly not your place.
     
    Jupiter Jones [MVP], Sep 16, 2006
    #53
  14. Mow;
    Those were the good old days, but not really not that long ago...
    Eric has been around a little more lately, but still not as much.
     
    Jupiter Jones [MVP], Sep 16, 2006
    #54
  15. Chris

    mark Guest

    I never said nor implied that you were an employee of Microsoft or that you
    spoke on Microsoft's behalf. Please, tell me something that I don't already
    know.

    What I did imply is that a reasonable understanding of "The MVPs represent an
    important part of this feedback loop by providing another link for Microsoft to
    listen to the customer" is that you should be an advocate, not an apologist.

    If there is a raging bug that Microsoft has unleashed as a result of automatic
    updates, then don't tell us that Microsoft used to come here. Instead, contact
    Microsoft and suggest that they should come here more often, if only to gauge
    the extent of the problem and how many people are affected by it.

    Or is it the case that they don't listen to you either? So please to explain
    exactly what the MVP program is good for?
     
    mark, Sep 16, 2006
    #55
  16. Chris

    Alias~- Guest

    It's almost as significant as a boy scout badge.

    Alias
     
    Alias~-, Sep 16, 2006
    #56
  17. Chris

    ChrisRM Guest

    Mow,

    Well how do "we the people", to use an American vernacular, get those in
    power to provide and maintain the MVP's with such links.

    Who can we write to, don't suppose you have Rich Kaplan or Sean O'Driscol's
    email address do you. Maybe we could mount a email campaign to define and
    maintain such links. I am sure many here would join in.

    After all we are just attempting to live the MVP program goals here

    Excerpt from the MVP Overview page:
    The Most Valuable Professional Program is the way that MICROSOFT formally
    acknowledges the accomplishments of these individuals for their
    contributions to community. It is FOCUSED ON FOSTERING a vibrant GLOBAL
    COMMUNITY where MICROSOFT AND CUSTOMERS LEARN ABOUT EACH OTHER through
    VALUED ONGOING RELATIONSHIPS. The key strategies the program employs are:

    a.. Recognize and ENGAGE with MVPs worldwide-Identify, enable and empower
    community influencers through a consistent quality CONSISTENT CUSTOMER
    RELATIONSHIP WITH MICROSOFT that spans product groups, services, and field
    organizations.
    b.. IMPROVE CUSTOMER CONNECTION and satisfaction-Recognize more customers
    for their efforts and improve the quality of the experience on their turf
    and in their language.
    c.. DRIVE PROGRAM EXCELLENCE-Professionalize services, customer offerings
    and worldwide roles and responsibilities to become more predictable and
    ACCOUNTABLE to both internal and EXTERNAL Microsoft community CUSTOMERS.

    Vice President, Customer Service, Partners and Automation
    Rich Kaplan

    Senior Director, Customer Service and Support
    Community and MVP
    Sean O'Driscoll

    Lead Program Manager
    Worldwide MVP Program
    Candice Pedersen

    Regional Manager
    Europe, Middle East and Africa
    Karen Young


    IMPRESSIVE TITLES BUT - ARE YOU LISTENING. This is your marketing
    literature, now you need to live it.

    Mow, please don't feel I am getting at you personally or MVP's in general. I
    just think it would be a nice idea if MS would give the people they are so
    pleased to let do much of there support work for them would in turn "TALK TO
    THOSE COMMUNITY INFLUENCERS" and give then a little help.






     
    ChrisRM, Sep 16, 2006
    #57
  18. Mow, please don't feel I am getting at you personally or MVP's in general. I
    Amen, Chris. After vainly attempting some form of communication since
    2004 I've quit trying.
    I'm not an expert on the updating process and never intended to be one.
    The only reason I help out in the WU newsgroup is so that Users can be
    SECURE and not have to worry about some miscreant trying to hack into
    their systems to steal personal info.
    I didn't stop communicating with MS, MS stopped communicating with me.
    And, so it goes ...

    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

     
    MowGreen [MVP], Sep 16, 2006
    #58
  19. I have two firewalls and keep my virus protection up to date.

    Two software firewalls ? Or, a hardware firewall in a router and a
    software firewall ?

    As I said, the issue went away, but today when I awoke one of my
    desktops I noticed that svchost was taking most of the CPU cycles until
    it was done checking for updates. Then it returned to 0%.
    I have a gut feeling that there is an issue here but that other
    software, particularly firewalls, AV's, download managers, internet
    "speed" boosters, etc., may be exacerbating it.


    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

     
    MowGreen [MVP], Sep 16, 2006
    #59
  20. Chris

    JrBK Guest

    Hi MowGreen,

    Thanks for the reply.

    One hardware firewall in my Dlink DI-524 router and the Firewall provided
    with Windows XP.

    The thing is... Other's have the same problem and for them it is still a
    problem. I got this laptop so that my wife, who doesn't know much about
    computers, could use it to surf the net and do some word processing. I know
    this could be dangerous becuase she could end up clicking something that
    could infect the computer but I can fix that. I can't fix the 100% cpu usage,
    nuy can avoid it by leaving AU turne off. If the risk is low I will stay this
    way and monitor the situation concerning a fix and then update when a fix is
    in place.

    Regrards,
    JrBK

     
    JrBK, Sep 16, 2006
    #60
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