The User Profile Service service failed the logon. User Profile cannot be loaded

Hello Jiig,

Usually when both of these options fail, your installation may be
beyond repairing. If you have not already, you can try older restore
point dates to see if one may work instead. If you have, then it looks
like you may need to do a clean reinstall.

Shawn

--
Brink

'*MS MVP - Windows Desktop Experience*'
(https://mvp.support.microsoft.com/profile=87AD1AFC-4723-4479-A555-AD617AF3D511)
*There are no dumb questions, just the people that do not ask
them.*
'*::Windows 7 Forums::*' (http://www.sevenforums.com/) *and*
'*::Vista Forums::*' (http://www.vistax64.com/)
*Please post feedback to help others.*

 

Hi, I'll be the first to admit I'm not at all tech savy so that warning
put on the table, here goes.

This message suddenly appeared on my one month old Dell laptop. I've
tried hitting the F8 key with no results. I put the system OS dvd in the
drive and restarted the laptop with again no results.

Other than the shut down option button and the Ease of access button
and the laptop's name and password box the screen is completely blank?

Any other suggestions?

 

This error can usually be fixed by following the steps below. Doing all this
requires a certain level of computer skills. You know yourself best and
whether taking the machine to a competent local computer tech (not a
BigComputerStore/GeekSquad type of place) is the better solution for you.

1. Log into another user account with administrative privileges. If you
neglected to make an extra administrative account do Steps 2-3. Otherwise
continue at Step 4. Also see the general information about setting up user
accounts in Vista at the end of this post.

2. Boot into Safe Mode. Do this by repeatedly tapping the F8 key as the
computer is starting up. This will get you to the right menu where you can
use your arrow key to select Safe Mode [enter]. The built-in Administrator
account is disabled by default in Vista. However, if no other
administrative accounts exist on the system it may be enabled. If it is,
you will see an icon for Administrator on the Welcome Screen in Safe Mode.
Log into Administrator.

3. If If you don't see the icon for the Administrator account in Safe Mode,
then the built-in Administrator account is still disabled. You will need to
use NTpasswd to enable the built-in Administrator account (disabled by
default) and set a null (blank) password. Enabling this account will put an
icon for it on the logon screen so you can then log on.

http://home.eunet.no/~pnordahl/ntpasswd/

Download the CD image (.iso) and burn as an image, not as data. You will
need third-party burning software. Then boot with the CD you created and
follow the directions. After you've finished with NTpasswd, remove the CD
and reboot the computer. Log into the Administrator account you enabled.

4. The critical files are under %systemdrive%\users\user-account\ntuser. The
ntuser.dat file is actually a registry hive. Run Regedit elevated and
select HKEY_USERS and "load hive" from the menu. Now navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

There is one line for each profile. If a profile is bad, check:

a) That the key name doesn't end in ".bak" (remove .bak if there)
b) That the RefCount value is 0 (change it if different)
c) That the State value is 0 (change if different)

Make any necessary changes, close Regedit and try to log in as that user.

5. If that doesn't fix your profile, it is corrupted. At that point you can
either make a new user account and copy your data to it or simply make a
new user account and delete the old corrupted one. Do not delete the old
account until you have retrieved data you need! Post back if you need help
in creating a new user account and copying data to it.

General information about setting up users in Vista - You absolutely do not
want to have only one user account. Like XP and all other modern operating
systems, Vista is a multi-user operating system with built-in system
accounts such as Administrator, Default, All Users, and Guest. These
accounts should be left alone as they are part of the operating system
structure.

You particularly don't want only one user account with administrative
privileges on Vista because the built-in Administrator account (normally
only used in emergencies) is disabled by default. If you're running as
Administrator for your daily work and that account gets corrupted, things
will be Difficult. It isn't impossible to activate the built-in
Administrator to rescue things, but it will require third-party tools and
working outside the operating system.

The user account that is for your daily work should be a Standard user, with
the extra administrative user (call it something like "CompAdmin" or "Tech"
or the like) only there for elevation purposes. After you create
"CompAdmin", log into it and change your regular user account to Standard.
Then log back into your regular account.

If you want to go directly to the Desktop and skip the Welcome Screen with
the icons of user accounts, you can do this:

Start Orb>Search box>type: netplwiz [enter]
Click on Continue (or supply an administrator's password) when prompted by
UAC

Uncheck the option "Users must enter a user name and password to use this
computer". Select a user account to automatically log on by clicking on the
desired account to highlight it and then hit OK. Enter the correct password
for that user account (if there is one) when prompted. Leave it blank if
there is no password (null).

Malke

 

Malke wrote:

Addedum:

After you have logged into an Administrator account (after Step 1 or
possibly Steps 2-3), try a System Restore first. This may fix the issue and
you will be able to log into your user account without going through the
rest of Steps 4-5.

Malke

 

I'm very glad that worked for you. The only thing I would take issue with is
your Step 5. The user accounts for daily work should be Standard users, not
administrative. This will help protect you from malware. Make sure you have
created an administrative account - I suggest something like CompAdmin or
Tech. Then log into that account and make your daily accounts Standard from
the Users applet in Control Panel.

Also, don't forget to back up regularly.

Malke

 

Hi, tshakaworld.

Congratulations!

I have one little quibble with your advice. In your Step 3 you said:

Yes, that's cool. But not quite that cool. We can restore to the way it
was on SOME date in the past. But not just ANY date.

The System Restore service automatically creates restore points at certain
times, such as just before we install an application. And we can manually
create restore points at other times. But storage space on our hard drive
is not unlimited, so saved restore points get deleted when necessary to make
room for new ones. And some actions can cause us to lose saved restored
points.

System Restore can seem like "cool" magic when it works, but use it with
discretion. And don't rely on it to solve ALL problems.

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8064.0206) in Win7 Ultimate x64 RC 7100

 

I get the same message. I tried the steps in the Tutorial "How to fix
the error 'The user Profile service fail...'". The problem that I have
is that the account that gets the error message does not exist in the
registry nor does it exist in the user accounts list. It is a domain
account and all other domain accounts can log into the computer. The
domain account is able to log into different computer. The domain
account only receives this error message on this one computer. Any
suggestions?

 

Any suggestion how to get access to my computer? Will only show User
profile service message or a logon key that leads to the same message.
F8 doesn't work and there is no START key to get access. Help!

 

This error can usually be fixed by following the steps below. Doing all this
requires a certain level of computer skills. You know yourself best and
whether taking the machine to a competent local computer tech (not a
BigComputerStore/GeekSquad type of place) is the better solution for you.

1. Log into another user account with administrative privileges. If you
neglected to make an extra administrative account do Steps 2-3. Otherwise
continue at Step 4. Also see the general information about setting up user
accounts in Vista at the end of this post.

2. Boot into Safe Mode. Do this by repeatedly tapping the F8 key as the
computer is starting up. This will get you to the right menu where you can
use your arrow key to select Safe Mode [enter]. The built-in Administrator
account is disabled by default in Vista. However, if no other administrative
accounts exist on the system it may be enabled. If it is, you will see an
icon for Administrator on the Welcome Screen in Safe Mode. Log into
Administrator.

3. If If you don't see the icon for the Administrator account in Safe Mode,
then the built-in Administrator account is still disabled and you'll need to
do some more work.

a. If you have a Vista installation DVD (not a recovery DVD) you can boot
the system with it. Select the default language, then choose "Repair your
computer". Then select "Command Prompt". At the command prompt type:

net user administrator /active:yes [enter]

If you don't have a Vista installation DVD you can either make a bootable
Vista Repair DVD from the file at this link:

http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/

b. Or you can use NTpassword to enable the built-in Administrator. In both
cases you will need third-party burning software such as Nero, Roxio, or the
free ImgBurn (www.imgburn.com) to burn the .iso as an image, not as data.

http://home.eunet.no/~pnordahl/ntpasswd/

Now remove the rescue CD/DVD you made, reboot the system into Windows, and
log into the built-in Administrator account you enabled.

4. Try a System Restore to when things were working. If you can log into
your own user account, you're finished. Otherwise continue at Step 5.

5. The critical files are under %systemdrive%\users\user-account\ntuser. The
ntuser.dat file is actually a registry hive. Run Regedit and select
HKEY_USERS and "load hive" from the menu. Now navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

There is one line for each profile. If a profile is bad, check:

a) That the key name doesn't end in ".bak" (remove .bak if there)
b) That the RefCount value is 0 (change it if different)
c) That the State value is 0 (change if different)

Make any necessary changes, close Regedit and try to log in as that user.

6. If that doesn't fix your profile, it is corrupted. At that point you can
either make a new user account and copy your data to it or simply make a new
user account and delete the old corrupted one. Do not delete the old account
until you have retrieved data you need! Post back if you need help in
creating a new user account and copying data to it.

General recommendations for setting up users in Vista:

You absolutely do not want to have only one user account. Like XP and all
other modern operating systems, Vista is a multi-user operating system with
built-in system accounts such as Administrator, Default, All Users, and
Guest. These accounts should be left alone as they are part of the operating
system structure.

You particularly don't want only one user account with administrative
privileges on Vista because the built-in Administrator account (normally
only used in emergencies) is disabled by default. If you're running as
Administrator for your daily work and that account gets corrupted, things
will be Difficult. It isn't impossible to activate the built-in Administrator
to rescue things, but it will require third-party tools and working outside
the operating system.

The user account that is for your daily work should be a Standard user, with
the extra administrative user (call it something like "CompAdmin" or "Tech"
or the like) only there for elevation purposes. After you create
"CompAdmin", log into it and change your regular user account to Standard.
Then log back into your regular account.

If you want to go directly to the Desktop and skip the Welcome Screen with
the icons of user accounts, you can do this:

Start Orb>Search box>type: netplwiz [enter]
Click on Continue (or supply an administrator's password) when prompted by
UAC

Uncheck the option "Users must enter a user name and password to use this
computer". Select a user account to automatically log on by clicking on the
desired account to highlight it and then hit OK. Enter the correct password
for that user account (if there is one) when prompted. Leave it blank if
there is no password (null).

Malke

 

Hello every one

i have the same problem, but i got it when i make join in the domai
controller in our network, i tried all of the users & the same messag
appear

i can go back to my local machine user account.
please i need a hel

 

hi, i have the same problem :-( how do you get your profile back then ? my
profile is the only administrative one and i cannot access it GRRRRRRRRRRRRR
! PLEASE PLEASE HELP

 

"The User Profile Service service failed the logon. User Profile cannot be loaded" I got help from here: http://windows7passwordsrecovery.blogspot.com/2013/08/on-windows-7-user-profile-service.html
Solve problem by removing account on my computer!