The requested URL was rejected. Please consult with your administrator.

Discussion in 'Internet Explorer' started by Bill, Dec 1, 2008.

  1. Bill

    Bill Guest

    on one computer (All using IE7 ,xp sp3) I get the above message when going
    to one web site. All the other computers log on to that site with no
    problem. I' using One care on all systems. I can do not show that site
    blocked on security.
    Any ideas?
    Bill
     
    Bill, Dec 1, 2008
    #1
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  2. Bill

    rob^_^ Guest

    Hi Bill,

    This is a Public News Group, there are no Administrators here.

    For questions regarding your corporate network security please

    Please consult with your administrator.


    Regards.
     
    rob^_^, Dec 1, 2008
    #2
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  3. Bill

    Bill Guest

    I'm the administrator here and I want to know why IE 7 won't go to one
    particular website Naturalizer.com when I direct it there.
    I figured a public news group
    (microsoft.public.internetexplorer.genera)lmight have some inkling
    ill
     
    Bill, Dec 1, 2008
    #3
  4. Bill

    rob^_^ Guest

    Do a Google search for that phrase the give me another smartass answer
    Bill
     
    rob^_^, Dec 1, 2008
    #4

  5. Well, there's a redirect, so you might as well start
    from that URL...


    <head><title>Object moved</title></head>
    <body><h1>Object Moved</h1>This object may be found <a
    HREF="http://www.naturalizer.com/index.asp">here</a>.</body>

    Also looks like that site might want HTTP 1.1 instead of HTTP 1.0


    ---
     
    Robert Aldwinckle, Dec 1, 2008
    #5
  6. [Please don't kill the messenger. This newsgroup offers peer-to-peer
    support. No one here works for or represents Microsoft.]

    The error message is pointing to the administrator (you) and suggests that a
    local (i.e., network) settings may have blocked access to the site (e.g.,
    via GPO).

    Are employees (I assume) permitted to do online shopping at work?

    Can the machine reach http://www.naturalizer.com/index.asp and/or other
    online shopping sites?
     
    PA Bear [MS MVP], Dec 1, 2008
    #6
  7. Bill

    Bill Guest

    Thank you Robert & Pa Bear. This is a home network with 3 computers on It.
    Anytime something goes wrong, Microsoft wants me to confer with the
    administrator Unfortunately computer users have authorize themselves to shop
    online . I am the only employee on the network and am also the network tech
    advisor and my knowledge of some things is limited.
    The problem with the Naturalizer has now spread to to the three computers on
    the network. Live OneCare has run deep scans on all three systems. All
    cookies, history and temps have been deleted. On internet security
    restricted sites Naturalizer does not show up on Internet
    properties\Security\restricted sites or on privacy blocked sites. HTTP is
    set at 1.1 . I don't know what GPO is.
    I will appreciate any help. I can log onto any other website I have tried.
    Other people apear to have this problem on other sites, but I haven't found
    any references to solutions.
    Bill


     
    Bill, Dec 1, 2008
    #7
  8. Repost:
    If you bypass the network entirely (any of the computers) and connect
    directly/individually via the modem, does the behavior persist?

    If you reboot into Safe Mode with Networking, can you access the site?
    [CAREFUL! Only boot into Safe Mode with Networking very briefly; i.e., only
    long enought to check access to the site.]

    May we assume that there's no Parental Software (e.g., NetNanny) installed?

    Speaking of which, did you intentionally or unintentionally install Windows
    Live Family Safety when you installed or upgraded OneCare? See
    http://get.live.com/familysafety/overview.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/
     
    PA Bear [MS MVP], Dec 1, 2008
    #8
  9. Bill

    Bill Guest

    I can access website in safe mode. I can't access site with firewall turned
    off. Add/remove programs shows no netnanny/w o OC. Interesting point Before
    I get

    "The requested URL was rejected. Please consult with your administrator.
    Your support ID is: 517215333526169595" The ID # changes with each try

    I get a flash of another page trying to Load. In the latest case it was
    http://www.nottinghammarket.com/media_all_natural_leather_handbags.html . I
    can hit the back and see that site.
    I checked with the head of shopping and she says she has never been to that
    site.
    I don't know how to try to connect to the web with the networked off without
    destroying my network.
    Thanks Bill

     
    Bill, Dec 1, 2008
    #9
  10. Sounds like the early stages of a DNS.Changer infection, Bill. If so, all
    machines on the network are now infected. If you don't get all machines
    cleaned-up AND either Reset or Reinstall the router, the machines will be
    reinfected within seconds of being reconnected. You'll need the assistance
    of an experienced expert to resolve this, I can assure you!

    PS: Chances are that OneCare is not successfully auto-updating!

    Run a /thorough/ check for hijackware, including posting your hijackthis log
    to an appropriate forum.

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    2. Run this online scan (in safe mode w/networking, if need be):
    http://onecare.live.com/site/en-us/center/howsafe.htm

    3. Run additional checks for hijackware, including posting your hijackthis
    log to an appropriate forum.

    Checking for/Help with Hijackware
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://aumha.net/viewtopic.php?t=5878
    http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://defendingyourmachine2.blogspot.com/
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    When all else fails, HijackThis v2.0.2
    (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
    conjuction with some other utilities). HijackThis will NOT fix anything on
    its own, but it will help you to both identify and remove any
    hijackware/spyware with assistance from an expert. **Post your log to
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
    by an expert in such matters, not here.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.

    Repeat: You've got to clean-up all machines or you're wasting your time.

    Best of luck.
    --
    ~PA Bear
     
    PA Bear [MS MVP], Dec 1, 2008
    #10
  11. Bill

    Bill Guest

    Thank you PA Bear
    I contacted Live OneCare tech support and they helped me dig out nine
    trojans (on all three network machines) that OneCare let get through. Took
    three hrs. The tech told me that it is hard to catch the new trogans. I had
    already run Microsoft Windows Malicious Software Removal Tool (KB890830) In
    safe mode on one machine. That tool failed to find anything. The tech
    advisors at Live OneCare make it worthwhile to subscribe.
    Thank you again bill

     
    Bill, Dec 5, 2008
    #11
  12. You're most welcome and thanks for your feedback.

    As part of the recovery effort, did you reset or reinstall the router? If
    not, it may be advisable to do so no as it sounds like all machines had a
    DNS.Changer infection.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/
     
    PA Bear [MS MVP], Dec 5, 2008
    #12
  13. Bill

    Bill Guest

    No I did not reset my router. The tech said she didn't think it was
    necessary an she didn't know how to do it. My system is now reinfected. She
    also sais there is no program that can find the infection. I hate the idea
    of formatting 6 drives and reloading all my programs, Also backups to some
    data might be infected. I can't understand why live OneCare can find the
    signature of this trojan, I also run Advanced windows care 3 pro.
    Bill

     
    Bill, Dec 7, 2008
    #13
  14. She also [said] there is no program that can find the infection.

    She's right. Short of formatting & doing a clean install of Windows *on
    each* machine, this type of infection's gotta be torn out by the roots
    (again, on all networked machines) with the assistance of someone very
    experienced in this area. AumHa Forums has one of the best around: Start
    here: http://aumha.net/viewtopic.php?t=4075

    After completing all (or at least as much of) the Preliminaries, begin a new
    thread in the same subforum, copy/paste your HijackThis log into your first
    post. TIP: Put "DNS.Changer" (w/out the quotes) in the subject.

    Good luck.

    PS: I would NOT be running Advanced windows care 3 pro on a machine where
    OneCare is installed.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/
     
    PA Bear [MS MVP], Dec 7, 2008
    #14
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